THE ROYAL BANK OF

SCOTLAND GROUP :

The Human Capital StrategyStrategy

SYNDICATE 6Amalia Sefrina C - 29115364Dian Sadar Adi P - 29115417Galih Wibowojati - 29115422

Mirna Ghaib Insani - 29115395Silur Sasakawa I - 29115408

How do they get key people measures? What are the earliest key people measures? Why?

The key people in Royal Bank of Scotland are the Branch Managers. And the way RBS measure their

Sales

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way RBS measure their Branch Managers are by creating this triangle framework consist of control, sales, people and service.

Control

People Service

Continued..3• Leadership Excellence Profile (LEP) competencies will use the

triangle framework to be measured;– Control : basic foundation. If the branch manager haven’t got that, everything is

going to be wasted. Measured in a weekly basis.– Sales of financial service product. Measured on a daily basis.– People ; employee satisfaction and engagement as well as levels of

communications and response. Measured in a weekly basis.– Customer service; service score for every branches. Measured every month.

• Branch Managers had one on one evaluative meeting with their area manager regularly at mid year.

• Similarly, branch manager met one-on-one at the same time with the members of their staff.

• Before the meeting, branch managers received an evaluation regarding what aspect of their job they were and were not succeeding at.

Continued..3 Exhibit 11: The Measurement Result

Continued..3 Exhibit 12: The Measurement Result

In HRM, Data will be represented in terms of Information, while in HCM Data and Information will be elaborated in terms of

Knowledge. Give three examples what Knowledge did RBS has which represented HCM?

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Global Data Warehouse that pulled various elements ofpeople data together from HR system across the group.

Human Capital Toolkit - online tools and resources thathelp HR across the Group diagnose issues, develophelp HR across the Group diagnose issues, developinterventions, share best practices and measure theeffectiveness of their people strategy. It consist of sixmodules: survey, reports, benchmarking, research,measurements and business intelligence.

Branch Manager Performance Measurement - toempower branch manager