Relais Emploi (the employment intermediary) of Strasbourg

Knowing the public : two approachesThe Relais Emploi of Strasbourg has been dealing with young people* in difficulty for more than twenty years. Information gathering and analysis of these people are now carried out via a national expert system, Parcours 3 and its query tool, WEB intelligence.

In the course of this communication, and through the synthesis of the 2008 statistical data, we would like to demonstrate that beyond the interest of classical analyses, another type of approach to our public is possible. We are of course referring to the territorial intelligence tool called Catalyse.

Consequently, we would like to present you with these two approaches (using the same input data).It was in 2008, thanks to the help and the expertise of the Compass, that we used this method for the first time. It is important to mention that the indicators (cohort identification, typical profiles, autonomy clues...) thus produced have been shared by the Relais Emploi counselors: working groups have been meeting to interpret and give meaning to the abstract data.

This new method has tremendously changed our views of the public and has influenced our modes of intervention.Finally, the aim is, in a near future, to take on this multicriteria quantitative tool in order to allow our structure to rely on an objective and consolidated description of the circumstances of the people we are dealing with, with the ultimate goal of providing a solid basis for our activities and decision-making.

*as well as adults for the past decade

Theme B: From the knowledge of the areas to territorial action(Knowledge, data and indicators, methods of analysis, data

processing tools, decision-making process)

This is Strasbourg:

Strasbourg is also this:

Analysis of the publicAnalysis of the public

15 Relais Emploi centers throughout the city of Strasbourg

in 2008

RELAIS EMPLOI OF KOENIGSHOFFEN  RELAIS EMPLOI OF NEUDORF

GEOGRAPHICAL GEOGRAPHICAL PARTITIONPARTITION

● Subscription

● Orientation

● Professional insertion

Our mission:

SOME FIGURES FROM 2008SOME FIGURES FROM 2008

15 relais centers6 643 youngsters guided 2 507 as first-time subscribers

15 relais centers5 840 adults guided 2 240 as first-time subscribers

YOUNG PEOPLE ADULTS

Female: 54%Male: 46%

Incl. 43% resident in the « ZUS » areas

Female: 53%Male: 47%

Incl. 44% recipients of the government aid « RMI »

ANALYSIS OF THE PUBLICANALYSIS OF THE PUBLIC

METHODOLOGYMETHODOLOGY

► ► Classical analysis

►► Analysis « « Catalyse »Synthesis

How to better identify our public► using classical analysis and referring to the

professionals on the ground,

► using a case-by-case review of the socio-demographic and professional data (analysis « Catalyse »),

An emergence of profile types, groups and cohorts

Creation of special projects

This operational perspective will favour creation of new tools, evolution of implementation and best practices in an attempt to better respond to the new circumstances of our

targeted population.

The correlation between these streams of data will allow to identify and promote:

Software expertise

Expertise on the ground

External expertise

Internal expertise / Web

Intelligence

SYNTHESIS OF DATA

Formal approach

Empirical evidence approach

Profile types

…

Specific local problems

Significant variables and indicators

Shared analysis / Discussions

Help decision-making

Classical analysisAnalysis « Catalyse »

Internal expertise

► It relies on the classical numerical analysis as well as on the expertise of the professionals on the ground,

► It allows to link the two approaches to local politics

►Highlighting the existence of problems relevant to particular areas and zones…

►And that the role of professionals is crucial in order to help understand and make sense of the abstract data.

External expertise: analysis « Catalyse »

► Adding objectivity to data

► A methodology specifically adapted to our needs

► Statistical treatment reinforced by data

► Creating a certain number of indicators and a typological analysis

Some apparent precautions:

It is important to take into account :

that objective data is not always representative of community-specific sensitivities and special circumstances,

that software analysis may be limited (it is merely a tool),

that data collection is performed according to the CNIL regulation

OUR WORKING TOOL

Base de données

Parcours 3

Visual representation of process for a young person

Key:Timeline:•Date of leaving the schooling system•First subscription date•Days•File closureProfessional status:•Employment•Professional Training Courses•Jobseeker•Studying•Immersion into business•Difficult case•Future situationProfessional activity:•Accepted•In progress•RefusedInterviews:•Individual•GroupType of support:•Punctual•Reinforced guidance•Project-led guidance•Difficult case

Web Intelligence query tool

Types of classical approach (2008)

Relais Emploi First-timesubscriptions

Monitoring

Relais Illkirch 155 312

Relais Lingolsheim - MV 252 581

Relais Neudorf - Port du Rhin

309 727

Relais Centre ville 307 732

Relais Erstein 165 415

Relais Cité de l'Ill - Robertsau

99 263

Relais Cronenbourg 196 512

Relais Neuhof /Stockfeld 283 746

Relais Esplanade 136 384

Relais Hautepierre 216 633

Relais Koenigshoffen 159 461

Relais Elsau 59 221

Relais Ostwald 51 186

Relais Meinau 120 470

  2 507 6 643

Transport en commun

70%

Vélo7%

Piéton7%

Auto 13%

Cyclomo-teur3%

logement autonome

21%

sans hébergement

1%

Foyers / hôtels4%

hébergé par parents

68%

hébergé par amis6%

  2007 2008Professional Training 13,8% 12,3%

Job sharing contract 3,8% 4,0%

Jobseeker 51,1% 55,9%

Employment 28,2% 25,4%

Non professional 3,1% 2,4%

Total 100,0% 100,0%

Housing

Mobility

Known circumstances, young people

Approach « Catalyse »

Young people in difficulty Group 1: highly fragile population, with poor

education, but often already responsible for dependents

Young people at the start of the process Group 2: jobseekers Group 3: jobseekers, young people, not yet

registered with the Jobcenter « ANPE », without a diploma

Process construction in progress Group 4: occupied, often with diplomas (V and IV),

but without driving licence Group 5: people undergoing professional training

(those from the ZUS areas, receiving a housing benefit etc)

Ready to leave…

Group 6: occupied, level IV, driving licenceGroup 7: jobseekers with driving licence

This indicator allows to put in place a comparison mechanism between the various Relais Emploi centers. The goal is to synthesise the level of independence of young people based on a number of indicators.

Calculation method: a number between 0 and 1 was given to each young person undergoing monitoring over a number of weeks (according to their type of housing, education and training level, basic knowledge, driving licence). As the number approaches 1, the independence level of the young person increases within the group.  

The higher the index, the more independent the young person. Little surprise: those residing in the « ZUS » areas occupy the lowest positions, coming after communities and areas without interest in the politics of the City.

Please note that whatever the targeted population, the degree of independence amongst women is always higher.

 

The autonomy index

4- L'indice d'autonomie*4- L'indice d'autonomie*

The autonomy index

The tables below list the overrepresented groups noticed within the given Relais Emploi centers. The most significant differences are highlighted in blue.

Analysis « Catalyse » by the Relais Emploi

THANK YOU FOR YOUR

ATTENTION