10 Engagement Lessons Learned From 1 Million Survey Answers

learned from WORKPLACE INSIGHTS10 JAW-DROPPING

1 MILLION SURVEYANSWERS

Engagement is hard.

Dan Benoni CEO & COFOUNDER

Biggest Engagement Pitfalls2

10 Actions To Improve3

1 How to Be A Better Leader

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Imagine a boat race…

Team Blue • 10 are rowing

Team Red • 2 are rowing • 6 are sleeping • 2 are trying to sink the boat

Who will win?

25% engaged

20% actively

disengaged

55% disengaged

www.dalecarnegie.com/employee-engagement Gallup’s ongoing survey of the American workplace, http://businessjournal.gallup.com/content/162953/tackle-employees-stagnating-engagement.aspx

Average workplace

Page title

$500,000,000,000 wasted / year

75% disengaged

Corporate Leadership Council: http://www.hci.org/blog/we-re-engaged Tower Watson: http://www.towerwatson.com/ Accenture: http://www.accenture.com/SiteCollectionDocuments/PDF/harnessing.pdf 202% from Gallup Research

High Employee Engagement leads to...

�+87% Employee Retention

�

+16% Profitability & Productivity

�

2x Customer

Loyalty

Page title

measured?“Engagement”… can it really be

Page title

measured?“Engagement”… can it really be

10 Metrics of Employee Engagement

Recognition

Feedback

Happiness

Personal Growth

Satisfaction

Wellness

Ambassadorship

Rel. with Managers

Rel. with Colleagues

Company Alignment

Officevibe is used all over the world. That means global, real-time data.



1,000+organizations

150+countries

1,000,000+data points



We picked the 10 most important insights that you

can use today to be an even better leader.


Highlight insights2

Actions to take3

1 DefineFor each of the 10 employee engagement drivers…

Visit officevibe.com/state

Get all the free bonuses & extra tips…

https://www.officevibe.com/state-employee-engagement?utm_source=slideshare&utm_medium=social&utm_campaign=10-engagement-lessons-learned&utm_content=state-of-engagement

Let’s start.

Learned From

10 Essential Employee Engagement Lessons

1 Million Survey Answers


officevibe.com/state

“The acknowledgement of a job well done.”

Recognition

EMPLOYEE RECOGNITION



of employees feel like they don’t get enough praise.

%65Recognition



“How often should you be praising employees?”

Recognition



You should be praising at least once a week.

According to Gallup:

Recognition



How often do you usually get praised?

Never

9%

Every quarter

26%

Every month

38%

Every week

27%

PRAISING FREQUENCY

Recognition



COST OF RECOGNITION

= ?

Recognition



Do you think it’s better to give praise, or buy someone a gift?

82%

18%

COST OF RECOGNITION

Give praise

Buy someone a gift

Recognition



3 Simple (& Free) Ways to Recognize

Send a personal email2

Write a “thank you” post-it3

1 Highlight them at the next meeting

… for more ideas

YOUR TO-DO

Recognition


Get Great At Employee Recognition

Get The Guide

Read this guide to learn everything you need to know about employee recognition

http://hs.officevibe.com/recognition-guide?utm_source=slideshare&utm_medium=social&utm_campaign=10-engagement-lessons-learned&utm_content=recognition-guide

http://hs.officevibe.com/recognition-guide?utm_source=slideshare&utm_medium=social&utm_campaign=10-engagement-lessons-learned&utm_content=recognition-guide


Feedback

“The ongoing exchange of information to

improve performance.”

EMPLOYEE FEEDBACK


officevibe.com/stateofficevibe.com/state

of employees have to wait more than 3 months to get feedback from their manager.

%35Feedback



Do you think receiving feedback regularly is a good thing?

96%

4%

FEEDBACK FREQUENCY

Yes!

No

Feedback



On a scale from 0-10, how valuable is the feedback you receive?

FEEDBACK QUALITY

0 1 2 3 4 5 6 7 8 9 10Not valuable at all

Very valuable

Feedback



On a scale from 0-10, how valuable is the feedback you receive?

FEEDBACK QUALITY

of employees think the quality of the feedback they receive could be improved.

%65

Feedback



4 Tips For A Better Feedback Loop

Follow the 3x3 Rule. Be Specific & Honest. (3 specific praises & 3 opportunities to improve)

3

Use employee feedback platforms4

2 Ask for permission (I'd like to give you some feedback about ___, is that okay with you?)

YOUR TO-DO

1 Feedback Culture + Structure (1-on-1s, OKRs, Weekly Checkins)

Feedback


Give Better Feedback

Get The Guide

Learn how you can start giving more meaningful feedback to

your team.

http://hs.officevibe.com/feedback-ebook?utm_source=slideshare&utm_medium=social&utm_campaign=10-engagement-lessons-learned&utm_content=feedback-guide

http://hs.officevibe.com/feedback-ebook?utm_source=slideshare&utm_medium=social&utm_campaign=10-engagement-lessons-learned&utm_content=feedback-guide


“Feeling pleasure or contentment,

at work & at home.”

EMPLOYEE HAPPINESS

(≠ ENGAGEMENT)

Happiness



Someone might be happy at work, but that doesn’t necessarily mean they are working hard and productively on behalf of the organization.

While company game rooms, ping-pong and Friday keg parties are fun—and may be beneficial for other reasons—making employees happy is different from making them engaged.

“Kevin Kruse

Happiness



of employees leave work feeling “unhappy and drained” every day.

%25Happiness



On a scale from 0-10, how happy are you at work this week?

0 1 2 3 4 5 6 7 8 9 10Very unhappy

Very happy

Happiness



On a scale from 0-10, how happy are you at work this week?

of employees are feeling ‘very unhappy’, ‘unhappy’ or ‘neutral’ at work.

%75

Happiness



3 Biggest Pitfalls of Employee Happiness

Be Data-Driven3

2 Employee Happiness ≠ Perks

YOUR KEY TAKEAWAYS

1 Employee Happiness ≠ Engagement (Focus on the commitment to the organization)

Happiness



Personal Growth

“Having enough skill mastery, autonomy and

purpose to evolve in your career.”

PERSONAL GROWTH

*inspired by Drive, by the author Daniel Pink.



Personal Growth

of employees don’t believe there are significant career advancement opportunities for them.

%57



Personal Growth

MASTERY:of employees haven’t improved their skills significantly in the past year.

%53AUTONOMY:

of employees feel like they don’t have enough autonomy

%42PURPOSE:

employees are either indifferent or don't know much about their company's mission.

%25



3 Steps To Improve Personal Growth

Set a clear vision & mission (Purpose) (Remind it every month, make it memorable and visible)

3

2 Focus on freedom (Autonomy) (Avoid micro-management, use OKRs, empower employees with goals)

YOUR TODO

1 Invest to in continous learning (Mastery) (Training, online course, etc)

Personal Growth



Satisfaction

“Contentment regarding salary, benefits, work conditions & clarity of

expectations.”

EMPLOYEE SATISFACTION



Satisfaction

of employees don't see themselves working at their company one year from now.

%15



Satisfaction

of employees are not satisfied with the benefits package that they have

%50of employees don’t think they are paid fairly for their work

%33



My colleagues

40%

Learning

38%

Benefits

12%

Pay

10%

Satisfaction

Which of the following is most important for you at work?



3 Simple Hacks To Improve Satisfaction

Use an Anonymous Feedback Platform (Every employee has a piece of the solution to improve satisfaction)

3

2 Focus on Small Wins (Simple solutions are often the best ones)

YOUR TODO

1 Clarity Expectations (People love clear challenges)

Satisfaction



“State of being in good physical and mental

health.”

EMPLOYEE WELLNESS

Wellness



60of employees notice that their job is taking a toll on their personal life.

%

Wellness



of employees are either constantly sleep-deprived or tend to lack some sleep.

%42of people consider themselves stressed at work.

%48

Wellness

of employees take work home to complete

%71



Wellness

3 Cheap Employee Wellness Initiatives

Stop offering sodas (Yup, sodas are THAT bad)

3

2 Offer Free Fruits (Use online services for office snack deliveries)

IDEAS

1 Monthly Healthy Potluck (Paper with 2 columns: name + what people bring)



Ambassadorship

“The pride employees have for their work & their

likeliness to recommend the organization.”

AMBASSADORSHIP



59of employees wouldn’t recommend their organization as a good place to work.

%

Ambassadorship



Ambassadorship

0 1 2 3 4 5 6 7 8 9 10Very Unlikely

Very Likely

On a scale from 0-10, how likely are you to recommend this organization as a good place to work? Why?

ENPS® (EMPLOYEE NET PROMOTER SCORE®)

18Average

eNPS

Detractors Promoters



3 Tips To Improve Ambassadorship

Share the Results & Involve Employees (Transparency is key)

3

2 Analyze Qualitative Results (Analyze the “Why” of your reasons)

YOUR TODO

1 Know What Your eNPS Is (You can only improve what you can measure)

Ambassadorship



35of employees wish their manager communicated more frequently with them.

%

Relationship with Managers




of employees never spent time with their managers outside of work

%38of those say they’d like to spend more time with their manager.

%68

Have you ever spent time with their managers outside of work? If not, would you like to?




3 Tips For Better Relationships with Managers

Encourage Informal Gatherings (Opportunities for managers and employees to connect)

3

2 Have Regular One-on-Ones (Make it about the employee. Listen a lot.)

YOUR TODO

1 Collect Feedback through Pulse Surveys (Guessing what employees want is always a bad idea)


Become A Better Leader

Get The Guide

Read this comprehensive guide on how to be a better

leader for your team.

http://hs.officevibe.com/leadership-guide?utm_source=slideshare&utm_medium=social&utm_campaign=10-engagement-lessons-learned&utm_content=leadership-guide

http://hs.officevibe.com/leadership-guide?utm_source=slideshare&utm_medium=social&utm_campaign=10-engagement-lessons-learned&utm_content=leadership-guide


37of employees don't think they have enough social interactions with their colleagues.

%

Relationship with Colleagues



62of employees eat alone at their desk and work during lunch hours

%




How To Build Better Colleague Relationships

www.FaceGame.io (Help employees remember names easily)

3

2 Promote Social Events (No need to be fancy)

IDEAS

1 Encourage People To Lunch Together (It’s tough to know your colleagues if you never talk to them)


.io


https://www.officevibe.com/facegame?utm_source=slideshare&utm_medium=social&utm_campaign=10-engagement-lessons-learned&utm_content=facegame


“How well employees know the values & mission of the

organization, and if they align themselves

with them.”

COMPANY ALIGNMENT

Company Alignment



38of employees don’t believe their company’s core values align with their personal values.

%

Company Alignment



Company Alignment

33of employees say that they aren’t reminded of the mission often enough.

%



How To Boost Company Alignment

Focus on the Onboarding (Employees are more receptive at that moment)

3

2 All-Hand Meeting Mission Reminders (Use events to remind employees of the mission)

IDEAS

1 Make Your Values Visible (Reception Wall. Shirts. Mouse pads. Be creative.)

Company Alignment


So what did we learn here?

Focus on the right metric2

Tools to improve engagement3

1 Start by measuring

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Data is your friend.



Leadership & Management

10 Engagement Lessons Learned From 1 Million Survey Answers