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Embracing and Executing Change
Charles R. (Chas) JordanM.P.A., P.W.E., F.M.P.
Assistant Public Works Director / Facilities Manager
City of Largo, Florida
Florida Public Works InstituteAPWA Florida Chapter
Socrates:
The secret of change is to focus all of your energy, not on fighting the OLD, but on building the NEW”
Why do we resist Change?
Fear of the unknown
Wants to do good, don't want to learn new
Mandates without explanation or concern (perception is perceived as negative)
Fear of irrelevance
Why does change occur? What happens?
To Progress To keep moving To help people Make jobs easier Because other things change, making
something change Example: Fuel Charge Increase
John P. KotterHarvard Business School
Press, 1996
Leading Change
Effective Change Leadership
Make it Urgent Set Leadership Develop a Vision and Strategy Communicate the Vision Empower Staff Generate Short-Term Wins Take Gains and Make More Make the Change - Culture
Effective steps to making a change:
Why is the change so important?Is there a dedicated group supporting the change?
What will be better/different when we get there?
Talk about it!Let others help and be involvedCelebrate easy winsCelebrate major milestonesEmbrace the new results
How to make it happenWe need to do this now because…Set the TeamPresent the FutureThis is where you work, this is the visionDo what is right CelebrateKeep up the momentumReward and recognize change agents
Get on the Bus! Have you ever seen someone...
On the busDriving the busWants to be on the bus, but can’t find the door
Appears to be on the bus, but putting sugar in the gas tank
Sits near the door of the bus for hasty exit
Slicing tires
Know anybody on the Short Bus? Doesn't know what they are doing or
why they are there Is just along for the ride Not aware of the buses around them all
moving in different directions Could get in a crash
Know anybody on the Wrong Bus? Victim of the popular thought Doesnt understand or know the vision Has a different agenda Needs to find a new School District?
What is a change that is happening in your
workplace that makes you feel angry and/or afraid.
What is a change that needs to happen in your
workplace.
How do you think you can make it happen
Implementing the Change Make a Plan
− Clearly state the change and the steps toward it
Have town halls or staff charettes to discuss the impacts and advantages
Support your staff & support the change− Allocate resources
Feedback and Communication
Meetings and Sit Downs Email Communications Talk one on one with employees Airing of grievances and brainstorms Document and Communicate Progress
− Send out emails at major milestones− Recognize folks for effective work− Communicate out your great work
Chinese Proverb...
Questions / Comments?