MAXIMIZE YOUR RETURN ON ROUNDING

Agenda1. Connect to Purpose2. Get Top Down Support3. Set a Target Start Date4. Create Rounds Collaboratively5. Identify Common Issue Types6. Define Process to Resolve Issues7. Train8. Reward and Reinforce9. Use Data to Make Decisions10. Review Rounding Template, Iterate, and Improve

Presenters

Michael Niederhauser | MyRounding | VP of Customer ExperienceMichael honed his information technology and change management skills with Accenture in Washington, D.C. He spent 10 years with a rural health non-profit bringing leading edge patient centered technology and education to underserved communities. Michael is also extremely proud of his service in the U.S. Peace Corps where he taught secondary math and conducted HIV / Malaria awareness programs.

Steve Bachtel | MyRounding | Chief Commercial OfficerSteve has been consulting with health systems, hospitals, and physician’s groups for almost 20 years. Steve’s expertise includes leveraging outcomes to drive patient volume, perfect culture and process to improve patient experience, and engage patient populations pre-, point-, and post-care. Steve’s professional and graduate research work has prepared him to be a thought leader in the healthcare technology space.

Katie Anthony | MyRounding | Marketing Coordinator (Host)Katie has a wide background of marketing expertise including graphic design, campaign strategy, and event planning. For the past five years she has specialized in the healthcare and technology fields working with clients like MGMA, Studer Group, and Hewlett Packard.

1.Connect to Purpose

1. Connect to Purpose

• Who• Patients• Employees

• What• What are their motives? • What are we trying to do for them?

2.Get Top Down Support

2. Top Down Support

• Tough to manage from the middle, but it’s possible

• Get results from your position down• Spread those results to encourage

site wide adoption

• Hard to sustain without help from the top

3.Set a Target Start Date

3. Set a Target Start Date

Setting a timeline holds people accountable

4.Create Rounds Collaboratively With Users and Their Leaders

4. Create Rounds Collaboratively With Users and Their Leaders

Create rounds with two major things in mind: Major Stakeholders: The people who will actually be conducting rounds/using data• Create buy-in and ownership at each level• Administration, Organizational, Department, Individual

Why Statement: Why are we conducting rounds? What are we trying to accomplish?

5. Identify Common Issue Types

5. Identify Common Issue Types

• Identify themes from existing issues• Examples:

• Patient: FNS, EVS• Staff: Equipment, People

6.Define Process to Resolve Issues

6. Define Process to Resolve IssuesDefine:• Current process(es)• Missing process(es)• Follow-up process

7.Train

7. Train

• Pair top performers with those showing promise

• Laggards will take more work but will love having a tool/process

• Make your training/ initiatives last over time

• Connect to the Why

8.Reward and Reinforce

8. Reward and Reinforce

• If you want something to last, people have to get something out of it

• Show them results: they’re making a difference!

• Reinforce good behaviors, strengthen others

9.Use Data to Make Decisions

9. Use Data to Make Decisions

• Be proactive with data• Find common issues• React in real time

10. Review Rounding Template, Iterate, and Improve

10. Review Rounding Template, Iterate, and Improve

• Review monthly, evolve templates/questions

• Keep your sacred questions

• Maintain stakeholder engagement but still move quickly

Thank you.

• Additional questions? Email us at info@myrounding.com• Want a copy of this presentation or webinar recording?

Visit www.slideshare.net/MyRounding• Join us next month for our webinar: “High Reliability in Healthcare”

Register at www.myrounding.com/high-reliability-organization-webinar