Not  Your  Father’s  e-­‐Learning    New  Paths  to  Learning  in  the  Digital  Age  

 Tom  Gram  

Senior  Director,  Learning  Services    July  10,  2015    

Business  and  Technology  Trends    

Big Data/Analytics

Social Media Consumerization

Mobile Technology Cloud

“Companies in Canada need to adjust their learning programs to accommodate the technologically savvy background of the generation,” said Stephanie Chow, a 25-year-old employee at a financial services company in the Greater Toronto Area.

“The days of click-heavy modules with recorded, monotonous voices are gone. There should be videos, mobile apps, online Q&A sessions, online department spotlights and LinkedIn connections,” she added.

YOUR  FATH

ER’S    

e-­‐LEARNIN

G  

Digital  DisrupNon  in  Learning  SoluNons?  

 Informal  Learning    

 Social  Learning  

 Mobile  Learning  

 Gaming  and  Simula5on  

 Performance  Support    

NOT  YOUR

 FATHER’S  

 

e-­‐LEARNIN

G  

 Informal  Learning    

 Social  Learning  

 Mobile  Learning  

 Gaming  and  Simula5on  

 Performance  Support    

NEW  PATHS  TO  LEARNING    

Informal  Learning  

Learning

•  Doing •  Asking questions •  Receiving feedback •  Discussing •  Observing •  Collaborating •  Researching •  Refining skills •  Coaching others

Expert

Novice

Time

T

Formal training event

70/20/10    

 Informal  Learning    

 Social  Learning  

 Mobile  Learning  

 Gaming  and  Simula5on  

 Performance  Support    

NEW  PATHS  TO  LEARNING    

What is it? •  Leveraging social media tools for

learning and performance support

Tools •  Blogs and micro blogs •  Social networks •  Wikis •  Media Sharing •  Discussion

Why it’s important •  Speed •  Information dissemination •  Knowledge creation •  User generated content •  Everyone a teacher/everyone a

learner

Social  Learning    

4  Ways  to  use  Social  Media  for  Learning    

Formal Learning

Communities of Practice

Structured communities used to discuss, share and learn topics of common interest

Supporting Formal Learning

Social Media tools made available in conjunction with formal learning programs

Synchronous ILT

Collaborative learning activities are an integral part of a formal learning program

Informal Learning

Integrated in the Workflow

Social business tools used in the accomplishment of work tasks

 Informal  Learning    

 Social  Learning  

 Mobile  Learning  

 Gaming  and  Simula5on  

 Performance  Support    

NEW  PATHS  TO  LEARNING    

Mobile  Learning    

What is it? Leveraging portable devices to enable on-demand learning and performance

Why it’s important •  Reach and flexibility •  Support for complex tasks •  Just enough, Just in time •  Access to social •  It’s happening!

Devices Laptop

?

Performance Support

• Decision support •  Procedure guides •  Forms •  Job aids •  Checklists •  Performance apps •  Reminders •  Alerts •  Augmented reality

Information Access

• Presentations • Videos • Podcasts • Photos/images • Documents • Manuals • Reference •  eBooks • User-generated

content

Communication

• Social networking • Conferencing • Coaching •  Feedback •  eMail • SMS •  CoP participation

Learning

• Micro-Learning • Quizzes • Assessment • Spaced practice • Games • Simulations •  ILT support

4  Types  of  Mobile  Learning    

 Informal  Learning    

 Social  Learning  

 Mobile  Learning  

 Gaming  and  SimulaNon  

 Performance  Support    

NEW  PATHS  TO  LEARNING    

Learning  GamificaNon    

What is it? •  Applying game mechanics to

achieve learning goals

Types •  Independent vs social games •  Gaming in the learning •  Gaming to reward learning

Platforms •  Badgeville •  Bunchball •  Big Door •  Mindtickle

Why it’s important •  Engagement •  Demographics •  Motivation •  Effectiveness

Independent  learning  games    

Social  Games  

Social Competition

Challenge Levels Point and

Rewards

Learning Content

Learning

Challenges

(Leader board)

SimulaNons    

What is it? •  Immersing learners in simulated

tasks, scenarios and problems

Types: •  System/process •  Behavioural •  Decision making

Why it’s important •  Real world practice •  Rich feedback •  Engagement •  Applied

 Informal  Learning    

 Mobile  Learning  

 Social  Learning  

 Gaming  and  Simula5on  

 Performance  Support    

NEW  PATHS  TO  LEARNING    

Performance  Support  

What is it? •  Real time guidance and support

of work tasks •  Driven by job roles and business

processes Examples: •  Electronic job aids •  Process guides •  Ask the expert •  Electronic Reference •  Coaches and advisors •  Decision aids •  Learning assets

Benefits: •  Embedded in the workflow •  Just enough/Just-in-time •  Reduce and possibly replace

training

Performance  Support    

www.thinkwithgoogle.com/articles/i-want-to-do-micro-moments.html

“I  Want-­‐to-­‐do  Moments”  

Mosher  and  GoXredson’s  Performance  Support  Pyramid  

Summary    

•  Digital technologies are transforming businesses in all industries including healthcare

•  Consumer technologies are making their way inside our organizations

•  A new generation of employees are networked, digitally literate, ready to learn and impatient with current approaches

•  Knowledge and skills are as important as ever •  New paths to learning are ready to replace the old •  Learning professionals have a responsibility to up their

game •  Now is the time to say goodbye to your father’s eLearning

tom.gram@globalknowledge.com @tomgram1 performancexdesign.wordpress.com ca.linkedin.com/in/tomgram

Tom Gram Senior Director

Learning Services