Sites: St. Paul’s Hospital | Holy Family Hospital | Mount Saint Joseph Hospital | Youville Residence | Marion Hospice |

St. Vincent’s: Brock Fahrni Pavilion, Langara, Honoria Conway – Heather

Community Dialyses Clinics: Sechelt | Richmond | Powell River | Squamish | North Shore | Vancouver

Rosa Hart, Carol Wilson, and Elvira Balakshin

March 9, 2012

Engaging the Patient’s Voice in Developing Patient Education Materials

• We do not have any affiliation (financial or otherwise)

with a commercial organization that may have a

direct or indirect connection to the content of our

presentation.

Print Health Education Materials Committee

Our purpose

• Patients, residents, and families

• Most current health care information

• Easy-to-understand format

• Ensure consistency

Our Scope

We assess materials for…

Quality

Clarity

Readability

Format

Cultural inclusiveness and appropriateness of

message, format, and images

Consistency with our mission, vision, and values

Seeing the need for a Patient Voice at the table

Clinicians from various professions and PHC sites

Plain language specialist

Graphic artist/ designer

Diversity/cultural competency consultant

Print shop coordinator

ESL educator

CommunicationsRisk ManagementPrivacy officer

Patient Voices Network Volunteers

Print HealthEducation Materials

Committee table

The Patient’s Voice

• What has it been like to sit at the table?

• Where does the patient voice add value?

• What do patients want or need?

• How do patient voices add to our process?

• What are some of the challenges to being the

patient voice?

• What are some of the challenges of including the

patient voice?

Questions?

Rosa Hart (rhart@providencehealth.bc.ca)Practice Consultant, Clinical Informatics

Professional Practice, Providence Health Care

Carol Wilson (cawilson@providencehealth.bc.ca)Project Coordinator & Plain Language Specialist

Professional Practice, Providence Health Care

Elvira BalakshinVolunteer

Patient Voices Network