Uni qm FullScan

european universities quality management tools for lifelong learning

FULLSCANMatrix for self assesment WITH FACTS

Facts based MATRIX


PDCA and the UNIQ tools

A step by step approach to excellence

UNI-QM International Conference – SEFI European Forum Continuing Engineering EducationOctober 2009, Aarhus (Denmark)

Tools inside the PDCA, tools to initiate JOURNEY

Tools for

CHECK

Tools for

LEARN/ACT

Tools for PLAN

Tools for DO


Tools for

CHECK

Tools for

LEARN/ACT

Tools for PLAN

Tools for DO

+400 // + 500

+ 200 // + 300

Fact based Matrix

Matrix for SE

Quick Scan

6 Sigma

Benchmarking

LLL QM Model

Process & Indicators

Case Studies / Best practices

Networking

Seminars

International Conference

Boston Consulting G

SWOT

FACTS

OPINIONS


Tools for

CHECK

Tools for

LEARN/ACT

Tools for PLAN

Tools for DO

+400 // + 500

+ 200 // + 300

Fact based Matrix

Matrix for SE

Quick Scan

6 Sigma

Benchmarking

LLL QM Model



Networking

Seminars


Boston Consulting G

SWOT

Matrix for self assesment

Self-assessment model for CEE

Matrix for Self-assessment

Level 5Level 4Level 3Level 2Level 1

Definition customized

for continuing

engineering education

Criteria name

Subcriteria

Description of the subcriteria

adapted to continuing education

User scoring Scoring bar


for continuing



for continuing



for continuing



for continuing


Date

User scoring Scoring barDate



ENABLERS


Criteria 1: Leadership

1 “Excellent leaders develop and facilitate the achievement of the mission and vission. They develop organizational values and systems required for sustainable success and implement these via their actions and behaviours”

Development of vision and missiona Continuous improvement of

management systemsb

Leadership and external relationsc Leadership and motivationd

Criteria 2: Strategy

2 “The centre implements its mission and vision by having a stakeolder focused strategy that takes accout of the market and sector in which it operates. Policies, plans, objectiges and processes are developed and deployes to deliver the strategy”

Mission, vision, values and strategic planninga Development of vision and

missionb

Development of the strategic planc

Implementation of policies and strategy and updating

the strategic pland

Criteria 3: People

3 “Excellent organisations manage, develop and release the full potential of the staff at all levels. They promote fairness, equality, invovlement and eompowerment of the staff. They car for motivating the staff”

Human resource managementa Competence development

of the staffb

Staff commitment and involvementc Internal communicationsd

Criteria 4: Partnerships and resources

4 “Excellent centres plan and manage external partnerships, suppliers and internal resources in order to support policy, strategy and the effective operation of the centre. They balance the current and future needs of the centre”

External partnership managementa Economic and financial

managementb

Technology managementc Information and knowledge managementd

Criteria 5: Processes

5 “Excellent organizations design, manage and improve processes in order to fully satisfy and generate gincreasing value for customers, staff and other stakeholders”

Demand analysisa Programme design and deliveryb

Analysis of the competitionc Communication and marketingd

Infrastructure and logisticse Administrative and financial managementf

Quality controlg Certificationh

E.Learning Production andDeliveryi Conferences Supportj


RESULTS


UNI-QM International Conference – SEFI European Forum Continuing Engineering EducationOctober 2009, Aarhus (Denmark)

Criteria 6: Customer oriented results

6 “Excellent centres measure their results in achieving the customer (student, students’ employer, industry sector) satisfaction”

Programme content and programme creationa Programme deliveryb

Student servicesc Learning facilitiesd

Logistical support for programmese Customer servicef

Criteria 7: Staff oriented results

7 “The centre measures in a systematic way results and measures the satisfacion of the staff that achieve these results”

Staff satisfaciona Quality of staffb

Criteria 8: Society oriented results

8 “The centre has defined its social role and responsibilities among CE providers in society. It answers to the question what the centre is achieving in satisfyining the needs and the expectations of the local, regional, national and international community”

Imagea Social responsibilityb

Impactc Sustainabilityd

Criteria 9: Key performance results

9 “The centre is achieving good outcomes in relation to its mandate and specified objectives and in satisfyining the needs and expectations of everyone with a financial interest or other stakeholders”

Financiala Academicb

Qualityc


Matrix for self assesment WITH FACTS

Facts based MATRIX


Tools for

CHECK

Tools for

LEARN/ACT

Tools for PLAN

Tools for DO

+400 // + 500

+ 200 // + 300

Fact based Matrix

Matrix for SE

Quick Scan

6 Sigma

Benchmarking

LLL QM Model



Networking

Seminars


Boston Consulting G

SWOT

Full Scan Matrix: matrix for external evaluation

Matrix for self assesment


Matrix for Self-assessment with FACTS

Level 5Level 4Level 3Level 2Level 1


for continuing


Criteria name

Subcriteria

Description of the subcriteria

adapted to continuing education

User scoring Scoring bar


for continuing



for continuing



for continuing



for continuing


Date



Facts description


www.uniqm.net [email protected]