Case Study: Kitsap County Streamlines &

Redesigns Single Family Housing Permit Process

Using Lean To Analyze Processes And Reshape Operations

By: Washington State Auditor’s Office

Summary By:

Goals Of Lean Redesign

• Make permit requirements more clear to applicants

• Redesign lobby

• Move offices

• Reshape operations

Single Family Housing Permit

• With the new goals achieved, Kitsap County cut the time to approve a new home permit from 26 days to 8 days

• No new staff or major new resources

• Analyzed and reshaped processes after an intense 5 day review

• Eliminated more than 50 steps from permit process

• 56% cut in the time to issue a permit

• 71% cut in the time to notify the applicant if more work is needed

End Result

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