ASKING PURPOSEFUL ROUNDING QUESTIONS

Agenda

1. Rounding Template Foundation• Variant Index• How Many Questions?• Which Questions?• MyRounding Question Funnel

2. Example Questions

Presenters

Michael NiederhauserVP of Customer Experience

Katie AnthonyMarketing Coordinator (Host)

Bonnie IsermanSenior Customer Experience Account Manager

Cassie Von MindenCustomer Experience Lead

1.Rounding Template Foundation

Variant Index

• Occurs after implementing a formal rounding process or new questions

• May see dip in scores or increase in reported issues

• This is normal!• Exposing Variants in process• Creating a real baseline

How Many Questions?

No More Than 5!**** Does not include Observations or Checklists

5 Questions

Increases Adoption

Actionable Data

Leaves Space for Conversation

6+ QuestionsAdds Time

Adds Complexity

Reduces Adoption

Burdens Roundee

Which Questions?

2-2-1• Define goals for each• Question types• Refine your questions

MyRounding Question Filter

2.Example Questions

Observable?

Question to ImproveIs the white board up to date?

Has your room been kept clean?

Does anything present a fall risk?

Effective OBSERVATIONDoes the white board appear up to date?

Does the room appear clean and picked up?

Can you see any fall risk threats?

Can we answer the question without asking the roundee?

Qualified?

Question to ImproveDid we maintain a sterilized environment when inserting your catheter?

Effective QuestionDo you have any questions about your catheter?

(and do observations around the current catheter status and/or audit when inserting)

Is the question too technical? Is it unreasonable for the roundee to answer?

Tattle?

Question to ImproveOne of our goals is to not use technical jargon. Has [RN NAME] talked to you using plain language?

Effective QuestionOur goal is that you understand what our staff is communicating with you. Is there anything that you did not understand or would like me to go over with you again?

Are we asking the roundee to manage the team?

Know?

Question to ImproveWhat are the names of your medications?

Effective QuestionTell me about your medications.

Will the roundee feel foolish if they don’t know the answer?

Goal?

Question to Improve• Communication with Nurses• Communication with Doctors• Staff Responsiveness• Pain Management• Communication about Medicine• Discharge Information• Cleanliness & Quietness of

Hospital Environment• Overall Rating of Hospital

Effective QuestionGoal: Care Transitions

Question: Tell me about your care when you go home.

Is this question outside of our current goal scope?

What’s Next?

Effective Questions Worksheet

Thank you.

• Additional questions? Email us at info@myrounding.com• Want to watch the recording? A link will be emailed to you,

or check: myrounding.com/blog