Vitagramma.com: How we can help to grow

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People want to communicateThe style of communication with clients changed: they need personal touch

“Let’s talk!” Future of the business

“I told you!” Past of the business

It is too hard to reach every personIt is hard to find time to talk to everybody

That’s why CRM was created…

CRM in the worldCRM is underestimated in any field of business but especially in Pharmaceutical and Medical

Usage of CRM now15mln

Source:  SugarCRM

375mln

Should use*

1mln

May be using in medical business

Hospital Cuts Inventory Costs by $400,000, Expects Ongoing Annual

Savings of $300,000

Hospital Analyzes Healthcare

Practices in Hours Instead of Months

Australian Healthcare

Organization Gains Efficiency, Lower

Costs with Private Cloud

Health Authority Can Easily View Hospital Data, Cuts Report

Time by 93 Percent with Cloud BI

Solution

Nursing Home Cuts Admission Times by 90 percent with CRM Administration and

Clinical System

http://www.microsoft.com/casestudies

Great River Medical Center

Oslo University

Hospital

Western Health

Helse Vest Peacehaven

Nursing Home

CRM can drive your business by cutting costs and changing user experience

Vitagramma.com: How we can help to grow

Vitagramma covers main fieldsYou can control main fields of your business

Electronic health record

DOCTORS • See  results  of  patient  • Order  new  analysis  • E-­‐prescription

PATIENTS

Personal Cabinet• Results  (with  diagrams)  • Share  with  doctors  • Discount  Coupons

LABORATORYBusiness Dashboard • Results  in  money    • Results  in  patients  • Results  in  time  &  GEO

Vitagramma helps to doctorsWe help doctors take care of patient 24/7

ANALYSIS OF RESULTS Doctor have access to results of patients + Can add comments and other files

ORDER NEW ANALYSIS Order goes to Lab and when it is ready, Doctor have alert

CRM HELPER Doctor can start several of “if-then” chains to contact with patient

EHR SYSTEM Some other parts of system help to keep loyalty of doctor

Vitagramma helps to patientsWe help patients deal with analysis

PERSONAL CABINET • To see what is going

on with results • To share with Doctor • To add personal

comments and other docs

DISCOUNT COUPONS To have discount for next visit or another analysis

FIND A DOCTOR Based on analysis results, Vitagramma can find related (by analysis) Doctors

REMINDERS & HELP LETTERS Based on analysis results, Vitagramma can send letter with recommendations

* If there is no e-mail, we send SMS

Vitagramma helps to LaboratoryReal-tome Dashboard

MONEY DASHBOARD • How much money

every Outlet earns • By Outlet / group of

outlets / city • By Days / Weeks /

Month / Years

ANALYSIS DASHBOARD • Which analysis brings

more money • By Outlet / by group of

outlet / by city • In comparison

PATIENTS DASHBOARD • More than 50

Preinstalled Reports with Admin Panel to create new

PARTNERS DASHBOARD • Which Partner brings

more money • By Outlet / by group of

outlet / by city • In comparison

Ready to workAll described in this presentation features is already installed

All CRM-actions in Vitagramma

Already pre-installed

…You can start immediately!

What doctors haveWe help doctors take care of patient 24/7

Personal Account / EHR system • To keep results of all his/her

patients electronically

• To find a patient and To see his/her results (Facebook-like friends system)

• To add notes to results

• To add any type of Documents

• To order Additional Analysis

• To create and send E-Prescription (nearest future)

Trigger (smart) letters • Automatically send to Patient

letter based on his/her analysis results

• Trigger letters can be programmed as chain-of-actions (for ex. there are some analysis that have to be repeated – system can send automatically reminders about this)

What doctors have: Admin PanelWe help doctors take care of patient 24/7

Doctors !Statistics !Specialization !Doctors and patients !Views contacts doctors !Doctors - Appointments !A group of doctors !E-mailing !Trigger for doctors !Recipients triggers!

We can see !•  All doctor’s personal data !•  All links between doctors and

patients!•  All orders doctors made for

theirs patients!•  All results of mailing to doctors!•  Triggers (“if-then”) for doctors

and!•  Patients who get trigger e-

mailing from doctors!

What doctors have: example of orders panelWe help doctors take care of patient 24/7

1

2

3

4 5 6 7 8 9 10 11 12

1.  Name'of'the'doctor'

2.  Date'of'order'creation'

3.  City'

4.  Name'of'the'doctor'

5.  E9mail'of'the'doctor'

6.  Attribute''

7.  Name'of'the'doctor'

8.  Diagnosis'

9.  E9mail'of'the'patient'

10.  City'

11.  Amount'of'order’s'

12.  Date'of'order’s'creation'

What doctors have: doctors e-mail admin We help doctors take care of patient 24/7

1.  Status(

2.  Date(of(e.mailing(

3.  Name(of(the(e.mail(campaign(

4.  Date(of(the(campaign(

5.  Number(of(recipients(

6.  Success(mails(number(

7.  Rate(of(opening(

8.  Other(statistic(data(

1

2

3 4 5 6 7

8

What doctors have: “if-then” triggersWe help doctors take care of patient 24/7

We can process any actions within system, for example:!•  If Doctor send an order to

Patient and Patient DON’T come to laboratory, Doctor will receive an alert mail!

OR!•  System AUTOMATICALY will

send a reminder to Patient (on behalf of Doctor) that he/she needs to go and make analysis!

What patients havePatient have all service you can imagine

Personal Account / Cabinet • To keep all results electronically

• To add any other documents

• To send results “in one click” to Doctor

• To see charts how results are changing

• To find “Recommended Doctors” corresponding with result of analysis

• To have discount coupons from your Laboratory

Regular Letters • “Welcome letter”

• Letter after every visit to Lab

• Newsletter monthly (with coupons)

Trigger (smart) letters • Based on results of analysis

system can propose to do some recommendations or visit a Doctor

Un-regular letters • You can create and send ANY

letter

• All letters go under Vitagramma own mailing service with smart analytics system

What patients have: Personal Cabinet Patient have all service you can imagine

My  data  |  Find  a  doctor  |  Docs  |  Discount  Coupons

Results  in  dynamic  

Promoted  Discount  Coupons

What patients have: ResultsPatient have all service you can imagine

Actions  with  Results

Analysis  with  deviation

Next  time  you  can  have  this  analysis  -­‐20%  discount

Add  comment  |  Take  Coupons  |  Find  a  doctor  (according  to  results)

What patients have: Useful DiagramsPatient have all service you can imagine

Find  results  by  name

Next  time  you  can  have  this  analysis  -­‐20%  discount

What Laboratory hasLaboratory can control every aspect of business

KPI’s / Business Analytics • Money earn (in general and per

analysis)

• Popularity of analysis

• Result per Laboratory Outlet (money, number of analysis, loading)

• Comparison analysis (Outlet or Group of Outlet with another Outlet or Group of Outlet

>>> More than 30 dashboards

Patient & Doctor Cabinet: • To create and send any type of letters

to Patients and Doctors

• To create any type of coupons for Patients

Triggers: • To create any type of “If – Then” chain

of actions (based on ANY parameter of ANY analysis)

Coupons: • To create coupons for Patients =

make a loyalty program

Partners: • To create Coupons from Partners for

Patients = make a loyalty program

And so on…

Example  of  Dashboard  #  of  orders  (56  170)  /  #  of  patients  (53  297)  /  #  of  taken  analysis  (263  617)  /  #  of  processed  analysis  (266  029)  

What Laboratory has: exampleLaboratory can control every aspect of business

What Laboratory has: exampleLaboratory can control every aspect of business

Example  of  Dashboard  Histogram:  Orders  from  clients  /  Orders  by  labs  /  Order  by  analysis  

What Laboratory has: exampleLaboratory can control every aspect of business

Example  of  Dashboard  Returned  /  New  patients  

Example  of  Dashboard  Diagrams  of  Lab  Results  

What Laboratory has: exampleLaboratory can control every aspect of business

How it worksSteps of our cooperation

We connect your server and our Cloud

You can add any new triggers, mails, rules

We regularly updates the system with new tools Your data

starts to flow according preset rules*

* example: for pregnant or for Hepatitis C carrier

NOTHING

You pay nothing for Vitagramma

EVERYTHING

You have everything: from deployment to support and updates

ONLY

You pay only for uploads of analysis

per 1 Upload of all analysis of 1 Person per 1 Visit

CostHow much does it cost

We believe that patients become healthy faster only if we care about them with love

We believe Vitagramma can help to Laboratory pay more attention to the patients

We believe that more attention = more love

We believe that you share our Believes

Dmitry Gyk Chief Executive Officer dg@vitagramma.com Skype: dmitry_gyk Mobile/iMessage: +380(67)5387520

Val Pertsiya Business Development vp@vitagramma.com Skype: valpep69 Mobile/iMessage: +380(67)2202067

Unique Intellectual CRM for Laboratory