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In this presentation, Paul Ballew, D&B's Chief Data and Analytics Officer, explains the three levels of insight needed to gain an informed perspective for smarter decisions involving big data.
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This presentation is Confidential and Proprietary. The information is intended only for D&B customers pursuant to their D&B Master Agreement and for D&B associates or other invited participants. Dun & Bradstreet 2013.
Unlocking the Value of Big Datain 2014
Paul Ballew
Chief Data & Analytics Officer
February 27, 2014
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“Computing power will double about every two years”
1965 1970 1975 1980 1985 1990 1995 2000 2005 2010 2015
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1960 1970 1980 1990 2000 2010
Private fixed investment – IT equipment & software has become an increasingly important component
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30 years ago we were in search of the basic tools
• Lack of transactional data – surveys, surveys and more surveys
• Latency issues
• Storage and computing power – remember the days of megabytes or sharing a PC with other team members
• Analytic methods – descriptive at best
• … fragmented views of the truth that lacked foresight in most cases
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30 years later these issues have been solved for (and now replaced with others)
• Transactional data on steroids
• Storage and processing power – our head is now in the clouds
• Analytic capabilities that allows us to filter, determine casualty and be prescriptive and proscriptive
• …. However we are still struggling to get to a complete view, determine causality and have the ability to possess foresight
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The challenging news is that accomplishing our primary mission is still difficult – and the current environment is forcing us to up our game
GROWING GLOBALIZATION: Information is massively connected, created and consumed everywhere
BIG DATA DEMANDS BIG INSIGHT: Companies must sift through huge quantities of
data to arrive at actionable insight
DISRUPTIVE TECHNOLOGICAL CHANGE:Businesses must embrace new but quickly adopted
social, mobile, local and cloud technologies
PROLONGED ECONOMIC UNCERTAINTY: Continued uncertain financial outlook is forcing
businesses to do more with less
Dilbert may not need actionable insights…relying on other factors
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But our real customers continue to ask more difficult questions and expect innovation to outpace their need
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2.5 exabytes of data created everyday – almost
2 zeta bytes/year = 200 billion high definition movies
75% of digital information come from individuals
Data is growing by a minimum of 50%/year
Every hour enough information is
consumed to fill 7 million DVDs2.7 billion “likes” &
30 billion pieces of content are posted on Facebook daily
More data crosses the internet every second than the amount that was
stored on the net 20 years ago
90% of the world’s data was created in
the last 2 years
250 billion emails are sent
everyday
The solution - Big Data? Absolutely, but what we really need is Big Insight
Big Data85% of this data is unstructured
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Data Data Data DATA!It’s not just about DATA!
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Math Math Math MATH!It’s not just about MATH!
It’s about making better business
decisions
Where to invest?
How do to optimize sales &
marketing investments?
How to target better?
How to minimize my risk?
How to manage world class
supply chain?
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Put simply, there are three levels of insight required along your journey to informed perspective
I See You
Global DataCompleteness
I Know You
Multi-LingualIdentityResolution
I Can PredictYour Behavior
PredictiveAnalytics
Transparent Relationships Insight for Decisions
“I need integration of assets and transactional data.”
“I need foundationalbusiness insight.”
“I need predictive insightson-demand.”
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So we have evolved our strategy with a focus on providing actionable insight
Complete Transparency in Business Relationship
Propritary Business Activity
Signals
3rd Party Business Activity Signals
Logistic – Shipping & Delivery
Spend & Purchasing
Transaction Data
Real EstateTransactions &
Ownership
Social Media
Innovating and expanding data collection will result in:
Linking together relationships between trading partners to see a complete supply chain
Identifying the “heartbeat” of a business, predicting its future health, and rapidly seeing changes
Deeper insight based on signal patterns to anticipate the future behavior of a business
Understanding the true size of a business in multiple dimensions, including social influence beyond its balance sheet
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And this evolution includes leveraging new data assets and predictive insights
FINANCIAL/TRANSACTIONAL
Spend DataTrade Data
Public RecordsShipment Data
Labor market Data
INTELLECTUALPatents
Goodwill, IntangiblesFuture Inventions
CONNECTIONSCorporate Linkage
PitCoBLogistics
Trade GroupsSupply Chain & Distribution PHYSICAL
INFRASTRUCTUREProperty
Real EstateEquipment
SOCIAL/INFLUENTIALTwitter
FacebookFliptop/Leadspace
Aggregators
CORPORATE RESPONSIBILITY
GreenEthical
Recognition / AwardsCharity / Social Responsibility
Political
Our new data innovations are radically enhancing our predictive power
TraditionalSize Attributes
Number of Employees
Sales Revenue
NewData Sources
ProprietaryData Signals
Untraditional Size ‘Proxies’ Enhancing
Analytic Capabilities
&
Closing Foundational Data Gaps
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012345678910Marketing Composite Score
Total Loss Viability
Physical
Delinquency
Influential
Financial
MCSIllustration
SIZE
RISK
3 SIZE Measurementstrending over time
+
3 RISK Measurements
=
1 POWERFUL Score
New strategies exist for risk-reward tradeoffs with a multi-dimensional marketing score
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And new analytic capabilities the multi-dimensional Viability rating delivers a highly insightful and reliable assessment of a company’s future viability
PREDICTIVE DESCRIPTIVE
Identifying unique drivers, root causes, and sensitivities that lead to specific types of outcomes is also critical
Big disparate sources of data…
…compiled, analyzed, and correlated with other
signals/events over time…
…create insights that anticipate changes in…
Risk
Marketing
Other Adjacencies
…predictors, triggers, activities
Trending Measuring Counting events Counting sources Noting Order Other
Material Changes
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By leveraging signals, you have the ability to predict the likelihood a material change in a company’s profile will occur in the next year
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Advanced Analytics
Activity Signals
Behavioral Trends
Event Frequencies
Changes in Traditional Data Sources
AnticipatoryAnalytics
RiskProfileChange
OpportunityProfileChange
Advanced analytics can identify businesses that are poised for growth, and anticipate customers’ progression across the business lifecycle
Businesses can be thought to have stages of ‘size’,
like caterpillars growing into butterflies
Starting up
Going Public
Growing Physicallyand Financially
Going Global
Foresight into future needs enablesyou to take the best action at the best time
EggCaterpillar
Molting Larva
Pupa
Emerging Adult
Adult
Engage HereHigh probability of
growth in near future
Act NowIndication a major business
transition lies ahead
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Foundational The full commercial opportunityD&B Full Universe, Identify Resolution, Linkage
Firmographic Prospects that ‘look’ like best customersSIC, Employee, Multiple-Dimensional Size, Geo, Predictive Insight (Proxies)
Strategic And have right risk-reward balance Marketing Composite Score
Strategic And have greatest estimated spend potential Custom Expenditure Model
Strategic And have greatest potential for future growth Material Change
Strategic And are most likely to engage you Custom Response Model
AdvancedAnd most likely to engage via specific channel, at specific time, with specific offer
Customer Management Actions - Lead Management Actions
10M
5M
1M
400K
90K
60K
50K
I see you & know
you I can predict your future behavior
But in order to be successful we must systematically tackle the needs of our customers
The winning hand is to incorporate science into workflows in a systematic way….
Virtuous Cycle
Teach & Learn
Inform
Focus on Creating an Informed Perspective for Customers
Develop foundational knowledge
Integrate assets including Transactional Data
Establish completeand intimate knowledge of customers and prospects
Transform insightsinto action
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So we have developed a roadmap focused on a systematic approach to providing customers the insight they need
Provide Complete Transparency on Business Relationship:
• Globally consistent data
• Complete and actionable view
Provide Foresight To Execute Proactive Actions
• Advanced analytics
• Consultative support
30 years into my journey the speed of technological change is still hard to comprehend
In 1995 there were 16 million internet users daily
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In 2013 there are 2.5 billion internet users daily – enabled by 1.5 billion smart phones (introduced in 2005!)
Or predict what is next….
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I See You
BASIC INFORMATION
DECISION SUPPORT
ROBUST / PREDICTIVE
I Know You
I Can Predict Your Future Behavior, and Take Action
As information matures, the ability to use it to drive different business activity evolves
The real goal is to have a complete, intimate, consistent and actionable view of customers and prospects
Data sensing at the “Event Horizon”
We must embrace information that is rich, varied, and full of opportunity and shift our focus from “hunting and gathering” to new opportunities beyond just “Big Data”
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The
informed.
future belongs to
Follow the conversation at: @dnbUS@PaulBDnB
Visit us at: www.dnb.com
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