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Report of Progress & Resultsof Partnerships
Schoolcraft Memorial HospitalInpatient – Overall Rating (9s/10s)
Apr 12 - Mar 13
Jul 12 - June 13
Oct 12 - Sept 13
Jan 13 - Dec 13
Nov 13 - Oct 14
US Avg MI Avg60
65
70
75
80
85
90
7276 76
8184
70 71
>90th Percentile - National
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Schoolcraft Memorial HospitalInpatient – Willingness to Recommend
Apr 12 - Mar 13 Jul 12 - June 13 Oct 12 - Sept 13 Jan 13 - Dec 13 Nov 13 - Oct 14 US Avg MI Avg0
10
20
30
40
50
60
70
80
90
100
69 70 71 7789
71 70
Definitely Yes
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Schoolcraft Memorial HospitalOverall Employee Satisfaction
2012 2013 20140
10
20
30
40
50
60
70
80
90
100
6166
74
2525 16
14 9 10
DissatisfiedNeutralSatisfied
Survey Vendor: Arbor-AssociatesEmployee Response Rate = 72-80%
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Schoolcraft Memorial HospitalGrowth - Gross Revenues
2013 Goal 2013 2014 Goal 2014
Gross Revenue10% increase
9% increase
2013 & 2014 Revenue Goals were Exceededwww.capstoneleadership.net
Eaton Rapids Medical CenterEaton Rapids, Michigan
Ranked #1of 121 Michigan Hospitals in
2014 & 2015 HCAHPS Impact Report for
Patient SatisfactionOverall Rating of Hospital
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Eaton Rapids Medical CenterInpatient – Willingness to Recommend
Baseline 2012 2013 US Avg MI Avg0
102030405060708090
100
7191
71 70
Definitely Yes
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Eaton Rapids Medical CenterCore Measure Compliance – Composite of All Measures
Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 20150
10
20
30
40
50
60
70
80
90
100
100 100 100 100 100
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Employee Engagement Index
Baseline 2013 6 Months 12 Months0
102030405060708090
38
6679
Percentile Ranking
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Annual Employee Survey2013 to 2014 Increases
Lead
ersh
ip -
Organ
izatio
nal
Pride
of A
ffilia
tion
Imm
ediate
Sup
ervis
or
Organ
izatio
nal H
ealth
Inde
x
Wor
k En
viron
men
t Ind
ex
Enga
gem
ent I
ndex
Lead
ersh
ip In
dex
Safe
ty C
limat
e In
dex
72
74
76
78
80
82
84
86
88
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Inpatient Satisfaction
May - Dec 2012
Jan - Jun
2013
Jul - Sept 2013
Oct - Dec 2013
Jan - Mar 2014
Apr - Jun
2014
Jul - Sept 2014
Oct - Dec 2014
0
10
20
30
40
50
60
70
80
90
100 Percentile
Percentile
Emergency Department Overall Score
5/2012 - 3/2013
4/2013 - 6/2013
7/2013 - 9/2013
10/2013 - 12/2013
1/2014 - 3/2014
4/2014 - 6/2014
0102030405060708090
100
Percentile Rank
Overall Pain Management
May - Oct
2012
Apr - Jun
2013
Jul - Sept 2013
Oct - Dec 2013
Jan - Mar 2014
Apr - Jun
2014
Jul - Sept 2014
Oct - Dec 2014
0102030405060708090
100
Percentile
Percentile
The
FR
AM
EW
OR
K
The
ST
RU
CT
UR
E
