Student Success Plan Learner Relationship Management

Technology Review

Shawn GormleyWeb Architect, Sinclair Community College

Drew WillsSystems Architect, Unicon, Inc.

Russ LittleManager, Web Systems, Sinclair Community

College

2012 Jasig Sakai Conference

Learning OutcomesParticipants will learn…• About the Student Success Plan Application• How the technology supports Learner

Relationship Management• How the technology integrates with other

tools• How you might get involved with

collaboration or adoption of the Student Success Plan

What is the Student Success Plan (SSP)?

The SSP is a software system and process for student success, designed to increase the persistence, success, and graduation rates of targeted students.

Through holistic counseling, web-based support systems, and intervention techniques, students who are at risk of failing in college are identified, supported and monitored.

Tools Include:• Case Management Software• Early Alert• Student Interface• Student Information System (SIS) Integration• Reporting Tools / Data Collection

Why you might want to use SSP? Improve student retention & success

Increase graduation rates

Implement a systematic, comprehensive counseling and intervention process

Implement an Early Alert intervention process

Develop and maintain referral sources for addressing student challenges and opportunities

Remove silos between offices that support students

Create self help tools to connect students to resources that help them overcome challenges to their success

How does the SSP process work?• Students are identified– Diagnostic Tools, Predictive Models, Demographics– Student Intake

• Identified students are provided holistic Coaching, Counseling & Advising– Journal, History– Individual Plans of Action

• Web-based support systems and intervention techniques assist in removing barriers to success– Early Alert (Faculty, Coaches, Staff)– Student Self Help Tools

Pathways to Completion (PTC)Sinclair CC Process for “At-Risk” Students

Preventative and proactive

support

Belief that students should:

• Get accurate and timely information• Receive consistent

services and appropriate referrals• Develop an action plan• Have a consistent

relationship• Know they matter

Emphasis of PTC

Population• New, degree seeking students taking two

or more developmental education classes• Income at or below federal poverty level• Undecided

Increase persistence, success, and graduation rates of at-risk students

Goals• Identify, support, and monitor these

students• Implement systematic, comprehensive

counseling intervention process• Develop a comprehensive community and

college resource/referral guide• Develop a web-based case management

system

Quarter to Quarter SSP Retention (Fall 10 to Winter 11)

• 37% higher rate of retention compared to students who qualified for the program but did not participate

• 26% higher rate of retention than students not designated “at-risk”.

First Term Course Success Rates (Fall 10 to Winter 11)

PTC “Transitioned” SSP students had first term success rate of 97% compared to 59% for students who qualified for the program but did not participate and 79% for students not designated “at risk”.

Transitioned SSP Students

Five times more likely to graduate within 6 years

(2005-2011)

PTC Conclusions/Evidence of Impact

Are more likely to:

•Return next term• Complete courses successfully•Have higher G.P.A.•Be enrolled two years later•Graduate

In Sinclair’s experience, students who are involved with technology supported (SSP) case management:

Student Groups Served by SSP• Originally designed to manage “At-Risk” student

populations, SSP has been expanded to provide Case Management to many more groups:

• Counseling Services• Disability Services• High School Students• Distance Learning• Specific Campus Locations• Displaced Workers• Any population you want to case manage

Technology Overview

Presentation Tier• Javascript/HTML• CoffeeScript• Frameworks• Sencha – Ext JS• Deft JS – Dependency Injection • Knockout JS • jQuery / jQuery Mobile• LESS, SASS

Business & Data Tier

• Java• Spring• Hibernate• PostgreSQL or Microsoft SQL Server• Liquibase – Database versioning

Build Tools/Server

• Maven• Ant• JUnit and Jasmine – Unit Testing• Jenkins – Build Server for Integration

Tests

Integration Points

SSP API• REST API• Versioning - ssp/api/1• JSON – Transfer Objects• Focused• Security

uPlatform Overview

Introducing uPlatform• Jasig SSP leverages the uPlatform concept• We use uPortal technology for things like...

• This approach lets us to focus on our core mandate

• And it gives us several features & integrations we might not have managed until much later

uPortal Technology Integrations

Jasig Portlets Integrations

my.edu Integrations

SIS Integration

• Consumed by an External Data Mapping• Database triggers for on-demand data• Datatel, Banner, PeopleSoft, etc.

SIS Data• Student Record• Transcript• Courses and Course Rosters• Test Results (ACT, Accuplacer/Compass)• Academic Programs of Study• Registration Status• Financial Aid Status• GPA

SSP Software

Resources Student Tools Demo

https://resources.sinclair.edu

Benefits to Collaboration• Proven application & process

• Proven adoption by other colleges

• Proven vendor partners with years of experience supporting education and student service related projects

• Large foundation sustainability (Jasig)

• Community governance, resource sharing, and benchmarking

• Demonstrated impact on student outcomes

On the Horizon• Provide integration with Outlook or other

scheduling applications– Exchange Calendar Portlet

• Predictive models for Early Alert• Additional Communication Tools– Notifications Portlet– Simple Content Management Portlet– Tips Portlet

• Internationalization• Social Media

When will SSP be available?

Summer 2012

Where to get SSP?

• Available on GitHub• Two Flavors–Full Application–Portlet

What resources are available to help me?

• Wiki– Install docs– Configuration docs– API docs

• Local documentation• Jira

How can I learn more?

Answering in-depth questions in the Atlanta Ballroom from 5:15 – 6:45:

Student Success Plan – Learner Relationship Management Software Demo & Overview of TechnologyContact:

Russ Little – Sinclair Community CollegeEmail: russ.little@studentsuccessplan.org

Questions/IdeasThank you for your participation. We hope the ideas shared will benefit all.

Supplemental Slides

SSP Awards • 2012 ITC Awards for Excellence in eLearning - Outstanding Student

Services

• 2010 NASPA Grand Gold (for Early Alert)

• 2009 NASPA Grand Silver, Gold in Category

• 2008 NACADA Program Merit Award

• 2008 NASPA Grand Silver and Gold Awards

• 2007 Bellwether Finalist Award - CC Futures Assembly

• 2006 MetLife Best Practice College Award

• 2005 Macromedia Higher Education Innovation Award

• 2005 National Council for Student Development Exemplary Practice Award

• 2005 League for Innovation Terry O’Banion Shared Journey First Place Award

• 2004 Educause Excellence in Information Technology Solutions Award

• Application, process and outcomes• 10+ years of experience• 11 National Awards• 35,000+ students served at SCC• Adopted by 5 other colleges• Holistic case management model• Measurable student Action Plans

Established Track Record