COUNTY OF ORANGE HEALTH CARE AGENCY

REGULATORY HEALTH SERVICES ANIMAL CARE SERVICES

Number: 400.34

SUBJECT: DUTIES OF THE SUPERVISING KENNEL ATTENDANT Page: 1 Date: 8/4/89

Approved: Jennifer Phillips, Director Revised: 8/20/08 I. PURPOSE

To outline and define the duties and responsibilities of the Supervising Kennel Attendant. II. POLICY The Supervising Kennel Attendant shall perform all duties specified in this document and work collaboratively with all OC Animal Care staff to ensure that a high standard of care is provided to all impounded animals and exceptional customer service is afforded to all visitors.

III. SCOPE

Applicable to all Supervising Kennel Attendants. IV. FORMS Due Out Report Euthanasia-Pre Report V. REFERENCES Not applicable. VI. DEFINITIONS Not applicable.

VII. PROCEDURE A. General Tasks:

1. Assist the Chief of Shelter Services with morning briefings and work assignments, when needed.

2. Print the Due Out Report and review each animal on the list to prepare for the committee rounds (walk through) to physically evaluate the temperament of each animal.

COUNTY OF ORANGE HEALTH CARE AGENCY

REGULATORY HEALTH SERVICES ANIMAL CARE SERVICES

Number: 400.34

SUBJECT: DUTIES OF THE SUPERVISING KENNEL ATTENDANT Page: 2 Date: 8/4/89

Approved: Jennifer Phillips, Director Revised: 8/20/08

3. After the completion of the walk through, cats determined unavailable for adoption shall be set for euthanasia the same day. Two copies of the Euthanasia-Pre Report shall be printed by 8:30 a.m.

a. One copy shall be given to the Kennel Attendant II assigned to Station III. b. One copy to be used by the Supervising Kennel Attendants for

processing. Morning processing shall begin at 9:00 a.m. and shall be complete no later then 9:45 a.m. 4. The Due Out Report shall be at zero by the end of the business day. 5. Confer with the Chief of Shelter Services regarding animals on the Due Out

Report. 6. Prepare evaluations for assigned Kennel Attendants. 7. Meet with assigned staff to provide coaching and feedback, ensuring to

address all training issues. 8. Assist Customer Services in resolving issues with the public. 9. Confer with the Customer Services Supervisor to resolve any issues concerning

special attention animals, staffing and procedural changes in the kennel area. 10. Notify the Chief of Shelter Services of any and all conflicts, problems or

maintenance issues. 11. Review and update the Policy and Procedures that pertain to Shelter Services on

a regular basis, or as required by policy change. 12. Conduct daily inspections of the facility reporting any faulty equipment or

safety issues. 13. Meet with the Chief of Shelter Services on a weekly basis, or as needed to

discuss any staffing issues. 14. Remain current on animal housing techniques and procedures and keep staff

informed.