SHUBHAM RUSIA

Presented By : IN

HUMAN RESOURCE

CAPSULE TO LEARN SIX SIGMA

Sigma is the Greek letter representing the standard deviation of a population of data.

Six Sigma is a highly disciplined process that helps a company focus on developing and delivering near-perfect products and services.

It is a way of knowing where you are and where

you could be!

Define Six Sigma

WHAT IS SIX SIGMA ?

Measure of how well a process is performing

- Six Sigma process produces 3.4 defects per

million opportunities

- Most companies are at 3-4 sigma level

Philosophy of reducing defects so we can

improve customer satisfaction and reduce costs Business Strategy that increases process

performance resulting in enhanced customer satisfaction and improved bottom line ($$).

SIX SIGMA

It is a Philosophy– Anything less than ideal is

an opportunity for improvement

– Defects costs money– Understanding processes

and improving them is the most efficient way to achieve lasting results

It is a Process– To achieve this level of

performance you need to:

Define, Measure, Analyse, Improve and Control

It is Statistics– 6 Sigma processes will

produce less than 3.4 defects per million opportunities

SIX SIGMA

MANAGEMENT

PRODUCTION

ADMINISTRATION

QUALITY DEPT.

PURCHASE

IT

DESIGN

HRM

Sigma Level

Sigma Level (Process

Capability)

Defects per Million Opportunities

2 308,537

3 66,807

4 6,210

5 233

6 3.4

Six Sigma

= 99.9997

%

Six-Sigma is an integrated quality

improvement framework, which aims at ensuring no more than 3.4 defects per million opportunities.

What it means to be @ Six Sigma

Is 99% (3.8s) good enough? 99.99966% Good – At 6s

20,000 lost mails per hour

7 lost mails per hour

Unsafe drinking water almost 15 minutes each day

One minute of unsafe drinking water every seven months

5,000 incorrect surgical operations per week

1.7 incorrect surgical operations per week

2 short or long landings at most major airports daily

One short or long landing at major airports every five years

200,000 wrong drug prescriptions each year

68 wrong drug prescriptions each year

Why Six Sigma?

Money

Customer Satisfaction

Growth

Quality

CompetitiveAdvantage

Employee Pride

Potential HR contributions in this area include:Building a competency model that will help identify candidates with the right mix of technical, team, and leadership skills and abilities.

Creating job descriptions that help candidates fully understand the position and expectations prior to signing on.

Developing a retention strategy that will help ensure Black Belts complete their rotation and the organization recoups its investment in training and development.

SELECTION AND RETENTION IN SIX SIGMA

PROJECT TEAM EFFECTIVENESS

HR professionals can help the project teams work together more effectively. Potential HR contributions in this area include:

Ensuring team leaders and members get training and/or

coaching in teamwork, conflict management,

communications, dealing with difficult team members, and

other team effectiveness skills.

Acting as a resource for Black Belts who encounter

team-related challenges they cannot surmount.

Define Measure Analyze

Improve

Control

Six Sigma Phases

D M A I C

Defi ne

• Define Customers and Requirements (CTQs)

• Develop Problem Statement, Goals and Benefits

• Identify the Process

• Define Resources

• Evaluate Key Organizational Support

• Develop Project Plan and Milestones

• Develop High Level Process Map

Measure

• Define Defect and Opportunity

• Develop Data Collection Plan

• Validate the Measurement System

• Prepare data collection plan :

- How many data points do you need to

collect ?

- How many days do you need to collect data

for ?

- What is the sampling strategy ?

- Who will collect data and how will data get

stored ?

Analyze

• Define Performance Objectives

• How well or poorly processes are working

compared with Competitor’s

• Identify Sources of Variation

• Don’t focus on symptoms, find the root cause

Improve

• Perform Design of Experiments

• Develop Potential Solutions

• Develop implementation plan.

- Prepare final presentation.

- Present final recommendation to Management Team.

• Correct/Re-Evaluate Potential Solution

Control

• Define and Validate Monitoring and Control

System

• Develop Standards and Procedures

• Implement Statistical Process Control

• Verify Benefits, Cost Savings/Avoidance,

Profit Growth

• How will you maintain to gains made-Change policy & procedures- Change drawings

- Change planning- Revise budget- Training

Master Black Belt

Black Belts

Green Belts

Team Members / Yellow Belts

Ch

am

pio

ns

Mentor, trainer, and coach of Black Belts and others in the organization.

Leader of teams implementing the six sigma methodology on projects.

Delivers successful focused projects using the six sigma methodology and tools.

Participates on and supports the project teams, typically in the context of his or her existing responsibilities.

MASTER BLACK BELT

Roles Responsibilities-Enterprise Six Sigma expert

-Permanent full-time change agent

-Certified Black Belt with additional specialized skills or experience especially useful in deployment of Six Sigma across the enterprise

- Highly proficient in using Six

Sigma methodology to achieve

tangible business results.

-Technical expert beyond Black Belt

level on one or more aspects of

process improvement (e.g., advanced

statistical analysis, project

management, communications)

-Basic Black and Green Belt training

-Coach / Mentor Black Belts

Roles Responsibilities

- Six Sigma technical expert

- Temporary, full-time change agent (will return to other duties after completing a two to three year tour of duty as a Black Belt)

- Leads business process

improvement projects where Six

Sigma approach is indicated.

- Successfully completes high-impact

projects that result in tangible

benefits to the enterprise

- Coach / Mentor Green Belts

- Recommends Green Belts for

Certification

BLACK BELT

GREEN BELT

Roles Responsibilities

- Six Sigma Project originator

- Part-time Six Sigma change agent. Continues to perform normal duties while participating on Six Sigma project teams

- Six Sigma champion in local area

- Recommends Six Sigma projects

- Participates on Six Sigma project teams

- Leads Six Sigma teams in local improvement projects

YELLOW BELT

Roles Responsibi l i t ies

Learns and applies Six

Sigma tools(Maps and

Metrics, Design of

Experiments) to projects

- Actively participates in team tasks

- Communicates well with other team

members

- Demonstrates basic improvement

tool knowledge

- Accepts and executes assignments

as determined by team

SIX SIGMA COMPANIES

SIX SIGMA - FINANCIAL SERVICES

SIX SIGMA CERTIFICATION

WHY SHOULD HR ENCOURAGE SIX SIGMA AND LEAN IN THE ORGANIZATION:

Some of the skill sets and competencies that get developed along with the implementation of Six Sigma are as below:

Builds Team Building Competency

Creates a learning culture

Develops Coaching and Mentoring skills

Improves presentation and training skills

Improves Project Management skills

Encourages Statistical Thinking

Opportunity to set challenging targets

Creates cross functional awareness /

competency building

Motivation through awards and recognition

Encourages sharing and learning between

strategic business units.

WHY SHOULD HR BE INVOLVED IN SIX SIGMA

Some examples of projects a green belt or black belt from HR can work, with a focus of process improvement are as listed below:

Recruitment and Induction Process

Performance Management Process

Knowledge Management

Human Resource Information System

Training and Development Process

Compensation Disbursement and Reimbursement

Process

Employee related administrative

transactional processes

Competency Development Process

Job Design and Analysis

REFERENCE BOOKS & WEBSITESwww.zdnet.com/six-sigma

www.sixsigmaranch.com

www.sixsigma.ua.edu