Contribution through Volunteering – The Business ModelJemma Mindham, Area Manager, CSVjmindham@csv.org.ukDouglas McKelvie, Partner, Symmetric Partnership LLPdouglas.mckelvie@symmetricpartnership.co.uk

How to participate today

Jemma MindhamCSV

Policy-Personalisation, Choice and Control

“Our overall vision is about promoting people's wellbeing and independence and enabling them to be active citizens”

Glen Mason, Director of People, Communities and Local Government, DH 

“There is a strong emphasis in the Care Act on improving people's overall wellbeing, which shifts the emphasis from a remedial, 'deficit' based system, to one which seeks to take pre-emptive, preventive and supportive measures.”

Bridget Warr, CEO UK Home Care Association and TLAP Board Member

Contribution through Volunteering

● Asset based approach to improving community engagement, individual health and wellbeing, and commissioning

● Enables individuals with a range of support needs to contribute to their communities through volunteering with the support of trained mentors from the local community

● Enables them to be trained to increase their skills and enhance their ability to contribute

● Breaks down barriers and builds relationships through using community volunteers as support mentors

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Impact

● King’s Fund Volunteering in Health and Care (2013) - support provided by volunteers/mentors is of particular value to those who rely most heavily on services.

● CSV Reports On: Mental Health, Volunteering and Social Inclusion (2008):

more likely to have a positive outcome due to the informal nature of the relationship and the responsibility it gives the service user for their own recovery

encourages community and peer responsibility● Self-reported outcomes 12-13: 93% increased independence 65% more in control 600 disabled people supported to volunteer

Douglas McKelvieSymmetric Partnership

Process to date

● Reviewed models● Launched with sector leaders● Support from DH● Developed business model with Essex CC● Included in Strategic Partners Programme● 3 regional workshops and Webinar● 2nd year of Programme: promote further, extend to

children’s and young people’s services

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Applied to Volunteering - Essex

● Isolated Older People in Tendring, Essex – 100 per annum ● Local volunteer mentors - 35● 1 staff member for support● 5 year programme● 10 month maximum timed intervention● Option to re-enter model as a volunteer● Volunteers and Beneficiaries will drop out● Beneficiaries may naturally become isolated again following an

intervention● Assumptions made, but based on actual statistics on isolation from

Essex County Council

Results

● Reduction in number of isolated people:

from 700 to around 511 (759 without the scheme)

● After five years, � 426 people would have moved out of isolation into a ‘connected’ state (including those still with a volunteer)

Average cost of:● £1,012 per person who started the scheme● £1,887 per reduction of one person in the “isolated” community

Next Steps –further work on cost effectiveness, including savings and outcomes e.g. in context of existing tools, ASCOT, POET.

Our Learning – Health and Wellbeing

“Being a volunteer gives self esteem and confidence – a sense of purpose and makes me happy”

“I need to be included in decisions; it’s about what I want”

“Help to build my skills up so I know what I want to do and how to do it – I want to do things properly and well”

“My confidence has improved and my social skills …without CSV I would not have got anywhere and would be sat at home bored with nothing to do”

Our Learning – Impact and Outcomes

• Volunteering makes financial sense - DWP: Wellbeing and Civil Society (2013) - social and economic benefits of volunteering. Economic value of formal volunteering in the UK 1.3% to 1.6% of GDP – around £23 billion.

● Strong link with Care Act 2014 and new prevention duty this places on LA’s; community capacity; Better Care Fund and integration.

● Business Model to influence commissioning practise across health, care and beyond; provides a tool for engaging with and convincing commissioners of impact of social action and volunteering as a cost effective intervention.

Any questions?

Further information

●www.in-control.org.uk/contributionthroughvolunteering●www.in-control.org.uk/webinarschedule2014●www.in-control.org.uk/stayconnected●www.csv.org.uk/volunteering/supported