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TOUR 8T
TRAVEL AGENCY OPERATIONSWeek 1
Definition, Function, Characteristics and Organization of a Travel Agencies / Travel Management Companies
The Traditional Way
A travel agency in its traditional role as agents for principals and travel services providers is defined as follows:
“A commercial enterprise where a traveler can secure information and expertise, get impartial counseling and make arrangements to travel by air, sea or land to any point in the world.”
The travel agency acts as a middleman between the vendor and the vendee. The vendee communicates with the middlemen and the middlemen communicate with the vendor and vice-versa.
As a middleman, the Agency collects an agent’s commission from the vendor. This commission is normally defined as rate-minus.
The Agency is allowed to unilaterally mark up the net cost given by the vendor. This is known as the net-plus. “ the best price driven”
Vendor Middleman Vendee
The New Trends
Global Distribution Systems (GDS) – perform electronic marketing as well as sales functions for various travel services suppliers
Advent of internet as a source of information, e-rates and online bookings and confirmations directly with the vendors
The New Way
Travel Management Company
Acts as a partner to both the vendor and the vendee Proactive – provides the individual traveler with the most suitable suppliers
based on the vendee’s needs, convenience and price Examines and evaluates vendee’s preferences and budgets and determines
“the best travel arrangement”
Manages all of the vendee’s travel process from the negotiation stage to the post travel review for a professional fee described as cost-plus “the best travel solution”
VendeeVendor TMC
TMC is defined as “a commercial enterprise where a traveler may secure information, receive travel advice and make arrangements to travel by air, sea or land to any point in the world for a professional fee.
Functions of a Travel Agency / TMC
1. Provide information and expertise.2. Recommend destinations, products and services best suited to the needs of
the client3. Provide assistance in securing travel documents4. Process travel arrangements5. Assist in cases of refunds and cancellations
Sales and Revenues of Travel Agency / TMC
1. Professional or handling fee (TMC – cost plus)2. Fixed commission on regular fares (rate minus) or a reasonable mark-up on
net fares (net plus)3. Ancillary services4. Incentives and rebates
Characteristics of Travel Agent / TMC
1. Retailer2. Acts as a counselor to the end-user and an agent for the supplier3. Derives revenues from a pre-determined fixed commission or professional fee4. Charges fees for ancillary services
Organizational Structure, Departmental Functions and Job Descriptions
A. Administration1. General Administration – legal aspects of the organization, purchase and
maintenance, insurance, formulation of company policies & SOPS2. Personnel Section – hiring policies and compensation schemes3. Accounting Section – handles all records including permits, licenses and
responsible for the custody of accountable forms4. Finance Section – acts as a custodian of all money collected and disbursed
B. Operations – the Core of the TA / TMC business1. Counter-counseling
2. Reservations3. Fare Calculation4. Ticketing 5. Documentation
C. Marketing & Sales – generate targeted maximum sales for the organization in order to meet the targeted figures.
Setting up a Travel Agency / TMC
A. Identify the type of ownership1. Sole / Single Proprietorship – owned by a single individual2. Partnership – owned by at least 2 individuals3. Corporation – it requires a minimum of 5 investors
B. Secure all the requirements needed1. Sole Proprietorship
1.1. DTI Trade Registration for Trade Name Registration, TIN of owner, Bank Certificate for company’s capitalization
1.2. LGU – DTI Certificate, Application form, Resume of Owner, List of employees, All clearances and permits
2. Partnership2.1. SEC – Articles of Partnership, Bank Certificate2.2. DTI Registration - Articles of Partnership, Bank Certificate2.3. LGU – SEC approved partnership document, -same as SP-
3. Corporation3.1. SEC – Articles of Incorporation, By-laws, Bank Certificate,
Incorporators’ resumes3.2. DTI Registration – same as SEC3.3. LGU - same
**DOT Accreditation for TMCs/TAs is optional while an LGU license is a must – DOT Accreditation is a certificate issued by the DOT that the holder has complied with the DOT’s minimum standards in the operation of the establishment concerned, which shall ensure the comfort and convenience of the tourist.
TRAVEL AGENCY OPERATIONSWeek 2
Phonetic Alphabet, International and Local City / Airport Codes, Airline Codes
Phonetic Alphabet
Different names for the same spelling alphabet. The International Civil Aviation Organization's alphabet is the widely used alphabet of code words by pilots, air traffic controllers and airline customer service agents in the airline industry.
In the world of aviation, there is a different way of learning your ABC's. The ICAO Alphabet is not only used by the military, but also by airline employees. It is a great way to make sure you are understood (since a B, P, T, and V sound hauntingly similar when spoken), and an appropriate introduction to airline lingo.
A - Alpha B - Bravo C - Charlie D - Delta E - Echo F - Foxtrot G - Golf H - Hotel I - India J - Juliet K - Kilo L - Lima M - Mike N - November
O - Oscar P - Papa Q - Quebec R - Romeo S - Sierra T - Tango U - Uniform V - Victor W - Whiskey X - X-ray Y - Yankee Z - Zulu
International Air Transport Associations (IATA) IATA - The International Air Transport Association - was founded in Havana, Cuba, in April 1945. It is the prime vehicle for inter-airline cooperation in promoting safe, reliable, secure and economical air services - for the benefit of the world's consumers. The international scheduled air transport industry is now more than 100 times larger than it was in 1945. Few industries can match the dynamism of that growth, which would have been much less spectacular without the standards, practices and procedures developed within IATA. At its founding, IATA had 57 Members from 31 nations, mostly in Europe and North America. Today it has over 270 Members from more than 140 nations in every part of the globe. The modern IATA is the successor to the International Air Traffic Association founded in The Hague in 1919 - the year of the world’s first international scheduled services.
This was reflected in the 1945 Articles of Association and a much more precise definition of IATA's aims than had existed before 1939.
To promote safe, regular and economical air transport for the benefit of the peoples of the world, to foster air commerce, and to study the problems connected therewith;
To provide means for collaboration among the air transport enterprises engaged directly or indirectly in international air transport service;
To cooperate with the newly created International Civil Aviation Organization (ICAO - the specialized United Nations agency for civil aviation) and other international organizations.
INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA) TRAFFIC CONFERENCE AREA This IATA Traffic Conference Area was conceptualized to easily divide the world into only 3 areas. This is used mainly for airline purposes especially in determining the RATE or PRICE of a ticket. Price of a ticket in the same TC area is usually related to each other. AIRLINE /CITY /AIRPORT CODES AREA 1 – NORTH / CENTRAL / SOUTH AMERICA
Country State / Capital City Airport Code
Canada Ottawa Charlottetown Edmonton Halifax Montreal Ontario Quebec Toronto Vancouver Winnipeg
YOWYYG YEGYHZYMQONTYQBYYZYVRYWG
Greenland Nuuk GOH
Country State / Capital City Airport
CodeUnited States of America
Washington DCWashington Dulles Apt Alabama – Montgomery Alaska – JuneauArizona – PhoenixArkansas – Little Rock California – Sacramento Los Angeles San Diego San Francisco Colorado – DenverFlorida – Miami Tampa Orlando Orlando International AirportGeorgia – AtlantaHawaii – HonoluluIdaho – BoiseIllinois – Springfield Chicago Chicago O’ Hare Int’l. Apt.Indiana – IndianapolisIowa – Des MoinesKansas – TopekaLouisiana – Baton Rouge New OrleansMaine – AugustaMassachusetts – BostonMichigan – LansingMinnesota – Minneapolis St. PaulMississippi – JacksonMissouri – Kansas City Int’l. Apt. St. LouisMontana – HelenaNebraska – LincolnNew Mexico – Sta. FeNew York – New York City Newark Int’l. Apt. Albany
WASIADMGMJNUPHXLITSMFLAXSANSFODENMIATPAORLMCOATLHNLBOISPICHIORDINDDSMTOPBTRMSYAUGBOSLANMSPJANMCISTLHLNLNKSAFNYCEWRALB
Country State / Capital City Airport
CodeUnited States of America
North Carolina – RaleighNorth Dakota – BismarckOhio – Columbus CincinnatiOregon – PortlandPennsylvania – Harrisburg Pittsburg PhiladelphiaRhode Island – ProvidenceSouth Carolina – ColumbiaSouth Dakota – PierreTennessee – Nashville MemphisTexas – Austin Dallas Forth Worth HoustonUtah –Salt Lake CityVirginia – RichmondWashington State – SeattleWest Virginia – CharlestonWisconsin – MadisonWyoming – Cheyenne
RDUBISCMHCVGPDXHARPITPHLPVDCAEPIRBNAMEMAUSDFWHOUSLCRICSEACRWMSNCYS
Argentina Buenos Aires BUEBrazil Brasilia
Sao PaoloRio de Janeiro
BSBSAOGIG
Bolivia La Paz LPBChile Santiago
ConcepcionSCLCCP
Columbia Bogota BOGEcuador Quito UIOFrench Guiana Cayenne CAUGuyana Georgetown GEOMexico Mexico City MEXNicaragua Managua MGAParaguay Asuncion ASUPeru Lima LIM
Country State / Capital City Airport
CodeUruguay Montevideo MVDVenezuela Caracas CCSAntigua & Barbuda St. Johns ANUBarbados Bridgetown BGIBelize Belize City BZECosta Rica San Jose SJOCuba Havana HAVDominica Roseau DCFDominican Republic Sto. Domingo SDQEl Salvador San Salvador SALGrenada Georgetown GNDGuatemala Guatemala City GUAHaiti Port-au-prince PAPHonduras Tegucigalpa TGUJamaica Kingston KINNicaragua Managua MGAPanama Panama City PTYSt. Kitts & Nevis Basseterre SKBTrinidad & Tobago Port of Spain NOSThe Bahamas Nassau NAS
AREA 2 – EUROPE / MIDDLE EAST/ AFRICA
Country State / Capital City Airport Code
EUROPEAlbania Tirana TIAAndorra Andorra la Vella ALVArmenia Yerevan EVNAustria Vienna
GrazLinz
VIEGRZLNZ
Belarus Minsk MSQBelgium Brussels
AntwerpBRUANR
Boznia-Herzegovina Sarajevo SJJBulgaria Sofia SOFCroatia Zagreb ZAGCzech Republic Prague PRGDenmark Copenhagen CPH
England London LONEstonia Tallinn TLLFinland Helsinki HELFrance Paris
Charles de Gaulle Int’l. Apt.LyonMarseille NiceMonte Carlo
PARCDGLYSMRSNCEMCM
Georgia Tbilisi TBSGermany Berlin
CologneFrankfurtHamburgMunich
BERCGNFRAHAMMUC
Gibraltar Gibraltar GIBGreece Athens ATHHungary Budapest BUDIceland Reykjavik REKIreland Dublin DUBItaly Rome
Leonardo da Vinci – Fiumicino Apt.MilanNaplesVenice
ROMFCOMXPNAPVCE
Latvia Riga RIXLithuania Vilnius VNOLuxemburg Luxemburg LUXMacedonia Skopje SKPNetherlands Amsterdam
RotterdamAMSRTM
Northern Ireland Belfast BFSNorway Oslo OSLPoland Warsaw WAWPortugal Lisbon LISRomania Bucharest BUHRussia Moscow MOWScotland Edinburgh EDISlovakia Bratislava BTSSlovenia Ljubljana LJUSpain Madrid
BarcelonaSeville
MADBCNSVQ
Valencia VALSweden Stockholm STOSwitzerland Zurich
BerneGeneva
ZRHBRNGVA
Turkey Istanbul ISTUnited Kingdom London
London Heathrow Int’l. Apt.London Gatwick Int’l. Apt.ManchesterGlasgow
LONLHRLGWMANGLA
Ukraine Kiev IEVWales Cardiff CWLYugoslavia Belgrade BEG
MIDDLE EAST Bahrain Bahrain Int’l. Apt. (Manama) BAHEgypt Cairo
AlexandriaCAIALY
Iran Tehran THRIraq Baghdad BGWIsrael Tel Aviv TLVJordan Amman AMMKuwait Kuwait City KWILebanon Beirut BEYOman Muscat MCTQatar Doha DOHSaudi Arabia Jeddah
RiyadhJEDRUH
UAE Abu DhabiDubai
AUHDXB
Yemen Sanaa SAHAFRICAEthiopia Addis Ababa ADDKenya Nairobi NBOLibya Tripoli TIPAngola Luanda LADNigeria Lagos LOSSudan Khartoum KRTZambia Lusaka LUNSouth Africa Cape Town CPT
AREA 3 – ASIA / AUSTRALIA
Country State / Capital City Airport Code
ASIAAfghanistan Kabul KBLBangladesh Dhaka DACBrunei Bandar Seri Begawan BWNMyanmar Napyidaw NYTChina Beijing Int’l. Apt.
GuangzhouShanghaiHong KongMacau
PEKCANSHAHKGMFM
India New DelhiBombayCalcutta
DELBOMCCU
Indonesia Jakarta JKTJapan Tokyo
Tokyo – Narita Int’l. Apt.Tokyo – Haneda Int’l. Apt.Osaka
TYONRTHNDOSA
Cambodia Phnom Penh PNHNorth Korea Pyongyang FNJSouth Korea Seoul SELLaos Vientiane VTEMalaysia Kuala Lumpur KULMongolia Ulan Bator ULNNepal Kathmandu KTMPakistan Karachi
LahoreKHILHE
Philippines ManilaCebuDavaoKaliboPuerto PrincesaTagbilran
MNLCEBDVOKLOPPSTAG
Singapore Singapore City SINSri Lanka Colombo CMBTaiwan Taipei TPEVietnam Hanoi
Ho Chi MinhHANSGN
AUSTRALIAAustralia Canberra
BrisbaneCBRBNE
MelbournePerthSydney
MELPERSYD
Guam Agana GUMNew Caledonia Noumea NOUNew Zealand Auckland
ChristchurchAKLCHC
AIRLINE CODES
The airline codes, however, is a two (2) letter code to specify the airline. It is also useful in ticketing and in airline operations.
International Airlines
American Airlines - AAPortugalia - NIAir Canada - ACNorthwest Airlines - NWAir France - AFAir Macau - NXAir India - AIAir New Zealand - NZFinnair - AYAir Nauru - ONAlitalia - AZAfrican Intercontinental - OYBritish Airways - BAAsiana Airlines - OZRoyal Brunei - BIAir Fiji - PCEVA Airways - BRPakistan International - PKChina Airlines - CIPhilippine Airlines - PRContinental - COAir Nuigini - PXContinental Micronesia - CSQuantas Airways - QFCathay Pacific - CXAir Malawi - QMDelta Airlines - DLQatar Airways - Q7
Emirates - EKVARIG - RGGaruda Indonesia - GARoyal Jordanian - RJGulf Air - GFSouth African Airways -SAHawaiian Airlines - HASwissair- SRIran Air - IRSingapore Airlines - SQIBERIA - IBSaudi Arabian Airlines - SVIstanbul Airlines - ILThai International Airways - TGAir Greece - JGTurkish Airlines - TKJapan Airlines - JLUnited Airlines - UABrasil Central - JJAir UK - UKDragonair - KAAir Zimbabwe - UMKorean Air - KEBahamasair - UPKLM Royal Dutch - KLVietnam Airlines - VNAir Malta - KMAir Tahiti - VT
Kuwait Airways - KUNigeria Airways - WTLAN Chile - LAOman Air - WYLufthansa - LHEL Al Israel Airlines - LY
Malaysia Airlines - MHMI - Silk AirMK - Air MauritiusMS - EgyptairPACO - Pacific AirMX - Mexicana
Jetstar Airways – JQTiger Airways – TR
Domestic 2P – Pal Express5J - Cebu PacificZ2 - Zest AirDG – Seair
THE TRAVEL MANAGEMENT CYCLEWeek 3 - 4
The Operations Department cycle is divided into 5 – (1) Counter-counseling (2) Reservations (3) Fare Calculation (4) Ticketing (5) Documentation
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The players of the Travel Operations Department are: the Manager, the Travel Supervisor and the Documentation Supervisor, the Travel Counselors or Counter Staff, the Reservations & Ticketing Officers and the Liaison Officer.
Counter – counseling – aims to conclude counter sales, which are transactions captured by the travel counselors or counter staff. These transactions are the result of providing information and recommending suitable and attractive products. Effective counter counseling leads to counter sales. It includes suggesting itineraries and insuring proper travel documentation.
FLIGHT ITINERARY PLANNING The process by which cities to be visited are arranged in the desired sequence to conform with the passenger’s desired travel plans, starting from the point of origin or destinations to be visited in the desired sequence.
1. Identify the city-pairs involved (origin – destination). Ex. Roundtrip journey has 2 city pairs2. Select the suitable flights between the city-pairs on the basis of schedule (ETA/ETD) and
frequency (day of the week)
**Knowledge of world geo, airline flight geo and how to use a map is important. (Map directions N (12) E (3) S (6) W (9). It is also important to determine the scale. Scale is the proportional difference between the actual size of the area and the size of a map.
Rules in Itinerary Planning1. Avoid crisscrossing2. Avoid backtracking
3. The less carriers the better – more to do with competitive airfares than anything else.
**Simplest way – select a direct non-stop flight**If there is no direct flight, select a hub or transfer airport. In choosing a hub, take into account the safety of the passengers.
Basic Tools for Flight Itinerary Planning
1. OAG Flight Planner2. Individual flight schedules in the travel portals
3. Global city pair availability in the GDS
International @ Domestic Tour Planning (8T) - SRP 15
Types of Journey1. One-way (OW)2. Round Trip (RT)3. Circle Trip (CT) – within a region4. Round-the-World (RW) – travel within 3 continents5. Open Jaw – one sector is not part of the ticket
24-Hour Time and Time Zones
The arrival/departure times of the airlines are always expressed in local time. These are given in the 24-hour system (military time). Ex. 6:00 AM is 0600H
Every 15 degrees of longitudes represent 1 hour time difference. The starting reference longitude is the Greenwich Prime Meridian (0 degree @ 1200H) This is also known as Zulu Time in the airline industry. There are 12 time zones east and 12 time zones in west of GMT.
E.g. Manila GMT+8 When GMT is 1200H Local time in MNL is 2000HUSA – LAX GMT-8 When GMT is 1200H Local time in LAX is 0400H
OAG FLIGHT PLANNER
The basis for all electronic and automated flight information gathering systems being used today by both consumers and travel management companies is the Official Airline Guides (OAG). The information in an OAG Flight Planner is presented in an alphabetically, easy-to-use from/to (city-pair) style. The FROM is each DEPARTURE city, while the TO each ARRIVAL city, showing which airline fly the route between.
1. DEPARTURE CITY – the English spelling of the city of departure, its airline code and time variation from Greenwich Mean Time (GMT)
International @ Domestic Tour Planning (8T) - SRP 16
2. AIRPORT (APT) – Airport names, code, distance and directions from city center “o” highlights airport at multi airports cities.
3. ARRIVAL CITY – Cities served from the point of departure by through or connecting flights. If the city of arrival has more than one airport, the name and code of each is given.
4. FLIGHT INFORMATION – Flights are shown in order of departure time. Through-flights are listed before connecting flights. Some cities are served by connecting flights only.
5. KEYS TO THROUGH-FLIGHT INFORMATION
6. VALIDITY – Flight information is valid between the dates shown. Through and connecting flights operating for shorter periods are indicated by the first/last date of operation
7. DAYS OF OPERATION
8. DEPARTURE AND ARRIVAL TIMES. Bold type is used for departure time from the city of origin and arrival time at the final destination. Arrival and departure time at transfer connection airports are not shown. The following symbols are used where arrivals is on a day different from that of departure.
* - following day S – fourth day ++ - third day ¶ - previous day
9. FLIGHT NUMBER – The 2-letter airline code is used, followed by flight number.
10. AIRCRAFT TYPE
11. CLASS – Class of service offered
12. STOPS – The number of intermediate stops on each flight.
13. TRANSFER CONNECTION INFORMATION
14. FLIGHT NUMBER – The flight operating from city of departure to first transfer airport.
15. TRANSFER CONNECTION AIRPORT
16. FLIGHT NUMBER – The flight operating from the transfer airport to the city of arrival or the next transfer airport.
Partial Codes of Aircraft Type
AB3 – Airbus Industries A300 310 – Airbus Industries A310 73S - Boeing 737 - 200BEC – Beechcraft 320 – Airbus Industries A320i 00/200 733 - Boeing 737 - 300BNI – PB Norman Islander 330 - Airbus Industries A330 747 - Boeing 747B11- British Aerospace BAC – 111 72S – Boeing 727-200 744 - Boeing 747 - 400CNA – Cessna 727 – Boeing 727 767 - Boeing 767
Fare Class / Type Codes
First Class R Supersonic Business Class J Business Class PremiumP First Class Premium C Business ClassF First Class D / I / C Business Class DiscountedA First Class Discounted
Economy / Coach Class W – Economy / Coach PremiumS – Economy / CoachY – Economy / Coach Discounted
BOOKING CARD FOR TRAVEL
Week 5
The Booking Card is the working form of the Operations Department - Travel. It is a complete record of all requirements of the passenger and provides a history of actions taken, confirmation,
International @ Domestic Tour Planning (8T) - SRP 17
option dates and other relevant information. One must write in block letters to properly fill out and accomplish this form. Following the guidelines below:
1. DATE. Write the date the card is issued.2. REFERENCE NUMBER. Write the assigned reference number / code for the transaction. Some do not write anything in this box unless a deposit payment has been made.3. NAME(s). Write the passenger’s family name, followed by a slash, then first name and title. Write age of children.4. HOME ADDRESS, PHONE NUMBER, E-MAIL.5. COMPANY NAME, ADDRESS AND CONTACT PERSON. For corporate travel6. FLIGHT ITINERARY. This is the flight scheduled requested or best suited to the client’s itinerary.
6.1. Date. Date of Travel – Write the day and month in 3 letters ex. 05JUL6.2. From. Write the point of origin6.3. To. Write the destination point. Last box is last destination point.6.4. Flight Number. Alphanumeric airline code and flight number6.5. Class. Booking class code requested6.6. ETD. Estimated Time of Departure from the origin city6.7. ETA. Estimated Time of Arrival at the destination city6.8. Status. Write the status as per airline reservations / GDS6.9. Option. Time and date of the cut-off time to issue the ticket6.10. PNR. Passenger’s Number Record as per airline reservations staff / GDS monitor6.11. Fare. Write the sector fare = return, circle, open jaw fare
**Types of Journey
1. OW – one-way2. RT – roundtrip
3. CT - Circle Trip4. OJ – open jaw, a sector is not part of a ticket
6.12. Total Airfare per Passenger. Total airfare x number of passengers6.13. Number of Passengers6.14. Total Amount Due for Airfares
7. HOTEL ACCOMMODATIONS. A list of hotel requirements including number of rooms and applicable room rates.
7.1. City. City where the hotel is located.7.2. Arr. Arrival/ check-in date.7.3. Dep. Departure / check-out date.7.4. Hotel Name.7.5. Type. Type of room required (SGL, TWN, DBL)7.6. Rate. Per night room rate.7.7. Number. Indicate number of rooms required.7.8. Nights. Indicate number of nights required.7.9. Total. Room type rate x number of nights per city.7.10. Total Hotel Accommodations
8. SIGHTSEEING TOURS.
8.1. City. City where the tour is requested.8.2. Date. Date of the tour.8.3. Sightseeing Tour Name. Tour title8.4. Hours. # of hours (> 8H = full day)8.5. AM-PM. Or EV for evening8.6. PP Rate. Rate per passenger8.7. No. of Pax.8.8. Total. Total sightseeing cost per destination8.9. Total Sightseeing Tours
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9. PREPARED BY. Write your name (as Travel Counselor)10. SUMMARY. Total the airfare, the hotel accommodations and the sightseeing tours to determine the
value of the transaction.
BOOKING CARD FOR TRAVEL
Date (1) 07 AUG Reference Number: N/A BONUSPassenger/s Name/s (3)
1.AQUINO/BERNADETTE KRIS/MS2.YAPJR/JAMES BIMBY MSTR (CHD)
Home Address (4) #3060 INTERIOR 12 CORDELLERA ST NEWYORK, CUBAO QCContact#: BONUS Email Address: [email protected]
Company Name (5) ABS- CBN CORP.Company Address: #02 MO. IGNACIA ST DILIMAN QCCompany Contact Person DARLA ALVAREZ
Phone # 921-3566Fax #581-3217Email: [email protected]/ BONUS
Flight Itinerary Details (6)Date From To Flight # Class ETD ETA Status Option Fare05SEP MNL SIN PR3041 J 1300H 1430 CONFIRMED N/A BONUS RT
07SEP SIN MNL PR3150 J 1100H 1230 CONFIRMED N/ABONUS RT
Record Locator: ENW001/ BONUSAirfare: 210$ X 2 = 420USD X 43.00PHP= PHP18,060.Phil. Travel Tax: P1,260. X 2 = P3,240.00TOTAL AIRFARE: PHP 21,300.00
Hotel AccommodationCity Arr Dep Hotel Name Type Rate Number Nights
SINGAPORE,
SINGAPORE/ SIN
05SEP 07SEP RAFFLES HOTEL, SINGAPORE DBL 105 USD 1 2
TOTAL HOTEL ACCOMODATION:PHP 4,515.00 X 2 NIGHTS TOTAL TRANSACTION VALUE: PHP 9,030.00
Sightseeing ToursCity Date Sightseeing Tour Name Hours Time PP Rate #of Pax Total
SIN 06 SEP LEGO LAND 3H PM 55USD 2 110 USD
SIN 06 SEP TWIN TOWER 2H PM 10USD 2 20 USD
TOTAL AIR FARE: PHP21,300.00TOTAL HOTEL ACCOMMODATIONS: PHP9,030.00TOTAL SIGHTSEEING TOURS: PHP 5,590.00TOTAL TRASACTION VALUE: PHP 35,920.00
PREPARED BY: _____NAME OF STUDENT_______________
DATE: ___________07 AUG_________________
RESERVATIONSWeek 6-7
RESERVATIONS – advanced requests for available space and services at sometime in the future.
CONFIRMATION - a written advice by a supplier that a reservation has been accepted and will be honored, thus the term “confirmed reservations.”
3 METHODS:
1. Manual Reservations – direct contact with the supplier’s staff by mobile or regular phone.
2. Electronic Reservations – through the supplier’s e-mail address or interactive website that accepts reservations and provides confirmations.
3. Automated Reservations – through a global distribution system wherein the supplier is a member that provides availability and accepts reservations.
FLIGHT RESERVATIONS
Manual Reservations – are the traditional way of placing reservation before the advent of e-commerce and internet. This method involves direct contact with the supplier’s staff by mobile or regular phone.
When making reservations with a scheduled airline carrier or an airline, provide the following information:
1. Sector / Leg Required – Sectors being traveled, that is point of origin to point of destination.
2. Date of Travel
3. Flight Number / Class
4. Passenger (s) Name, Number of Pax, Adult, Children with age, seats being reserved
After providing the above information, the airline will give you the TRANSACTION/RESERVATION STATUS (confirmed, waitlisted, unable); the PNR (PASSENGER NAME RECORD); which is a code of reference for the transaction, and the TICKETING OPTION , which is the date and time when the ticket(s) has to be purchased/issued in order not to lose the reservation.
Electronic Reservations – were introduced by the use of email correspondence and involve writing to the email address of the supplier and receiving a reply form a department or individual. Another way is through an interactive website where no
human contact is involved. Fields or boxes in the screen are filled out with the necessary details and the site either accepts or rejects the request. Confirmations are provided for confirmed reservations.
Automated Reservations – are made through a global distribution system wherein the supplier is a member. Unlike electronic reservations where fields or boxes in the screen are filled out with the necessary details, this method provides the availability of a service first, allowing the client to make a choice. After the selection is made and inputted, the system provides confirmations.
AMADEUS AUTOMATED RESERVATIONS SYSTEM
Amadeus Air provides airline schedules for more than 780 airlines and availability information for flights that have seats available for sale on more than 460 airlines. The Amadeus system stores over 500,000 city pairs and 3.9 million routings worldwide, offering a wide range of direct flights and over 6 million connecting flight options.
Availability Display
The Amadeus availability shows all the flights with at least one seat available for sale or waitlist for all airlines, which have sales agreement with Amadeus.
Flight Type:
1. Non-stop – a flight that operates between 2 cities and does not make any stops.
2. Direct – an online flight that operates between 2 cities and make a stop in 1 or more cities en route.
3. Connecting – a flight that operates between 2 cities and makes a change online or interline in one or more cities en route.
4. Change of Equipment / Gauge – an online flight that operates between 2 cities with a change of aircraft at any international city.
AMADEUS SYSTEM ENTRIES / TRANSACTION COMMANDS:
1. City Pair Availability – AN20DECHKGSIN where AN is the transaction code for neutral availability.
AN10DECMNLHKG/ACX/CQ*20DECHKGSIN/ASQ/CH**AMADEUS AVAILABILITY – AN ** HKG HONG KONG.HK 103 SA 10DEC 0000**HOTEL NIKKO HONGKONG OFFERS SUPERB PROMOTIONAL RATES**FROM 988 HKD’ VALID UNTIL 31 DEC 03 SEE> HANKHKG0001/SR-PRO1 CX 904 Y /MNL 1 HKG 0700 0855 E0/330 1:552 CX 900 Y /MNL 1 HKG 1155 1405 E0/343 2:103 CX 918 Y /MNL 1 HKG 1735 1935 E0/330 2:004 CX 902 Y /MNL 1 HKG 2010 2210 E0/330 2:00
**AMADEUS AVAILABILITY – AN ** SIN SINGAPORE.SG 106 TU 20DEC 0000BEGIN WITH THE BEST BIZ AT RITZ CARLTON MILLENIA TU 151USDWORLD’S FAVORITE HOTEL BY EUROMONEY *TO BOOK>HARSINSIN11 SQ 001 Y /HKG SIN 2 0800 1135 E0.744 3:3512 SQ 859 Y /HKG SIN 2 1330 1705 E0.773 3:3513 SQ 865 Y /HKG SIN 2 1830 2205 E0.772 3:35
2. Dual City-Pair Availability – AN23SEPMNLHKG*26SEPHKGSIN
AN23SEPMNLHKG/ACX/CQ*26SEPHKGSIN/ASQ/CH**AMADEUS AVAILABILITY – AN ** HKG HONG KONG.HK 103 TU 23SEP 0000**HOTEL NIKKO HONGKONG OFFERS SUPERB PROMOTIONAL RATES**FROM 988 HKD’ VALID UNTIL 31 DEC 03 SEE> HANKHKG0001/SR-PRO1 CX 904 Q9 /MNL 1 HKG 0700 0855 E0/330 1:552 CX 900 Q9 /MNL 1 HKG 1155 1405 E0/343 2:103 CX 918 Q9 /MNL 1 HKG 1735 1935 E0/330 2:004 CX 902 Q9 /MNL 1 HKG 2010 2210 E0/330 2:00
**AMADEUS AVAILABILITY – AN ** SIN SINGAPORE.SG 106 FR 26SEP 0000BEGIN WITH THE BEST BIZ AT RITZ CARLTON MILLENIA TU 151USDWORLD’S FAVORITE HOTEL BY EUROMONEY *TO BOOK>HARSINSIN11 SQ 001 H9 /HKG SIN 2 0800 1135 E0.744 3:3512 SQ 859 H9 /HKG SIN 2 1330 1705 E0.773 3:3513 SQ 865 H9 /HKG SIN 2 1830 2205 E0.772 3:35
3. Schedule Display – a schedule display contains flights for all airlines that submit schedule data to Amadeus irrespective of the availability status of their flights.
SN11JYNMNLBKK where SN is the transaction command for neutral schedule
Entry To display a schedule for
AN11JUNSFOLGA/AUA A specific carrier
SN08FEBGUMHNL/CB A specific booking class
SN21APRPARTPE/XHKG A specific connecting point
SN19OCTCDGLHR0900 Flights departing one hour before the time specified
SN15SEPMNLCEB/AYY Airlines does not have an availability and sales agreement with Amadeus
4. Timetable Display – timetable display contains flights of all airlines between a specific city pair for one-week period. This display shows you the frequency of flights between 2 airports and indicates which airlines operate on a particular day of the week. The display contains flights of airlines that participate in Amadeus.
TN12AUGMNLSIN where TN is the transaction command for neutral timetable
5. Flight Information – provides users with information on the operation of a specific flight and date as provided by the respective airlines.
There are 2 ways of checking the flight information:
A. Using a follow-up entry from an availability display
DO1 where DO is the transaction code for flight information; 1 flight line number from an availability display.
B. By displaying the flight number and date
DOCX751/10AUG/HKGBOM
6. Airline Access Levels – offers airlines several types of availability and schedule displays and for booking seats.
Access Level Indicator TableIndicator Access Type/ Full Amadeus Access. Amadeus Access Sell* Amadeus Direct Access(Blank) Standard Access
A. Full Amadeus AccessThis Access offers the highest level of connectivity with actual seat availability and immediate confirmation. This allows an airline to keep its availability displays in
Amadeus synchronized with those of its own system. Schedule changes are immediate.
B. Amadeus Access SellThis access offers a fully secure sale for each seat. When a request for a seat is made, Amadeus checks the flight in the airlines own inventory system.
C. Amadeus Direct AccessOffers a real-time link to the airlines own inventory system to display an accurate availability at the time the request is made. The link is created through the use of any of the direct access entries to be able to enter the Direct Access Mode.
Entering the Direct Access mode from the neutral availability display:
ACL 4 where AC is the Availability change command; L4 is the line identifier and line number from the avail display.
Entering the Direct Access mode without the availability display:
15JAD20SEPMNLHKG where 1 is the Direct Access Transaction code; 5J is the Airline Code; AD is the Availability command; and 20SEP is the Details of the flight.
D. Standard AccessStandard access offers flight availability and schedules that are updated once a week by tape and are updated by standard AIRIMP messages. When a seat is booked, a teletype message is generated to the airline at end transaction. Upon end transaction, am HK status may still be rejected by the airline within 12 hours. Beyond this, if seats remain unchanged, they are assumed to be confirmed.
7. Amadeus Passenger Name Record (PNR) Mandatory Elements – A Passenger Name Record (PNR) contains the details of a passenger’s reservation and other information related to a passenger’s trip. PNRs can also contain information to assist airline personnel with passenger handling. The items of information that make up PNR are called elements. A PNR can contain a maximum of 999 elements. These PNR elements can either be mandatory or optional.
The mandatory elements are:Letter Definition Transaction Command
S Segment SSM Name NMA Contact AP
R Received From RFT Ticketing TK
Unique Features of the Amadeus PNR:1. All elements are numbered consecutively, making modifications easier.2. All names are displayed individually, even though two passengers may have
the same family name.3. All names are displayed in alphabetical order by family name, regardless of the
way they were entered during PNR creation.
8. Segment Element – can be a flight, hotel car, or cruise element. A PNR can contain 1 up to 99 segments. In a PNR, the segment follows the name, and is numbered consecutively.
You can enter a flight segment using: A short sell entry from an availability display A long sell entry that includes all the flight details
A. Short Sell EntryWhen you have an availability display on your screen, you can make a short sell segment entry from the display.
To sell one Y class seat for CX flight 912, enter:SS1Y4 where SS is the Segment sell transaction code; 1 the number of seats; Y is the Class of service; and 4 the Availability line number.
B. Long Sell Entry – When you know all the details for a specific flight, you can book a seat using a long sell entry. A long sell entry does not refer to an availability display.
To make a long sell, enter:SSLH745C28DECMNLFRA1 where SS is the Segment sell transaction code; the LH745 the Airline code and flight number; C is the Class of service; 28DEC the Departure date, DDMMM; MNLFRA is the Origin and Destination airport codes; and 1 is the number of seats required.
To help differentiate between the levels of participation used when making a segment sell, Amadeus displays anyone of the following status codes upon selling:Status ExplanationDK Sold and confirmed via Amadeus Full Access / and Access
Sell
LK Sold and confirmed from Direct Access modeSS Sold from Standard Access 12 hours waiting timeNN Sold but status on requestDW / LL Sold but status on waitlist
C. Waitlist Segment – When a class of service in the availability display shows a status 0 or L, you may waitlist a passenger on a flight.
Entry: SS2F3/PE where SS2F3 is the short sell entry and /PE is the Slash, followed by the priority waitlist code (airline specific).
D. Arrival Unknown Segment – is an information segment you enter in the PNR to maintain segment continuity. ARNK (arrival not known) is used when a passenger uses another form of transportation between cities or airports within the itinerary.
Entry: SIARNK where SI is the transaction code and ARNK is the arrival unknown indicator.
E. Open Flight Segments – When the passenger does not know the exact time or date of travel, you can enter an open segment in the itinerary. Open segments maintain segment continuity, and can be used for pricing and ticketing. To create an open segment, enter:
SOAFC8AUGCDGMNL where SO is the segment open transaction code; AF the airline code; C is the class of service code; 8AUG the fictitious date, DDMMM; and CDGMNL is the origin and destination airport/city code.
F. Ghost Segments – You use ghost segments to be able to produce a quotation for an itinerary without actually booking any segments.
Ghost segments may be used with all airlines, including system user airlines.
Information is never sent to the relevant airline. Ghost segments cannot be used for ticketing.
When entering a ghost segment, you must include the PNR record locator, when booked in another system.
SS1Y1/GK/KLC897 or SSAA1197Y28JANMIAIAHGK1/KLC897 wherein SS is the transaction code; AA1197 the flight number; Y is the class of service; 28JAN the date of travel; MIAIAH is the origin and destination airport/city code GK status (GK confirmed ghost segment / GL waitlist ghost segment / GN need ghost segment); 1 the number of seat; and /KLC897 is the record locator outside of Amadeus.
9. Name Element – A passenger name consists of the family name, given name, and title. You can enter up to 9 names in PNR. A name can contain up to 60 characters.
The acceptable titles are:Title Explanation Additional InfoMR or MS 12 years or olderMSTR or MIST 2 up to 11 years CHDINF 1 month to 23 months old INF
A. Single Family Name Element
NM1PEREZ/TIMOTHY MR where NM is the name element transaction code; 1 the number of passenger with the same family name, occupying seats; and PEREZ/TIMOTHY MR is the passenger family name, given name separated by a slash, and title.
Here are some of the examples of different possible name element entries:Entry RequestsNM2REYES /HANS MR/HEIDI MS More than one passenger with the same
family nameNM1BRADLEY/MICHAEL MSTR(CHD) Child nameNM1TAN/SUSAN MS(INF/LISAMARIE) Infant associated with an adult with the
same family name*No spaces inside the parentheses
NM1LIM/JANET MS(INFVALDEZ/IRENE)
Infant associated to an adult with a different family name
NM1LIM/JANET/ROWENA MS(IDPTA356)
Adult name with passenger ID code
NM1GOMEZ/ARTHUR MSTR(CHD) (IDRTT124)
Child name with passenger ID code
The system automatically: Numbers that name element.
Places the name in alphabetical order by family name, regardless of how you entered them.
Creates an OSI element when entering a child or infant name. The OSI element appears in the PNR for the child, but not for the infant. In both cases, the OSI is transmitted to the appropriate airlines.
10.Contact Element – is used to store contact information of a travel agency and their passengers in the PNR. With the exception of a transaction code, the contact element is free-flow text. A PNR can contain up to 127 contact elements, each with a maximum of 90 characters.
APMNL ABCDTRAVEL 8406589JOHN-A where AP is the contact transaction code; MNL the city code; ABC TRAVEL is the Agency name; 8406589 the telephone number; JOHN is the Agent name; and –A the dash, followed by the location indicator (A:Agency, B:Business, H:Home, F:Fax, Hotel:Hotel, E:Email, M:Mobile)Sample Entries:Entry DescriptionAP MNL 8187867-H/P1 Home contactAP MNL FAIRWAYS INC 9954678-B/P1 Business contact with passenger
[email protected] Email address of the passenger
11.Received From Element – identifies the person making or modifying a reservation. You can enter a maximum of 69 characters. During PNR creation the received from element is displayed as the second line in the PNR. After you end transaction, the received from element is moved to the PNR history.
RFMARY where RF is the received from transaction code and MARY is the reference person.
12.Ticketing Element – indicates the type of ticketing arrangement made to provide tickets to a passenger.
TKTL19MAY where TK is the ticketing element transaction code; TL the ticketing arrangement indicator; and 19MAY is the Date, DDMMM.
Ticketing arrangement indicators:Option Indicator Indicates Queue
placementTime Limit TL Deadline to purchase
ticketQueue 8, category 1
Ticketed OK Ticket is issued No queue placement
13.End Transaction – When you have entered the five mandatory elements, SMART, you must end transaction to file the record in the system. Below is a PNR during creation:
RP/MNL1A0980RFMARIE1. SANTIAGO/JUAN MR2 CX 904 Y 29MAR 1 MNLHKG HK1 1 0700 0855 330 E 0 B SEE RTSVC3 AP MNL ABC TRAVEL 8749876 MARIE-A4 AP MNL 6785643-B5 TK TL19MAR/MNL1A0980
System Response:RP/MNL1A0980RFMARIE1.SANTIAGO/JUAN MR2 CX 904 Y 29MAR 1 MNLHKG HK1 1 0700 0855 330 E 0 B SEE RTSVC3 AP MNL ABC TRAVEL 8749876 MARIE-A4 AP MNL 6785643-B5 TK TL19MAR/MNL1A0980>ETEND OF TRANSACTION COMPLETE – YQDE4R
The system response is END OF TRANSACTION COMPLETE, followed by a unique 6-character Amadeus record locator. You use the record locator to retrieve the PNR after it has been filed in the system.
14.PNR Retrieval – You can retrieve a PNR using the record locator or details of a flight for a current date or future date. To retrieve a PNR by a record locator, enter:
RTYQEPYT wherein RT is the retrieval transaction code and YQEPYT is the record
FORMS IN RESERVATIONS
WEEK 8
BOOKING ORDER – is the working paper of the reservations sections of travel agencies and tour operators. A document issued by them requesting services for the traveler named in the document from the supplier. It goes hand-in-hand with the Tour Voucher.
The Booking Order is sent direct to the supplier of services, while the Tour Voucher is handcarried by the traveler and surrendered to the supplier in exchange of services.
BOOKING ORDERReference No. 00001 Date: AUG20Supplier’s Name: SOFITEL PHILIPPINE PLAZA Phone Number: 922-0001
Supplier’s Address: ROXAS, BOULEVARD Fax Number:
Supplier’s Contact Person: MS YHANA FERRERAS Email:[email protected]/s Name/s:MENDEZ, FRANCES/MS
Party of:JOI TRAVEL & TOURS
Please reserve the following rooms for _2____ night/s___SWB ___TWB/xbed__/_TWB ___ Quad___DBL
Arrival Date: AUG21 Arrival By: PR003 ETA: 1200
Departure Date: AUG23 Departure By: AA005 ETD:1200
Please provide the following meals on the following dates:ABF - __________ LNC - ______AUG21____CBF - __________ DNR - _______AUG22___
Please also provide the following:WINE, AS WELCOME DRINKS.FRAPPE, CHEESE BURGER, 2PC CHKN JOY.
Applicable Contract Rates: 200$Form of Payment: VISA CARD Tour Voucher Number:143000-1Remarks:FULLY PAID Prepared by: REGINE BRAVO-AGENT JOIT&T
TOUR VOUCHER- A document issued by the travel counselor of a travel agency or the reservations staff of a tour operator specifying services to be provided to the bearer. This is surrendered to the supplier in exchange for the services stipulated in the Tour voucher.
TOUR VOUCHERReference No. Order/Voucher No. Date:Passenger/s Name/s:MENDEZ/FRANCES/MS
Party of JOI TT
Adult/s: ____1______Children: __________
Supplier’s Name: JOI TRAVEL & TOURS Phone Number:298-3343 Fax Number:Supplier’s Address: Email:333 SUMULONG HI WAY, ANTIPOLO
Please provide captioned client/s with the following services:SPALAUNDRYIRON CLOTHES
Per Reservations Request of:WELCOME DRINKSAWAY FROM SMOKING AREANEARBY BAY VIEW
As confirmed by:AGENT REGINE BRAVO
Remarks: OK Prepared by: REGINE BRAVO- AGENT
Approved by: MARKFERNANDEZ -
OPERATIONS MANAGER
Purchase Order - A document issued by a travel agency requesting an IATA accredited travel agency or an airline / transportation company to issue corresponding tickets in favor of the passenger/s named in the document.
Reference No.1234 Date:20AUG Order No.0001FOR: JOI TT
PASSENGER/S NAME/S:MENDEZ FRANCES/MS
Party of:JOI TT
FLIGHT SCHEDULE:ETAETD
PNR: AGENT REGINE007 OPTION: OK
Remarks: NEARBY WINDOW SEAT
VALUE BREAKDOWN:A. Airfare in US Dollars: ___100________ x __1________ person/s = 100USDB. Total in PHP: ________4,000_________ x _____1_____ person/s = 4,000.C. Philippine Travel Tax: PHP 1620 x ___1_______ person/s = D. Other charges (if any) TERMINAL FEE: 550PHP
TOTAL AMOUNT DUE IN PHP: 6,170.00Prepared by: RB Approved By: MARK FERNANDEZ
FARE CALCULATION, AIRLINE TICKETING & DOCUMENTATION
WEEK 9
Fare Calculation – the amount to be charged for an air journey. A fare is the amount charged by a carrier of a passenger and his allowable free baggage, and is the current fare which a carrier in the publication it normally uses to publish fares holds out to the public as being applicable to the class of service to be furnished.
Ways to calculate fares in PH:1. Rate Sheets provided by the respective airlines2. Passenger Air Tariff – a 2-book set which gives the applicable air fares on the various sectors3. GDS FQD (Fare Quotation Display)4. Airline’s Rate Desk
Information in the Passenger Air Tariff
1. Headline/Sideline Cities2. Fare3. Fare type: Y, F, J4. Carrier code5. MPM – Maximum Permitted Mileage6. Global Indicator – global routing direction applicable to the fare
AP – via Atlantic and Pacific AT – across Atlantic CT – circle trip fare DO – domestic EH – Eastern Hemisphere EM – via Europe-Middle East EU – via Europe
FE – Far East ME – Middle East PA – via Pacific PO – Polar Route RW – round the world SP – via South Pole WH – Western Hemisphere
7. Rule8. NUC – Neutral Units of Construction equivalent to the Local Currency Fare9. Local Currency10.Route Reference
Amadeus Fare Quote Display
1. International Fare Display – to request a fare display between 2 cities: FQDMNLHKG
2. Pricing
Prices an itinerary and stores the response – FXP Prices an itinerary without storing the response – FXX
Airline Ticketing – only after the reservations have been processed and confirmed and the applicable airfares calculated, can the Ticketing Officer issue an air ticket. The issuance of air ticket is the final step in processing a passenger’s air travel requirements. It represents a contract between a passenger and a carrier and represents a passenger’s payment to the travel agent.
1. Paper Ticket – totally phased out in December 1, 20072. Electronic Air Ticket – transacted trough ticketing models provided b the CRS, a provider that record and control most air travel transactions.
Amadeus Electronic Ticketing
Allows the sale of air transportation without issuing printed paper tickets; it also allows passengers to check in and board flights without holding printed tickets.
To issue a ticket – TTP/PT – for paper ticket and TTP/ET for electronic ticket The system’s response upon issuing paper ticket: OK PROCESSED and upon
issuing electronic ticket OK ETICKET
Advantages DisadvantagesFor customers: stress free ticketing; no last minute queues
Possibility of technology crash
For airlines: saving of money for ticket Less portable than paper ticket
printing and processing For travel agent: will allow them to explore greater opportunities to manage corporate travel experience
Security issues in self check-in kiosks
Documentation - refers to the process of legally securing the necessary travel papers for prospective passengers. These are documents required for: leaving the country of origin, transit countries, entry to and exit from the destination country, reenter to the country of origin.
Citizen or National – a person who possesses the nationality of a countryAlien – a person living in a country where he or she is not a citizenImmigrant – a person who legally enters a country with the purpose of establishing permanent residenceTourist – a person who temporarily visits a country for at least 24 hoursTransit Passengers – a person passing through a country without leaving the international transit area
Travel Documents:A. Essential documents from NSOB. PassportC. VisaD. BI clearances
Responsibilities:1. Checks the authenticity of all public documents submitted2. Insures that the documents filed are released on time3. Determines what visas and other documents are required for travel.4. Checks all relevant support papers for travel documents application5. Arranges and coordinates appointments and visits to various consulates and government offices
Types of Passport
1. Regular Passports (Maroon) - A regular passport is issued to any citizen of the Philippines applying for a Philippine passport. It is the most common type of passport issued and is used for all travel by Philippine citizens and non-official travel by Philippine government officials. Since September 17, 2007, all new Philippine passports have been issued with maroon covers.
2. Diplomatic (Blue) - A diplomatic passport is issued to members of the Philippine diplomatic service, members of the Cabinet, service attachés of other government
agencies assigned to Philippine diplomatic posts abroad and Philippine delegates to international and regional organizations. It is the first of two passports issued to the President of the Philippines and the Presidential family. This passport has a dark blue cover and extends to the bearer the privilege of diplomatic immunity.
3. Official (Red) - An official passport is issued to members of the Philippine government for use on official business, as well as employees of Philippine diplomatic posts abroad who are not members of the diplomatic service. It is the second of two passports issued to the President and the Presidential family. As such, this passport does not extend the privilege of diplomatic immunity. Government officials are prohibited from using official passports for non-official business, and as such also have regular passports.
4. Seafarer's Identification and Record Book (Light Blue) - The Seafarer's Identification and Record Book (SIRB) is issued to Filipinos who work as crewmembers on foreign-registered ships, as well as Philippine-registered ships with a weight over 35 gross tons. As this is issued by the MARINA and not the DFA, this type is unavailable outside the Philippines. There are special requirements for this type of passport, including certification by the Professional Regulation Commission (PRC) and other agencies.
Visa Types
By Purpose
Transit visa, for passing through the country to a destination outside that country. Validity of transit visas are usually limited by short terms such as several hours to 10 days depending on the size of the country and/or the circumstances of a particular transit itinerary.
o Airside transit visa, required by some countries for passing through their airports even without going through passport control.
Short-stay visa, for short visits to the host country. Many countries differentiate between different reasons for these visits, such as:
o Private visa, for private visits by invitation of residents of the country.
o Tourist visa, for a limited period of leisure travel, no business activities allowed.
o Visa for medical reasons, for undertaking diagnostics or a course of treatment in the host country's hospitals.
o Business visa, for engaging in commerce in the country. These visas generally preclude permanent employment, for which a work visa would be required.
o Working holiday visa , for individuals traveling between nations offering a working holiday program, allowing young people to undertake temporary work while traveling.
Long-stay visa, valid for longer but still finite stays:
o Student visa, which allows its holder to study at an institution of higher learning in the issuing country.
o Temporary worker visa, for approved employment in the host country. These are generally more difficult to obtain but valid for longer periods of time than a business visa. Examples of these are the United States' H-1B and L-1 visas. Depending on a particular country, the status of temporary worker may or may not evolve into the status of permanent resident or to naturalization.
o Journalist visa, which some countries require of people in that occupation when traveling for their respective news organizations. Countries which insist on this include Cuba, Iran, North Korea, Saudi Arabia, the United States (I-visa) and Zimbabwe.
o Residence visa, granted to people obtaining long-term residence in the host country. In some countries, long-term residence is a necessary step to obtain the status of a permanent resident.
Immigrant visa, granted for those intending to immigrate to the issuing country (obtain the status of a permanent resident with a prospect of possible naturalization in the future):
o Spousal visa or partner visa
o Marriage visa
o Pensioner visa (also known as retiree visa or retirement visa
Official visa is granted to officials doing job for their governments or otherwise representing their countries in the host country, such as the personnel of diplomatic missions.
o Diplomatic visa
o Courtesy visa issued to representatives of foreign governments or international organizations who do not qualify for diplomatic status
By method of issuance:
On-arrival visa (also known as Visa On Arrival, VOA), granted at a port of entry. Electronic visa. The visa is stored in a computer and is electronically tied to the
passport number
Schengen Visa covers most of the European Union, plus several other adjacent countries. The visa allows a tourist or visitor access to the area covered by the agreement (known as the “Schengen Area” or “Schengenland”, currently consisting of 26 countries).
Central American Single Visa (Visa Única Centro Americana) was implemented by the CA-4 agreement between Guatemala, El Salvador, Honduras, and Nicaragua. It is required for citizens of all other countries, eliminating the need for separate entry visas for each of the countries.
ASEAN Visa
Some popular countries where Filipinos can enter temporarily without a visa:
ASEAN (Association of Southeast Asian Nations)
Brunei Darussalam - 14 days
Cambodia - 21 days
Indonesia - 30 days
Laos - 30 days
Malaysia - 30 days (sufficient fund must be at least 500USD)
Singapore - 30 days
Thailand - 30 days
Vietnam - 21 days
Non- ASEAN
Taiwan - 30 days if holding a valid visa for Australia, Canada, Japan, New Zealand, Schengen countries, United Kingdom or United States.
Georgia – 90 days visa issued upon arrival, 360 days visa free to those who have temporary residence of Qatar, Oman, Bahrain and Kuwait
Hong Kong - 14 days
India - 30 days visa issued upon arrival
Israel - 90 days (3 months)
South Korea (if arriving at Jeju Island only) - 30 days
Macau - 30 days
Maldives - 30 days visa issued upon arrival, extension of maximum 90 days is possible by paying MVR 750
Mongolia - 21 days
Nepal - 15/30/90 days visa issued upon arrival for around US$25/40/100
Sri Lanka - 30 days visa obtain upon arrival if holding Electronic Travel Authorization (ETA).
EUROPE
Kosovo - 90 days
OCENIA
Cook Islands - 31 days
Fiji - 120 days Visitor's Permit issued upon arrival and can be extended
Micronesia - 30 days
Palau - 30 days visa issued upon arrival, additional USD 50 for extension
NORTH AMERICA
Costa Rica - 30 days Visitor's Permit issued upon arrival
Dominica - 21 days
Haiti - 90 days
Nicaragua - 90 days visa issued upon arrival
Saint Lucia – 6 weeks Visitor's Permit issued upon arrival
SOUTH AMERICA
Bolivia - 90 days
Brazil - 90 days
Colombia - 90 days
Ecuador - 90 days
Peru - 183 days
Suriname - 90 days
AFRICA
Kenya - 90 days visa issued upon arrival for US$50
Madagascar - 90 days visa issued upon arrival for MGA140,000
Morocco - 90 days
Seychelles – 1 month Visitor’s Permit issued upon arrival if holding return ticket, sufficient funds (minimum USD150 per day of stay, and proof of accommodation)
