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CONGRUENCE and the art of GOOD communication

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A straightforward guide to getting your communications to hit the mark - and establish empathy with your clients. Congruence is critical in how we communicate with people (matching our tone and body language to what we say). We think it's critical in corporate communication too. This mnemonic explains how to check you're on the right track...

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Page 1: CONGRUENCE and the art of GOOD communication

©WTC

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©WTC

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