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GLOBAL QUALITY SURVEY 2016STATE OF THE INDUSTRY
Michael OrdNew Business & Marketing Director
1. About you
2. Challenges in your role
3. Lessons learned in the past 12 months
4. The future
‘STATE OF THE INDUSTRY’
OVER 200 RESPONSES ACROSS A BROAD RANGE OF INDUSTRIES
0
5
10
15
20
25
30
35
0 - 50 51 - 250 251 - 500 500 - 1,0001,000 - 10,000 10,000 +
Perc
enta
ge
Number of people in organisation
Number of employees
LOYAL, SENIOR AND ENGAGED
Job Roles
0 5 10 15 20 25 30 35
0-1 years
1 -2 years
2- 5 years
6 - 10 years
10 + years
Percent
Year
s in
curr
ent r
ole
How long have you been in your current role?
AVERAGE TIME IN ROLE IS 5.6 YEARS
8 X DAYS PER MONTH COMPILING REPORTS
*Weighted Average
82015
MEMBERSHIPS & ASSOCIATIONS
YOUR BIGGEST CHALLENGE
“Setting objectives and managing the outputs.”
“Higher management engagement.”
“Changing specifications, amending procedures.”
“Risk identification.”
“System was weak & ineffective. Significant task
to transform it into genuinely active QMS.”
“Stakeholder needs have increased.”
29%
39%
32%
What has been your biggest challenge over the past year?
Time
Resources
StakeholderEngagement
40% HAVE OPTIMISED & GOVERNED QMS’S
0
5
10
15
20
25
30
35
40
45
50
Foundation Emerging Established Optimised and Dynamic
Unaware
Reactive
ProactiveOptimisedand Governed
GROWTH IN MULTI-STANDARDS
0
10
20
30
40
50
60
70
80
90
100
ISO 9001 ISO 14001 OHSAS 18001 /ISO450001
ISO 27001
Comparison of Certifications Achieved Year on Year
2015 2016
… say ISO 9001:2015 changes has made a positive impact on my organisation.
“I have gained greater visibility, in a very positive way.”
“More challenging with the adoption on risk management.”
“No changes.”
“Enormously increased workload.”
“I feel less isolated.”
“I have more authorization.”
ISO 9001:2015
76%
MORE UTILISED, AND MORE OVERWORKED
0 5 10 15 20 25 30 35 40 45
Extremely overworked
Slightly overworked
About right
Slightly under-utilised
Extremely under-utilised
Percentage
How Do You Feel About Your Workload?
2016
2015
LESS PAPER, MORE TECHNOLOGY
13
10
12
27
6
31
5
10
12
28
1
43
0 10 20 30 40 50
Written down on paper
We don't have a quality manual
In Sharepoint
MS Excel / Word Docs
Defined via Process Maps
Within an EQMS
How is your Quality Manual stored?
2016 2015
17
4347
47
35
54
0
10
20
30
40
50
60
I do not usesoftware and
technology in myrole
Not veryimportant
Important Very important
Perc
enta
ge
Use of technology in role
How important is technology in your role?
2015 2016
0
5
10
15
20
25
30
35
40
45
50
Training Staff in qualitymanagement initiatives
Employing 'risk basedthinking' as part of thequality management
approach
Utilising technology toaddress quality
management initiatives
Preparing yourorganisation for thechanges to ISO 9001
Demonstratingmanagement's
commitment to quality
Perc
ent
Question Asked
How would you rate your organisations ability to…
Not sure/not applicable Not effective at all Slightly effective Moderately effective Very effective Extremely effective
Still finding it difficult to utilise technology to address quality management initiatives.
Quality professionals believe training staff in Quality Management initiatives is more effective than last year.
‘Risk-based thinking’ still seen as ineffective.
ONLY 28% BELIEVE TRAINING IS EFFECTIVE
10 LESSONS LEARNED
1) Get stakeholder buy-in before you impose anything.
2) Quality is constantly changing.
3) Communication is the route of most problems.
4) Leadership engagement is key.
5) Don’t rush implementing new systems.
6) Centralised information is essential for visibility.
7) Never assume compliance.
8) You can’t do it alone.
9) Avoid ambiguity.
10) Pre-empt issues.
MORE STRATEGY, CONTROL & TECHNOLOGY
89% The 'Quality Management System' will be increasingly seen as a 'Business Management System‘(76% in 2015)
80% Business will apply increasing control over their supply chain. (73% in 2015)
78% Tablets and smartphones will be more important. (51% in 2015)
BIGGEST OPPORTUNITIES FOR 2016/2017
Championing the Quality Management System in my organisation.
Increase knowledge and learning opportunities for employees.
Strategic planning.
Optimise QMS KPI targets.
Eliminate waste.
Deliver and be able to demonstrate a better ROI.
Tweet us: @Qualsys_EQMS@michael_ord
