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This is the presentation I gave at Gardermoen Airport in Oslo in June 2014 to the mayors of the Oslo City region on the benefits of city and region branding and the important role that regional airports can play in brand development and promotion.
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The Benefits of City and Regional Destination BrandingAttracting People, Investment & Airlines
Cities and their regions are the engines of economic growth
By 2050 75%of the world’s population will live in cities
Why create brand strategies for cities and regions?
Why create brand strategies for cities and regions?
THEY NEED TO DIFFERENTIATE
THEMSELVES
Why create brand strategies for cities and regions?
THEY NEED TO DEVELOP A
RECOGNISEABLE IDENTITY
Why create brand strategies for cities and regions?
THEY ARE IN COMPETITION
Cities compete for…………….
Cities compete for investment……….
Cities compete for tourists and visitors
Cities compete to retain people and business
What is involved in City and Region Brand Strategy?
It’s not about logos and tag lines
It’s being strategic about being competitive
It’s about identifying your distinctive offers and experiences
It’s about identifying and leveraging your distinctive & authentic attributes,
assets and attractions
It’s being clear on your target audiences
You need to improve your ranking in Global City Indexes
Improve your ability to attract talent, business and institutions
Leverage your regional entrepreneurial capability
Leverage regional higher education and R&D
Leverage regional heritage and cultural assets
Create and maintain a quality living environment
Be clear on your competitive advantages and what to say about
them
Specify your assets and attributes for target market audiences
Attract and retain talent
Tell the story of who is part of your region’s brand community and why
Be crystal clear on your brand’s value propositions
Spell out how you will deliver on your brand’s value proposition
Be clear and consistent on your brand proposition messaging
Select relevant channels to target market audiences with brand messages
Why should Airports be involved?
Airports are a principal point of arrival
Airports offer the first experience of the City Region Brand
Airports can offer information and ideas on the city/region offer
Airports can showcase attractions of the City Brand
Airports can showcase and hold events
Airports can host and promote local products
Airports can host and promote local brands
Airports can host and promote local brands
Airports can host new business arrivals in temporary accommodation
Airports can host new business in permanent locations
To Summarise
Airport Contribution to City/region Brand Offer
• Jobs in airport operations• Location for inward investment and business expansion
• Jobs in locating business • Wage contribution to domestic economy• Promotion of brand offer and messaging• Promotion of local products and services• Provider of brand experiences• Carrier of brand to other places and markets
Case Study – Cork Region Ireland
Case Study – Cork Region Ireland
A Region of 500,000 people
Cork Region Brand Strategy
Primarily an economic development tool to
elevate the Cork Region domestically and
crucially internationally; especially to attract and
retain foreign direct investment (FDI), support
indigenous businesses and talented people.
Cork Region Brand Strategy
Cork Assets, Attributes and Attractions
City and Harbour
Cork Assets, Attributes and Attractions
Cork Wild Atlantic Coast
Cork Assets, Attributes and Attractions
Cork and Kerry Mountains
Cork Assets, Attributes and Attractions
Cork People and their Welcome
Cork Assets, Attributes and Attractions
Funding & Support for Business
Cork Assets, Attributes and Attractions
Location for successful FDI Companies
Cork Assets, Attributes and Attractions
Strong Food and Dairy Sector
Cork Assets, Attributes and Attractions
Cork Institute of Technology
Cork Assets, Attributes and Attractions
Cork Region Festivals
Cork Region – Brand Development• Formation of Stakeholders Group • Analysis of current stakeholders marketing and messaging• Social media assessment of current offer and experience• Identification of existing value propositions
– assets, attributes, attractions • Selection of target market audiences• Development of a Brand Proposition • Market testing of proposition
– Brand Descriptor (online) and questionnaire • Brand refinement• Brand briefing for stakeholders & community
– Brand Book (online)• Brand management and implementation
– New organisation
Cork Region – Brand Stakeholders
• City of Cork
• Cork County Council
• Port of Cork
• Cork Airport
• Cork Chamber of Commerce
• Fáilte Ireland (national tourism agency)
• University College Cork & Cork Institute of Technology
• South West Region
Cork Region – Marketing Audit
Initial Findings
• Region has a good story to tell• Story lacks focus and consistency• Many assets, attributes and attractions• No coordinated messaging & marketing• Lack of clarity on target markets• No agreement on core offer/proposition• No coordinated development of the offer• No brand strategy underpinning messaging
Cork Brand Essence“The right mix for your success”
A brand proposition of four value offers to target market audiences
Sector Theme The Driving Ideas
Economic An energetic place of global and local business networks
Education Innovative and applied learning, research and
development capability
Quality of Life A very liveable cosmopolitan place with a great quality of
life
Visitor Attractions A lively place to visit steeped in shared international and
Irish history and culture
Cork Region Brand Summary
Brand Strategy – Testing on target markets
Cork Brand Descriptor
www.corkregionbranddescriptor.com
To Recap – A city region destination strategy:
• Helps realise the vision for the place
• Identifies, describes and plans the offer
• Organises the delivery of the offer and desired experience
• Communicates the offer and experience to residents, consumers, businesses, investors and visitors
To Recap – To create a city brand strategy you need to…….
• Form a Brand Partnership of key stakeholders & the community
• Agree a vision for the region• Identify and leverage the 3 A’s/UVP’s– assets, attributes and attractions
• Define the experience being offered • Determine the market for the offer • Deliver the offer to the target markets• Market and communicate the offer• Manage and refresh the offer
City Region Brand Building
The Role of the Regional Airport
• Key Stakeholder in the brand process• Principal target market “welcomer”– Point of information on brand offer and experience
• Informs airlines about the brand process– Share forecasts of growth, investment, exports and visits
• Showcases local city region brands– Products and services made locally
• Embodies and exemplifies brand values– Welcoming and customer care– Introducer and brand ambassador
City Region Place Brand Strategy
Do’s and Don’ts
Brand Development• Form a Brand Partnership of key stakeholders• Be clear on your offer and experience• Define your brand proposition and proof points
• Define your target market audience• Create a shared vision for the future• Engage your community in the brand• Define the pathway to your desired future• Start on the journey• Regularly communicate progress
City Region Place Brand Strategy
Do’s and Don’tsStrategy Implementation
• Clarify the role of the Brand Partnership– It needs to work strategically as a team
• Create a Brand Implementation Team• Identify and collect resources for implementation• Create an “Experience Masterplan”
– Clarify proposals for improvement or extension– Clarify sources of resources for proposals– Schedule improvements and extensions– Agree a communications strategy– Monitor and evaluate impacts– Refresh the strategy
Commit for the long haul
Regional Place Brand Strategy
Do’s and Don’ts
Brand Communications
Get into the international rankings
Regional Place Brand Strategy
Do’s and Don’ts
Brand Communications• Prioritise target market audiences• Focus on their communication channels• Have focussed conversations on their needs, wants and aspirations
• Present solutions to their challenges• Use stakeholder networks to reach out• Support your Brand Ambassadors• Creatively engage the local media
City Region Place Brand Strategy
CommunicationDo’s and Don’ts
Avoid the temptation to tell everybody everywhere everything about your offer all of
the time
City Region Place Brand Strategy
Communication Do’s and Don’ts
Don’t assume your audiences are all alike
City Region Place Brand Strategy
Communication Do’s and Don’ts
Stay on a consistent message
City Region Place Brand Strategy
Communication Do’s and Don’ts
Don’t create a dissonant Tower of Babel
Thank You
Malcolm AllanManaging Director
Placematters LtdP: +44 1342 829 012
M: +44 7803 356 310
W: www.placematters.co
Twitter: @MalkyAllan
Blog:
www.malcolmallan-placebrander.blogspot.co.uk
Member UK Academy of Urbanism
Member US Placemaking Leadership Council