Lecture 9

Strategic HRM

3. Strategies for Knowledge Management

Knowledge management

• Knowledge management is ‘any process or practice of creating, acquiring, capturing, sharing and using knowledge, wherever it resides, to enhance learning and performance in organizations’

• Stocks and Flows

Tacit Vs Explicit Knowledge

Knowledge Management Strategies

1. The codification strategy

2. The personalization strategy

4. Commitment Strategy

• The concept of commitment refers to feelings of attachment and loyalty to the organization.

• Performance would be greater if the organization moved away from the traditional control-orientated approach.

1. Affective Commitment

2. Continuance Commitment

3. Normative Commitment

How can we increase commitment level of employees?

Communication Programmes

• Education & Training opportunities

• Developing ownership

• Performance Management

• Rewards

5. Strategies for developing a Climate of Trust

Importance of trust environment

• Trust is a ‘unique human resource capability that helps the organization fulfill its competitive advantage’ – a core competency that leads to high business performance.

Strategies

• Honest communication• Fair treatment• Equity theory• Know each other personally• Never blame

6. Quality Management Strategies

Quality

• Quality management is concerned with all the activities required to ensure that products and services conform to the standards set by the organization and meet expectations of customers.

Strategies

• Use effective tools (Efficient processes)• Uniformity in culture • Ensure consistency• Importance of Values• Products Vs Services