BlissCONNECT User Guide

BlissCONNECT 7.0

CONNECT

Phone: 781-209-8666 | Fax: 866-642-6092 | E-mail: [email protected]

Release date May 1, 2015

Programs, Capability, User Types and Operational Features

HOME HEALTH AGENCY MANAGEMENT PLATFORM

CONNECT

Choosing a Home Health Care software vendor may be one of the most critical

decisions you make for your agency.

You need a system that lets you focus on building your business, while it seamlessly

assists you in managing the day-to-day rigors of operating an agency- be it a Home

startup agency or a multi-location, multi-branch operation. You may be a traditional

Medicare-certified agency or running a combination of Private Duty Home Care,

Geriatric Managers and even taking at-risk contracts.

Feel the ease and difference with the BlissCONNECT platform.

It’s tailored to meet your entire operational needs- from referral management to

billing. It’s fully-loaded, yet exceedingly simple and scalable. It requires minimum

investment yet has a proven track record of increasing the revenue.

Manage the entire agency through one paperless platform: documentation,

scheduling, billing, referral management – namely your entire operational needs

Orchestrate Skilled Nursing, Private Duty, and Geriatric Management Care with

a single software platform

Build user-defined managerial, clinical and financial workflows with intuitive

Apps, with notifications and quick task icons

Empower patients and their families through the Care Continuum

Design your agency’s branding and build a care delivery ecosystem around the

community and referral networks

Collaborate with a software vendor who previously owned a home care

company and whose priority is to make your agency successful

Enclosed is a list of features, user bases, and agency systems you can manage with

BlissCONNECT. We can customize BlissCONNECT to your agency’s needs. We believe

that by understanding and meeting your needs we would form a successful and long-

lasting collaboration. We are working hard to deliver this solution. We are looking

forward to home health care agencies that would like to partner with us in this

innovative process. Give us a call.

Let’s build a healthy future together.

The BlissCONNECT Team

2BlissCONNECT.com

BlissCONNECT.com

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CUSTOMIZABLE DASHBOARDS

CONFIDENTIAL 3

Customized To Your Agency’s Policy

and Procedures

Modules Around the job functions of

your agency staff

Simplest “One Click” Implementation

Widget and button based design

Build around your

brand and marketing

Productivity Tool

(Easy Access productivity Tools)

Customized responsive

Design (iPad)

Single Page Apps

Movable Widgets a. Quick Access Task

Active Message – Keep your

pulse on agency active feed

b.

Easy Implementation

Minimal Training

Effective Deployment

Quick Return on Investment

Desktop

iPhone

Microsoft Tablet

Samsung Tablet

iPadLaptop

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WORKS ON VIRTUALLY ANY DEVICES

CONFIDENTIAL 4

Samsung Mobile

Microsoft Mobile

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BUSINESS VENDORSSupport Services

and Businesses to assist

in Care Giving

PHYSICIANS AND CARE MANAGERS

Primary Care Physician,

Care Coordinators,

Geriatric Care

Managers

VOLUNTEERSCommunity

Organizations

PROFESSIONAL CAREGIVERS

Clinical and Non-Clinical,

Full Time and Per Diem

Employee, Independent

Contractors

PATIENTS AND FAMILIESCustomers/ Clients of

Home Health Agencies

and Patient Family

Members

MANAGING YOUR AGENCY’S USER BASE

UNDER ONE PLATFORM

ADMINISTRATOROwner, Director of Nursing, Human Resource Manager, Scheduler, Quality,

Billing, Office Management.

5BlissCONNECT.com CONFIDENTIAL

API Service Link• API Link to Physician Look-up, Home Health

Care Agencies, Medical Supplies, NPI #’s

Administrator Blog/ Blog• Your source of updated policy, procedures

and even your own marketing blogs

Care Management • Patient Population Management

• One view of your entire patient population

and referrals

Care Coordination • Clinical Care Conference, FAX List, PCP Visit

Activities , Lab Works

Care “Web” Store• Online Medical Supplies, Equipments and

management system

Care Monitoring System• Reminder System for Shifts, Medications,

Personal Events, Appointments

E-MAIL System• Secure Emails and communication system

E-FAX System• E-FAX and order tracking system

Notifications • Daily Activity Email, alert and notes

Inventory Management System • Request, Withdraw and Manage Inventory

Supplies

Remote Help Desk • Customer Service Help Desk - Coming Soon

Active Comments• Real Time activity tool of patients in your

care

Social Media• Twitter, Facebook, YouTube fully integrated

with your favorite social sites

Report Issue• Report any technical or other issues to your

Support Team

Today’s Activity Summary• To-Do Task List for each user type

Toolbox • Global database of ICD Codes, Physician,

Organizations, Medical Supplies, NPI #’s

Training/ Care Videos• New and Favorite Videos, Video History and

Recommendations

• Keep track of CEVS

BlissCONNECT.com

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PRODUCTIVITY & INFORMATION TOOLS

CONFIDENTIAL 6

Video Conference• Face-to-Face Tele-conferencing with

clinicians and other caregivers

Inventory/ Supplies• Add Inventory Categories and

Sub-Categories to organize your medical

supplies, equipment & inventory

Bliss Me Categories• Organize all of your agency's support,

complaints etc in categories

Inventory/ Supplies• Add Inventory Categories and

Sub-Categories

Branches & Locations• Add & Manage Chapters (and their

branches), Services, Insurances,

Geographical Location and Officers/ team

leaders

Website Settings• Upload agency logo, select layout, color

scheme, set up agency-wide email and fax

systems, choose widgets and functions

GL Codes• General ledger accounts fit in with

accounting system

Types of Episodes• Delivery, Monitoring, Care Coordination,

Care Education

Positions and Skills of Caregivers• Caregivers’ Positions, Skills and

Authorizations

User Registration & On Boarding • User Registration Status and Description

Folders & Directory Structures• Manage documents - Clinical,

Non-clinical, Organize in folder &

sub-folder

Registration Document• Add Registration and mandatory read &

sign fields for user types

Public Documents for Global Sharing• Dropbox for sharing key documents across

agency

Education Videos• Add Videos for Caregiver/ Patient Education

and Training

• Organize them in categories

BlissCONNECT.com

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PERSONALIZE AGENCY SOFTWARE

Activities & Visit Types• Caregiver, Positions and Activities and

connect to Clinical visit notes

Ancillary Forms• Add additional clinical forms to each visit

types

CONFIDENTIAL 7

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USER - ADMINISTRATOR

Care Marketing

Add

Referral

Manage

Referral

Referral

Management

BlissCONNECT

Blog

Blog

Administrator

Care Coordination and Communication

Pending

Assignment

Care Compliance

QA

Status

Feedback

Pending

Feedback

Monitoring

Submit

Feedback

Care Delivery Visit

Manage

Visit

Manage

Episodes

Approve

Timesheet

Care Community and Employee Pool Management

Search

Caregivers

User

Summary

Add

User

Caregiver

Network

BlissCONNECT.com CONFIDENTIAL 8

Care Store

Inventory

Request

Add

Inventory

Withdraw

Inventory

Care Finance Accounts Payable

Process

Adjusment

Process

Payments

Care Finance Accounts Receivable

Customer

Deposits

Security

Deposits

Process

Adjustment

Private Pay

Billing

Insurance

Billing

Care Education

Training

Video

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USER - ADMINISTRATOR


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USER - PATIENT & PRIMARY CAREGIVER

Care Community and Employee Pool Management

Search

Caregivers

Invite Friends

and Family

Members

View Care

Community

Broadcast Care

Community


Care Education

Training/Care

Video

Care Compliance

Feedback Meetings

Care Montoring

Today’s Activity

Summary

Active

Comment

My Reminders

Care Delivery Visit

Manage

Visits

Care Ledger

Clinical Profile Care Ledger Document

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USER - PATIENT & PRIMARY CAREGIVER

Care Finance

Payment Info Review

Invoices

Billing addressBilling Reates Payment History

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USER - PROFESSIONAL CAREGIVER


Care Community

Current

Cases

Invite Friends

Care Education

Training

Video

Education/Training

Video


Clinical Care

Conference

Fax

List

PCP Visit

Activites

Lab Works

Care Delivery Visit

Submit

Timesheet

Clinical Form

Status

Manage

Visits

Approve

Timesheet

Reschedule

Visit

SOC

Visit

Available

Timings

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House Keeping Activities

Skills, Hobbies

Interest

Documents License and

Certifications

Care Management System

Make Referral Patient

Population

Care Compliance

Your QA

Report

Review Feedback

Care Finance

View

Past Payments

Payment

Info

Payment

Summary

Pending

Payments

Care Montoring

Activity Reminders List

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Care Technology

Outsourcing

Computers

API Services

Care Store

Supplies

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USER - PHYSICIAN & CARE MANAGERS



Fax List PCP Visit

Activites

Lab Works

Care Community

Current

Cases

Care Delivery

Submit

Timesheet

Clinical Form

Status

Manage

Visits

Care Management System

Make Referral

Care Montoring

Activity Reminders List

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USER - BUSINESS VENDOR

Care Delivery

Manage

Visits


Care Community

Current

Cases

Invite Friends New Cases

Care Finance

View

Past Payments

Setup/Edit

Payment Info

Vendor

Information

Pending

Payments

House Keeping Activities

License and

Certifications

Documents

Hourly basis back-up plan.• We have created a script for AWS Instances,

which takes the complete hard drive’s

snapshot on an hourly basis for all the

clients’ running servers. In case anything

goes wrong, we can restore the latest

backup to the failure instance.

24/7 server monitoring guaranteeing 99.99% availability• We use Cloud Watch and Nagios Core for

monitoring resources and applications

deployed for your server. It provides us with

visibility into resource utilization,

operational performance, and overall

demand patterns—including metrics such

as CPU utilization, disk reads and writes,

and network traffic. If we see your hard disc

or CPU utilization is excessive, we can scale

up the server in real time immediately.

HIPAA complaint server with SSL and PCI scans performed every day.• Our network controllers scan each server

and monitor for compliance with SSL

(Secure Socket Layer) and PCI (Payment

Card Industry). In addition we follow

rigorous HIPAA compliance standards. This

means that the chances for your data

breach and unauthorized attacks are

minimized.

We use the LAMP stack for hosting the web application. • We use the LAMP Stack to host our web

application. LAMP is a combination of Linux

(powerful and secure operating system

Ubuntu 14.04), Apache (web application),

MySQL (database), PHP(scripting language)

which enables us to deliver a top-of-the-

line product.

Rapid development through robust Continuous Integration and Deployment.• We use Agile/ Scrum methodology to

enhance any new feature or additional

capability. Since each client’s needs are

unique we use version control and forking

techniques. Weekly reviews of the

Continuous Integration and Deployment

ensures a server that is completely ready for

you and is always updated while still staying

customized to your needs.

The state-of-art Cloud Server is scaled to your pace: shift from 1 user to a 100,000 users at the click of a button. • We use the Amazon EC2 service based on

cloud computing to host our webservers.

Amazon EC2 presents a true virtual

computing environment; it provides a

number of powerful features for building

scalable, failure resilient, enterprise-class

applications. This means you can start with

one location and a handful of patients and

expand that to multiple cross-state

locations with thousands of patients easily.

Clustering for real time• Clustering provides the highest service

availability. A clustered web server is a

technique used within web hosting to

distribute the load across multiple machines

or 'nodes'. The aim of this technique is to

remove single points of failure and increase

website availability and uptime. It is typical

that web clusters will utilize multiple

backend and frontend nodes.

Live data connections• The server is always updated with all the

important data points that you may need

like billing, ICD coding, PECOS data base,

NPI data base, acute care facility SNF, home

health agency, hospice, therapy practices

databases.

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SERVER UNIQUE TO YOUR NEEDS...

We build a server exclusively for you as per your need, with your brand

and specifications…with your clinical process flow and clinical forms


Release date May 1, 2015

Programs, capabilities, User Types and Operation instructions

www.BlissCONNECT.com

CONNECT

Healthcare

BlissCONNECT User Guide