Embed Size (px)
DESCRIPTION
Global College Malta offers a set of specially designed short courses, which are designed to increase your effectiveness at work and enhance your CV. The short courses will be delivered by Dr Ashok Srivastava, an experienced senior lecturer and full-time member of staff of Global College Malta, who also lectured in Dubai, USA and other countries. This training program / workshop helps first-level managers/ supervisors de¬velop and apply key supervisory skills at work. It is intended for a wide group of supervisors / first level managers. It covers key skills which supervisors need to improve their own work performance and enhance the productivity of staff working under them. Length: 3h
Citation preview
SUPERVISORY SKILLS
Dr. AKS
S U P E R V I S O R Y S K I L L S 1
SUPERVISION
Dr. AKS
S U P E R V I S O R Y S K I L L S 2
Supervisors are managers who coordinate the efforts of others and use organizational resources to accomplish stated goals.
Supervisors report to middle managers and directly supervise non-managerial workers.
Is supervising right for you? Answer the given questions!!!!
Dr. AKS Supervisory Skills 3
Types of General Supervisory / Managerial Skills
• Technical Skills• Human relations Skills• Conceptual Skills• Decision making Skills• Knowledge Skills A supervisor is a
manager at the first level of management.
Dr. AKS Supervisory Skills 4
Characteristics of a Successful Supervisor
Dr. AKS Supervisory Skills 5
General Functions of the Supervisor
Dr. AKS Supervisory Skills 6
Key Skills of the Supervisor
• Communication
• Motivating Employees
• Problem Employees : Counseling & Discipline
• Managing Conflict & Change
Are you an effective listener?
Dr. AKS Supervisory Skills 7
Dr. AKS Supervisory Skills 8
Motivating Employees
In business, willingness is just as important as ability.
—Paul G. Hoffman
11
Dr. AKS Supervisory Skills 9
Problem Employees: Counseling and DisciplineThe only difference between a problem and a solution is that people understand the solution.
—Charles Kettering, engineer and inventor
12
Dr. AKS Supervisory Skills 10
Managing Conflict and Change
The Net was forcing us to learn fast, change fast, even fail fast. The only thing wrong with making mistakes would be not learning from them.
—Scott Cook, cofounder, Intuit
14
About Global College Malta
Global College Malta (GCM) is the first European College offering university degrees according to British standards in SmartCity Malta.
Global College Malta is approved by the National Commission for Further and Higher Education.
We are proud to offer a set of specially designed short courses, which are designed to increase your effectiveness at work and enhance your CV. The short courses will be delivered by Dr Ashok Srivastava, an experienced senior lecturer and full-time member of staff of Global College Malta, who held lectures in Dubai, USA and other countries.
SmartCity Malta, SCM01 is the current home of Global College Malta.
CCC Training Program 11
This training program / workshop helps first-level managers/ supervisors develop and apply key supervisory skills at work. It is intended for a wide group of supervisors / first
level managers.
www.gcmalta.com
LEARN MORE ABOUT THE COURSE AND JOIN US IN SMARTCITY MALTA
www.gcmalta.com
