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JAVIER GUILLERMO Principal Architect • SDN, MANO-NFV & OSS Leader Solution Sales • SI • Group & Program Manager

208 LANDRY CT IRVING, TEXAS, 75063, USA

(+1)469-289-7753 javier.guillermo@icloud.com

www.linkedin.com/in/javierguillermo SUMMARY Innovative senior (18+ years) Principal Architect and Project Leader/Manager, experienced in building and supervising successful international cross-functional teams. Expert in OSS/BSS, system integration/Orchestration, SDN, MANO-NFV, cloud computing, solution sales, business development and architecture. Proven project and program manager capable of shepherding an idea from inception and product development through to delivery. Information technology professional with demonstrated ability to develop tools for both consumer and industry clients. Recognized for out-of-the-box strategies that get projects done within budget, deadline and scope. Creative thinker and clear communicator able to inspire diverse team members into performing cohesively and beyond expectations.

EXPERIENCE Fujitsu, Richardson TX • 2015-Present Principal Solution Architect/Planner (SDN, OSS and NFV-MANO) Leveraged 18+ years in proactive IT support, global team leadership, project oversight, pre-sales and software solution development to design, develop, test, deploy and sell SDN and NFV-MANO multi-layer L0-L3 solutions.

Responsible for developing new network automation solutions, professional services development (assessment, IAAS, NAAS, service chain, orchestration, etc..), Business Cases, RFI/RFP responses and Proofs of Concept (PoCs) to validate those solutions.

Planner Lead, responsible for Defining and validating SDN, NFV-MANO, policy definitions and automation Solutions within AT&T for Domain 2.0 initiative and integration within ECOMP (Enhanced Control, Orchestration, Management and Policy) and AIC (AT&T Integrated Cloud) platforms.

Positioning multi-layer Dynamic Converged Optical-Transport (OTN/WDM) and Packet (L0-L3) SDN solutions (ONOS, Open daylight, and Ryu based); system integration (SI) with other vendor platforms.

SDN/NFV evangelist for CENGN (Center of Excellence for Next Generation Networks), responsible for introducing cutting edge SDN and NFV applications, solutions and services, as well as building partnerships with NGN leaders like CENX, Telus, Juniper, Inocybe, etc.

Juniper Networks, Dallas TX • 2011-2015 Sr. Solutions Architect (SDN-NFV and OSS/BSS-Orchestration) Championed OSS professional services in NAM, including Implementation, lab set up and configurations. Used HR skills to mentor and train contractors in best practices. Authored technical documentation needed for projects.

Spearheaded design and architecture of the Network Management System for AT&Ts NG-CDN Technical lead of the AT&T Small-Cell System integration and Orchestration with Netcool and Vizgems Created Project plan, Requirements gathering, Designs, Testing/QA, enhancement requests, technical

assessments and Method of Procedure configuration templates Hands on Implementation, lab set up, automation, management, maintenance, e2e testing/ QA of the

NMS and SDN solution (Contrail-OpenStack), plus configuration and overseeing of external contractors OSS-NMS & SDN-NFV Prof. Services Pre-Sales & service definition whitepaper and presentation RFQs, RFIs,

SOWs, LOEs, solution architecture and budgeting for Juniper Customers Worldwide (PT-XL Indonesia, Telefónica Brazil, AT&T, Grameenphone, etc.)

Nokia Solutions and Networks (formerly known as Nokia Siemens), Dallas TX • 2007-2011 OSS/NMS Technical Manager/Services Program Manager Leaded North America NMS Professional Services Software service sales. Authored business proposals, and reports, lead high impact presentations, perform in-depth sales analysis and develop the sales pipeline. Led high value negotiations of new software care contracts, created RFIs/RFQs, Project Plans, MOPs. Marketed preventive/special Valued Added Services for NAM customers (AT&T, T-Mobile, Stelera) including performance assessments, health checks, splits and merges in conjunction with care and ticket analysis.

Rocketed a 30% VAS service sales increase for 2009 (to $1M+). Championed and led BSO care and tickets performance and care quality analysis, defining procedures,

plans and KPIs that helped increase customer satisfaction rating and contract fulfillment rate by 10% in NAM Managed technical support escalations between NAM customers, account teams and Business Solutions

(BSO) product lines; oversaw coordinated, timely and efficient team response to OSS/BSS technical issues Created Remote Technical Support Routines, automation procedures, MOPS (Methods of Procedure) and

Best Practices to deploy NMS Systems and parameter changes in a multivendor environment.

EDUCATION

• M.B.A. Summa Cum Laude, Regis University. Denver, CO. 2008

• MSc. in Systems Engineering from Univ. Alcalá de Henares. Madrid, Spain, 2000

SKILLS SET

Professional Certifications:

• Project Management Professional (License 1414335)

Juniper Networks Certified Associate (JNCIA)

• Cisco Certified Network Associate (CCNA)

• Certified Systems Engineer (MCSE) • Certified Systems Administrator Windows (MCSA)

• Oracle: Oracle Certified Professional (OCP) • Oracle Certified Associate (OCA)

• CompTIA: CompTIA Linux+ • CompTIA Security +

• Nokia Netact Certified (v4.1/4.2)

• NSN Netact System Administrator (ver. 5.1/5.2)

• Hewlett-Packard: HP-UX Certified System Eng.

• VMWare CA Data Center Virtualization

Telecom Management • Project/Program

Management. • Architecture Design • Technical Care Services • System Integration • Team/Group Management • Creative thinker • Analytical problem solver

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Nokia, Dallas TX R&D Senior Systems Engineer • 2004-2007 Served as Technical Lead and Project Manager for GSM-UMTS/3G merge/split projects in LAM and NAM. Performed Test bed management and software-testing of pre-commercial OBS releases for NAM clients. Provided Tier III technical support for all NMS/OBS products to global Nokia Networks customers. Mentored and supervised Junior Engineers. Led Cisco and NSM training.

Commissioned OSS/NMS Systems for TIM Italy in less than 90 days Established and coordinated a single escalation point for OBS problems in NAM and LAM regions Delivered Latin American customers remote and on-site support plus implementation, upgrade and

assessment services at Conecel (Ecuador), CTI (Argentina), Comcel (Colombia), Oi (Brazil) and Digitel (Venezuela). Recognized by customers and managers for outstanding quality of technical support

Nokia, Dallas TX • 2002-2004 Technical Assistance Center (TAC) Specialist/Queue Manager Promoted to Nokia’s Americas TAC queue manager, working with Latin American customers by providing remote and on-site support plus VAS (Valued Added Services) and special services at Conecel (Ecuador), CTI (Argentina), Comcel (Colombia), TIM (Italy) and Digitel (Venezuela). Supervised and mentored cross-functional teams that provided Tier II technical support for OSS-BSS products. Served as a Key User/Admin for Customer Relationship Management software (CRM) Electra (Siebel) and SAP solutions (Remedy) used to provide Electronic Customer Care globally.

Earned high praise and recognition by both customers and managers for outstanding quality of technical support. Co-implemented the ECC ticket distribution systems as well as documentation, handover, emergency and

escalation procedures, realizing a 15% decrease in response time during the first year. Supervised and mentored cross-functional teams that provided Tier II technical support for OBS products.

Served as a Key User/Administrator for Customer Relationship Management software (CRM) Electra (Siebel) and IT service management BMC software SAP solutions (Remedy) used to provide Electronic Customer Care on a global scale. Assisted and provided technical support for NMS/BSS Trials, Commercial Networks and “First Office

Application” FOA Sites.

Nokia Spain and Israel, Madrid, Spain and Tel Aviv, Israel • 2000-2002 Network Management Systems engineer and Team Leader Performed expert commissioning and installation of Nokia OSS products in Spain and South Europe. Provided effective and efficient tech support to a diverse, international client base. Traveled on site to provide general support as well as helpdesk (Tier 1), and emergency services for the GSM operators Orange, Telefónica Móviles and the Tetra-Tradia.

Recognized for ranking as the highest in customer satisfaction rating (EMEA). Resolved emergency tickets and escalations < 4 hours. Gained “hands on” team leadership skills, overseeing the OBS Team that successfully provided

commissioned OSS systems for Cellcom and Orange in Israel

Schlumberger, Madrid, Spain • 1999–2000 Programmer/consultant Served as a consultant programmer for several Schlumberger customers (Repsol-YPF, Dinners Club, Campsa) designing and developing the ACD (Automatic call distributor) scripts and databases.

Promoted from Junior Programmer to Programmer in only 6 months Developed some of the scripts used in all national call centers at Repsol-YPF and Diners Club, using

Easyphone (ACD/IVR Software), Oracle PL/SQL and C/C++

Data General (later acquired by EMC Corporation), Madrid, Spain • 1998-1999 Sales/Pre-Sales Associate Maintained the pre-sales department lab, provided demos and technical presentations of Data General RAID (Redundant Array of Independent disks) Products (DG/UX, CLARiiON arrays, AViiON, etc.) to customers

REFERENCES

Several public references available on my LinkedIn page -> www.linkedin.com/in/javierguillermo More can be provided upon request

Networking, SDN, NFV-MANO • Cisco IOS • Junos • Wireless Networks

(2G/3G/LTE) • SDN (NorthStar, Open

Daylight, Ryu, Virtuora, Contrail)

• Systems Integration • Network Security • CGNAT • Data Analytics • NFV (vMX, vBGCF, Firefly,

vCPE, etc.) NMS/OSS/BSS • NMS/OSS/BSS Multi-

System integration • VAS/BSO/BSS • HLD/LLD, ATP/lab trials,

MOP, Conf. Templates • NMS/OSS Customization. • Proficiency in Netact,

@commander, Netcool, SAM 5620, SQM, charge@once, Connect, OpenNMS, Traffica, Junos Space, Openview, Nagios

Customer Care/CRM • Expert in Customer Care

(Tier 1-3, procedures, escalations, care management, etc…)

• Electra/Siebel • Remedy

Automation, DevOS and DBs • Ansible, Perl and Python • Shell scripting • SQL/Oracle

(OCP)/Sybase/Db2 • Data Parsing, XML. Data

Model Definition. • C/C++ • SOA • SCRUM • REST

Operating Systems • Linux/UNIX (HPUX, Solaris,

DG-UX, etc.) • Windows

Virtualization/Cloud Computing • VMware • OpenStack • CloudStack • Parallel Desktop

Languages • Fluent English • Fluent Spanish • Intermediate Italian