RICE MEMORIAL

HOSPITALWillmar, MN

Women’s and Children’s Center (WCC)

Stephanie Hendrickx and Brett Jahnke

Quality Improvement

• Surveyed patients of the Women’s and Children’s Center (WCC)

• Includes patients from Women’s Health, Pediatric, and Post Partum

• Asked patients about their hospital experience, patience satisfaction, alternative therapies

Project Goals• WCC’s goal is for their patients to have a good

experience while being hospitalized. They want their patients to feel “pampered” throughout their stay

• WCC did a similar survey eight years ago and wants to identify areas of improvement for their patient’s hospital experiences

• Our goal was to survey 40 patients

Survey ToolOur goal is for you & your family to have a good experience while being hospitalized. What specific things have made you feel that it has been good? As a patient on WCC, what has influenced your/your child’s comfort level the most?

Is there something that the nurses & staff could do to help you/your child be more comfortable?

As a patient on WCC, what has influenced your/your child’s comfort level the most?

What specific things do you think that we should consider as opportunities for enhancing your hospital experience?

Do you think essential oil therapy or other alternative therapies would be beneficial for you/your child? (alternative therapies- aroma, music, meditation, healing touch, massage, etc)

Do you feel the education you have received has met your expectations?

If not, why?

Are there any other comments you would like to share that would help us in your/your child’s care or that of other patients on our unit?  

Thank you for sharing your ideas & insights with us and please let us know if there is anything we can do to enhance your/your child’s hospital experience.

This concludes our Leadership Project for Rice Memorial Hospital’s Women’s

and Children’s Center (WCC) of Willmar, MN