WHAT COMMUNICATION IS ALL ABOUT

By:

Kelsey Lorenz and Sara-Ann Egger

For your own safety and delight of this power point,

Please keep your hands and feet by your sides

And your bum in the seat.

Thank You and Enjoy!!!

BAD COMMUNICATION STYLES: BODY LANGUAGE

Crossing one’s arms while speaking to another creates tension in the conversation.

Not making eye contact in American culture is deemed disrespectful.

Not giving full attention to the speaker makes one feel insignificant or threatened.

Slouching while sitting makes it look as if one is not interested in the conversation.

GOOD COMMUNICATION STYLES: BODY LANGUAGE

Making hand gestures that emphasize what the speaker is talking about can help define the subject.

Making eye contact helps the conversation stay on track and also helps the people in the conversation feel more comfortable.

Slouching while having a sitting down conversation can have the effect of one not being fully involved in the conversation.

EXAMPLES OF BODY LANGUAGE

The BAD The GOOD

BAD COMMUNICATION STYLES: TONE

Speaking too fast or unclear and intertwining the words can confuse the person one is speaking to.

Speaking in a monotone voice makes it seem as if the person talking isn’t interested in the conversation and is bored with the person they are talking to.

Speaking too loud or quiet makes it hard for one to hear and may not understand the directions being given.

Speaking in a harsh tone can give off the wrong vibes and make one feel as if they are being scolded.

GOOD COMMUNICATION: TONE

Keeping the speed of one’s voice at a steady pace helps the people in the conversation able to fully understand what is being said.

Speaking clearly and not mumbling is important because it gets the message across clearly.

Speaking at a normal, inside volume let’s people know that you are not angry or frustrated with them.

EXAMPLES OF TONE

BAD COMMUNICATION STYLES: WRITTEN COMMUNICATION

Office Memo’s or notes that are not detailed may confuse employees and mislead them.

In a text message some things may come across wrong and make a person feel as if they have done something wrong.

If an e-mail is sent out that is too long it may seem to veer off of the intended subject of the e-mail and not get the point across. If the e-mail is too short it may not include the desired amount of information.

GOOD COMMUNICATION STYLES: WRITTEN COMMUNICATION

When writing an office memo make sure that it is detailed enough so the employees get what they need out of it.

When sending a text message make sure that the message cannot come across as two different things. Make it straight and to the point.

When sending an e-mail make sure that it has only the desired amount of information so that it does not get off subject, or does not contain the adequate amount of information.

EXAMPLES OF WRITTEN COMMUNICATION

OOO Dear NO GOOD!

GOOD EXAMPLE OF WRITTEN COMMUNICATION

RANDOM FUN FACTS OF COMMUNICATION!! Did you know…

That 93% of your communication is in the form of body language

The proper thing to do varies with each culture

Many problems happen because of bad communication