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Clients and family members are credible and powerful sources of information when trying to understand the quality of care we provide in the Saskatoon Health Region. By having a trained patient advisor actually go and speak to the patients about their experience, we are getting never before seen response rates, and a wealth of meaningful quantitative and qualitative data from which to base our improvement efforts on.
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Engaging the ‘Patient’ in Patient Experience
Surveying
Health Care Quality Summit 2014
Why measure the patient experience?
The facts about positive patient experiences…
Trouble with Traditional Methods
Time for a new approach
Our Process• PFAC
• Staff awareness and support
• Collaboration
• Script development & advisor coaching
An advisor’s perspective
Behind the Scenes
• Surveys are faxed to HQC
• Surveys are processed by Teleform (an image recognition software program)
• HQC analysts run an automated analysis on the survey responses and create reports
• Within a few days, email indicating we can access survey results online
• Posted on Neurosciences Visibility Wall
Neurosciences Visibility Wall
Lessons Learned
Spread
Where to from here? Options for Patient Experience Surveying in Saskatchewan
![OAHHS-Engaging Patients and Families3'14'2013 [Read-Only]€¦ · Engaging Patients and Families Mary Minniti, CPHQ, Program & Resource Specialist Patty Black, Patient Advisor/ IPFCC](https://img.pdfslide.net/doc/110x75/5ee109edad6a402d666c10db/oahhs-engaging-patients-and-families3142013-read-only-engaging-patients-and.jpg)
