Leadership for Non-Managers

Team Leadership For Non-Managers

Leading from the front line.

Confidential and Proprietary

Team Leadership for Non-Managers

Confidential and Proprietary

Objectives:• Give examples of effective communication for

Team Leaders• Discuss the difference between leadership and

management• Provide practical leadership tips for Non-Managers• Provide practical tips for Managers working with

Team Leaders• Discuss Team Leadership in light of the Patient-

Centered Medical Home model of care


Definitions:• TEAM LEADER: An individual who has the

authority and responsibility to lead a team, but whose primary function in not managerial (i.e. Provider, Lead MA, Staff Nurse).

• MANAGER: An individual who has the authority and responsibility to lead a group of people, and whose primary function is managerial (i.e. Clinical Coordinator, Head Nurse, DON, HR, Administration, etc.).

Team Leadership for Non-ManagersCASE STUDY #1:Dr. Peter Panick, one of your family practice physicians, comes into your office and states, “We were out of Depo again this morning! [Now 3pm] It’s Heather’s job and she is never keeping enough of these on the order list! You need to talk to her! You just need to fire her if she can’t do her job! When are you going to get your MAs to do their job?”*Note: Heather is the MA on Dr. Panick’s team.


CASE STUDY #1:

What went wrong here?

Team Leadership for Non-ManagersProblems When The Team Leader Doesn’t Lead:• Issues are not handled promptly• Often the manager does not know all of the details or

the events surrounding the event• The employee feels sabotaged/undermined• The event is often blown out of proportion• No ownership on the part of the team leader• Manager is “jump-started”• The team leader’s bad behavior is enabled• No relationship is formed• Morale on all sides is depressed

Team Leadership for Non-ManagersLeadership & Management:“On Becoming a Leader,” Warren Bennis• The manager administers; the leader innovates.• The manager is a copy; the leader is an original.• The manager maintains; the leader develops.• The manager focuses on systems and structure;

the leader focuses on people.• The manager relies on control; the leader inspires

trust.• The manager has a short-range view; the leader

has a long-range perspective.• The manager asks how and when; the leader asks

what and why.

Team Leadership for Non-ManagersLeadership & Management:“On Becoming a Leader,” Warren Bennis• The manager has his or her eye always on the

bottom line; the leader’s eye is on the horizon.• The manager imitates; the leader originates.• The manager accepts the status quo; the leader

challenges it.• The manager is the classic good soldier; the leader

is his or her own person.• The manager does things right; the leader does

the right thing.


Leadership & Management:

Often, team leaders do not have have time to manage. But if they aim to have an effective team

they must make time to lead.


For complete presentation, please contact Väth Consulting

at vathconsulting.com or [email protected]

Healthcare

Leadership for Non-Managers