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SETTING S.M.A.R.T GOALS
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Irena MenaAssistant Learning Manager
Millennium Systems International
Irena Mena has a background in Secondary Education. As the Assistant Learning Manager for Millennium Systems International, she is responsible for the internal and external education of the company. This includes
creating and administrating the curriculum and testing, as well as training businesses on Millennium and Meevo.
YOUR PRESENTER
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If you want to succeed, you need to set goals. Goal setting not only allows you to take control of the direction of the business; it also provides you a benchmark for determining whether you are actually succeeding. In this free live webinar, you will learn the well-defined steps that transcend the specifics of goal setting based on growth indicators. Knowing these steps will allow you formulate goals that you and your team can accomplish.
SETTING S.M.A.R.T GOALS
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Topics Covered
• Establishing Trust• S.M.A.R.T Goals• Growth Indicators• Individual Goals• Team Goals• Motivation• Building a Culture• The Follow Through
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EstablishingTrust
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TRUST IS VITAL FOR GOAL SETTINGAsk Yourself
Do they have the resources they need?Do they have the necessary skills?
What can I do to help my team achieve these goals?
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TRUST IS VITAL FOR GOAL SETTINGHelpful Tip
Make sure you are as actively involved as they are. Be a COACH! Lead through EXAMPLE!
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S.M.A.R.T. Goals
Specific
Measurable
Attainable
Realistic
Time-Bound
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S.M.A.R.T. Goals
New Guests
per Month
New Guest
Retention
Repeat Guest
RetentionFrequency
of VisitAverageTicket
Productivity
6 Growth IndicatorsWho Knows What
the Growth Indicators Are?
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REPORTS
1
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ReportsThe MA200:
Growth Indicator Analysis
STEP 1
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THE MA200
Growth IndicatorsAnalysis
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TheMA200
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Individual Goals for Service Providers
2
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Individual Goals for Service ProvidersEmployee Information - Goals Tab
STEP 2
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Individual Goals
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Individual Goals for Front Desk
3
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Individual Goals for
Front DeskTask Manager
Real Time Statistics
STEP 3
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TEAM GOALS
4
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TEAM GOALS CREATE UNITYRid Yourself of the WIIFM (“What’s In It For Me”) Mentality
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MONITOR GOALS
5
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Real Time Monitoring Station
Goals Tab Sales Tab
STEP 5
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RTMS
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MOTIVATE YOUR TEAM
6
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MOTIVATE YOUR TEAMWhat If?
STEP 6
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What If?
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What If?
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What If?
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BUILD A CULTURE AROUND GOALS & GROWTH
7
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BUILD A CULTURE AROUND THE GROWTH INDICATORS
New Guests
per Month
New Guest
Retention
Repeat Guest
RetentionFrequency
of VisitAverageTicket
Productivity
6 Growth Indicators
mil lenniumspasalon.com | meevo.com
BUILD A CULTURE AROUND THE GROWTH INDICATORS
New Guests
per Month
New Guest
Retention
Repeat Guest
RetentionFrequency
of VisitAverageTicket
Productivity
6 Growth Indicators
mil lenniumspasalon.com | meevo.com
NEW GUESTS PER MONTH
Marketing & Referrals
mil lenniumspasalon.com | meevo.com
New Guests
per Month
New Guest
Retention
Repeat Guest
RetentionFrequency
of VisitAverageTicket
Productivity
6 Growth IndicatorsBUILD A CULTURE AROUND THE GROWTH INDICATORS
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NEW GUEST RETENTION
Call Guests Due in
mil lenniumspasalon.com | meevo.com
New Guests
per Month
New Guest
Retention
Repeat Guest
RetentionFrequency
of VisitAverageTicket
Productivity
6 Growth IndicatorsBUILD A CULTURE AROUND THE GROWTH INDICATORS
mil lenniumspasalon.com | meevo.com
REPEAT GUEST RETENTION
Call Guests Due in
mil lenniumspasalon.com | meevo.com
REPEAT GUEST RETENTION
Sell Series and Book Standings
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REPEAT GUEST RETENTION
Pre-BookGuests receive 2,000 Guest Loyalty Points
mil lenniumspasalon.com | meevo.com
New Guests
per Month
New Guest
Retention
Repeat Guest
RetentionFrequency
of VisitAverageTicket
Productivity
6 Growth IndicatorsBUILD A CULTURE AROUND THE GROWTH INDICATORS
mil lenniumspasalon.com | meevo.com
FREQUENCY OF VISIT
Sell Series and Book Standings
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FREQUENCY OF VISIT
Pre-Book
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FREQUENCY OF VISIT
Follow-up on No Shows, Cancellations,& Pendings
mil lenniumspasalon.com | meevo.com
New Guests
per Month
New Guest
Retention
Repeat Guest
RetentionFrequency
of VisitAverageTicket
Productivity
6 Growth IndicatorsBUILD A CULTURE AROUND THE GROWTH INDICATORS
mil lenniumspasalon.com | meevo.com
AVERAGE TICKET
Up-Sell
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AVERAGE TICKET
Cross-Sell
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AVERAGE TICKET
Add-On
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6 Growth IndicatorsNew
Guests per Month
New Guest
Retention
Repeat Guest
RetentionFrequency
of VisitAverageTicket
Productivity
BUILD A CULTURE AROUND THE GROWTH INDICATORS
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PRODUCTIVITY
Pre-Book
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PRODUCTIVITY
Follow-up on No Shows, Cancellations,& Pendings
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PRODUCTIVITY
Book-Standings
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PRODUCTIVITY
Up-Sell
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PRODUCTIVITY
Cross-Sell
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APPLIES TO ALL GROWTH INDICATORS
Automated Marketing
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Goal Actions Target Date
Discuss the Growth Indicators with Staff
Show Them the Growth Indicators, What They Do, and How They Play a Part
Set Service Provider Goals Run the MA200 for Employees; Take Them Into What If; and Set the Goals on Their Employee Profiles
Set Front Desk GoalsRun the AQ150, the FDP00, FDP10, and the MR040; Go Into the Front Desk Productivity Screen; Set Goals Under the Task Manager
Set Team GoalsRun the MA200 for the Business; Pull Up Two Different Screens and Analyze Last Years Totals; Set Goals from Team Goals Screen
Follow-Through Use the Real Time Monitoring Station to Get Immediate Access to How Employees are Doing
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CONTACT USFor questions about today’s presentation
Download This Presentation onMillennium’s Slideshare
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