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The Smarter Everyday project is owned and operated by CTE Solutions Inc.
Understanding Lean IT- Paul Snowdon BA, BASc, Master Black Belt
The webinar will begin in 5 minutes
The Smarter Everyday project is owned and operated by CTE Solutions Inc.
Understanding Lean IT- Paul Snowdon BA, BASc, Master Black Belt
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SnowdonConsultingwww.snowdonconsulting.ca
April 13, 2023
Your Presenter• Runs a boutique training, coaching and
consulting firm focused on leading and coaching organizations through change
• Core expertise in Coaching, Leadership, Strategy Deployment, Lean Six Sigma, Process Innovation, IT PMO
• Consulting in the IT Sector for past 7 years• Founder of the Certificate of Lean Six Sigma at
University of Toronto, School of Continuing Studies (now the 3rd largest certificate at UofT!)
• Has trained thousands of ‘belts’ covering every industry sector
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SnowdonConsultingwww.snowdonconsulting.ca
April 13, 2023
Three Critical Trends in IT
1. IT is a broker of services
2. Silos and sprawl are killing IT agility
3. The IT budget math isn’t working
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SnowdonConsultingwww.snowdonconsulting.ca
Setting the Stage … Some Questions
• Are you satisfied with the % of costs required to support on going operations?
• Are you satisfied with the length of time to deploy?• Are you satisfied with the amount of time your teams
spend on creating innovative solutions for your organization?
• Are you satisfied with your Change, Incident and Problem Management processes?
• Are your IT Infrastructure people and processes ready to be brokers of IT Services?
• Are you satisfied with IT Service Quality mind-set in your organization?
If the answer to any of these questions is No, Lean IT can help…
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SnowdonConsultingwww.snowdonconsulting.ca
April 13, 2023
The Big Question that Lean Answers
How can we reduce the time from when our customer says they want something, until they get it and pay for it?
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SnowdonConsultingwww.snowdonconsulting.ca
Focus of Lean IT
IT Service Delivery is enabled through People, Process and Technology
• Traditional focus in IT is on Technology
• Lean IT focuses heavily on People and Process.
• Service Delivery is improved by using both
People Process
Technology
IT professionals with Lean IT capability and deep Technology knowledge can dramatically improve the quality of IT Services
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SnowdonConsultingwww.snowdonconsulting.ca
Lean Thinking
• Based on the Toyota Production System, created by Taichi Ohno
• A principle driven, tool based philosophy that focuses on eliminating waste so that all activities/steps add value from the customer’s perspective.
• Popularized in North America and Europe by the book Lean Thinking
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SnowdonConsultingwww.snowdonconsulting.ca
Goal of a Lean Organization
Create the ability to: 1. Deliver the exact product /
service2. In the exact quantity 3. With the exact quality that the
customer needs 4. Exactly when they need it
Lean IT is the application of these principles to improve the efficiency, effectiveness and economics of IT Service Delivery.
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SnowdonConsultingwww.snowdonconsulting.ca
What Lean IT is Not• A replacement for proven engineering,
software design and related technical principles and practices• Bad code is still bad code• Poor engineering design is still poor engineering
design
• A substitute for leadership and people management activities• Leaders still need to lead, set vision and align
people/resources around important goals• Management activities still need to be focused on
efficient use of resources/people to achieve goals
• A substitute for a technology strategy and vision for the organization
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SnowdonConsultingwww.snowdonconsulting.ca
What does Lean IT really mean? Lean IT means:• Reduce Steps• Reduce Errors• Reduce Complexity• Increase IT Agility• Free Up the Capacity of IT to focus on Innovation
Which leads to:• Increased Ratio of Planned to Unplanned Work• Increased Mean Time Between Failure (MTBF)• Reduced Mean Time To Release (MTTR)• Reduced Mean Time To Resolve (MTTR)• Increased Availability• Increased % of Successful Changes• Increased Server to Sys Admin Ratio• Increased % Effort Deployed Early in Change-Release Cycle• Improved Ratio of Ongoing Support Costs to Innovation Costs • Improved employee engagement and productivity
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SnowdonConsultingwww.snowdonconsulting.ca
Lean Definitions
1. Value Added• Value is a product or service that the customer is
willing to pay for e.g.. Processing a loan, printing cheques etc.
2. Non Value Added• An activity that the customer would be unwilling
to pay for in isolation eg. Waiting times, checking work, correcting errors
3. Value Enabling or Business Value Added• An activity that is required to operate the
business but the customer is unwilling to pay for, eg., budget tracking, internal controls.
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SnowdonConsultingwww.snowdonconsulting.ca
• Transport• Inventory• Motion• Waiting• Over-production• Over-processing • Defects/Inspection
People’s Talents
Defining Waste
Do you know TIM WOOD?
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SnowdonConsultingwww.snowdonconsulting.ca
You are looking at the improve the mean time to release. You have been told that it takes ‘way too long’.
You have measured the following processes and collected the following times:Requirements Gathering: 4 weeksDevelopment: 12 weeksConfiguration: 1 weekQA: 6 weeksRelease: 1 day
Scenario
What will you fix to make this process go faster?
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SnowdonConsultingwww.snowdonconsulting.ca
Defining Value and Waste
Time
Value Added Work Non-Value Added Work
Time
Would you believe …Typical non-value to value-added ratio is of the order of 99:1
You need to consider the entire value stream
After
Before
ReleaseQAConfigDevReq’s
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SnowdonConsultingwww.snowdonconsulting.ca
IMHO …. Critical ITIL Processes That Drive Continual Service Improvements
Change Management
•Purpose: Ensure that changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented in a controlled mannerInciden
t Manage
ment
•Purpose: Restore normal service as quickly as possible, and to minimize the adverse impact on business operations
Problem
Management
•Purpose: to prevent problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented
What is the impact of Waste (TIMWOOD) on these ITIL Processes?
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SnowdonConsultingwww.snowdonconsulting.ca
April 13, 2023
So what are all these belts that I keep hearing about?
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SnowdonConsultingwww.snowdonconsulting.ca
Lean Projects – Typical Roles
Senior Executive Team
ProjectSponsor
ProjectSponsor
ProjectSponsor
Black Belt
Green Belt
Green Belt
Yellow Belt
Team Member
Project Team One
Black Belt
Yellow Belt
Yellow Belt
Team Member
Team Member
Project Team Two Project Team Three
Green Belt
Yellow Belt
Team Member
Team Member
Team Member
Master BlackBelt or
Black Belt
Business Unit Champion
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SnowdonConsultingwww.snowdonconsulting.ca
Overview of Lean Certifications – The ‘Belts’Project Role Part Time
Project Role
Full TimeProject
Role
Training Goal of Certification
White Belt ✓ ½ day • Awareness of Basic Lean Principles
Yellow Belt ✓ 2-3 days• Understanding of Core Lean Principles
and Practices• Participate in Lean Projects
Green Belt ✓ 5-10 days
• Understanding of Core Lean Principles and Practices
• Lead Kaizens and Small/Medium Lean Projects
Black Belt ✓ 10-20 days
• Deep Understanding of Lean and Continuous Improvement Principles and Practices
• Lead Large Lean Projects• Train and Coach GB, YB, WB
Master Black Belt / Sensei
✓ 20+ days
• Mastery of Lean and Continuous Improvement Principles and Practices
• Lead Enterprise-wide Lean Initiatives• Train and Coach BB, Executives
Champion ✓ 1-2 days• Select and Champion Lean Projects• Implement Lean Management
Principles
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SnowdonConsultingwww.snowdonconsulting.ca
April 13, 2023
Lean IT Training at CTE Solutions
• 3 day Yellow Belt Lean IT course in Toronto (Nov 3-5, 2014)
• Cost = $2,095/student • Instructor led training, hands-on,
experiential learning• Course covers core Lean IT skills and
tools• Yellow Belt Certification
• Complete training AND • Complete a 30 question, multiple choice
exam, with a score of 50% or higher• Exam is completed in class (1 hr duration)
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SnowdonConsultingwww.snowdonconsulting.ca
April 13, 2023
Q & Eh…
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SnowdonConsultingwww.snowdonconsulting.ca
Thank you for your time!
SnowdonConsultingPaul Snowdon BA, BASc, Master Black Belt
Training with impactTECHNICAL MANAGEMENT BUSINESS
MicrosoftVMwareCloud ComputingIT and Cyber SecurityCompTIAJava Programming-LanguagesNovell & UNIX
TOGAFEnterprise ArchitectureITILCOBiTAgile and ScrumBusiness AnalysisProject Management
Change ManagementCommunication SkillsLeadership SkillsNegotiation SkillsProblem Solving SkillsFacilitation Skillsand many more…
SnowdonConsulting
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