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DigitalDietforBanks:4recipesforDigitalHealth
JacoDijkshoorn,DigitalChannels,INGBelgium
DigitalTransforma<onForumBrussels,29April2016
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Mindset
Organisation
Processes
Technology
Ourdigitaltransforma<onjourney:4phasesexplainedin4recipes
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Existing New
Prepare legacy Internet Systems for a digital future: Phase 1 (2009-2013): strip layering & standardising
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Changed way of working: • Business and IT • DevOps teams • Changing role of line managers • Changed decision making • Critical alignment of delivery timelines
Agile Transformation phase 2: flatten the organisation
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1. “Outside-In”: • User Journeys rewritten starting with customer needs (of 21st century) • Customer testing & feedback before software coding starts • Testing that solutions are fit for purpose
2. Enlarge our “Circle of Trust” • Inclusive • Better blend of experts e.g. people that know what they are talking about • For example: IT Security Risk, Technical Architects, Ops Engineers
3. Increase speed of decision-making • From monthly to weekly & daily routines
Digital Transformation phase 3: redefining processes
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#Hackaton #SYTYCC #ING Digital Transformation phase 4: adopt new technologies
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