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The Illusion of Communication
A Leader’s Tale
“The single biggest
problem with
communication is
the illusion it has taken place” G.B.Shaw
Communication works for those who
work at it
Communication is the real work of Leadership
The more elaborate the
means of communication, the
less we communicate
“Start with good people, lay out
the rules, communicate with
your employees, motivate them and reward them. If you do
all those things effectively, you can't miss.”
Communities of PracticeImproving Leadership,
communication and engagement
What is a CoP?
Groupof
PeopleBrought together
To solve common problems and share common interests
A Community of Practice is a network of individuals with
common problems or interests who get together to explore
ways of working, identify common solutions, and share
good practice and ideas.
Communities do not reproduce
So how are they different?
TraditionalStructure
Communities
What’s in it for
Me?
Development
Reputation
Networks
Profile Training
Ingredients for Success
PurposeActivities Members
Facilitators
Promotion
Success•clear purpose •create a safe and trusted environment•committed core group of active participants •being motivated•knowing the needs of participants•having a clear action plan with activities to meet needs•blending face-to-face and online activities
Advice• build on personal relationships• use the necessary tools• sponsor, budget, resources• not too fast• manage do not control• light touch• members goals are key
Communities take
Time and Effortto get long term
Success
Remember
Knowledge is an importantstrategicresource
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