INTER-PERSONAL RELATIONSHIP

Unit-II

27-Aug-16 1Mr. KASHINATH.S.B.

By:

Mr. KASHINATH BOLAKOTAGITUTOR

S.A.S.C.T.K. INSTITUTE OF NURSING-KASAL

� ~~ Interpersonal relationship refers to social and emotional interaction between two or more individuals in an environment.

� ~~ Interpersonal relationship is also defined as the close association between the individuals who share common interest and goals .


� To communicate in a professional, friendly/courteous manner

� To ensure the message is clear, organized and relevant

� To ensure the requests for information are specificTo emphasize the importance of building meaningful

� To ensure the requests for information are specific� To emphasize the importance of building meaningful

interpersonal relationships� To develop a positive interaction attitudes with

internal and external customers, and to your own self.� Ultimate objective: to help you develop resources to

deal with (conflictive, difficult) work situations. To achieve personal and professional development which in turn, will benefit the organization.


� INTERPERSONAL RELATIONSHIP FOR AN INDIVIDUAL

- Personal growth and development.- Source of enjoyment.- Sense of security.- Context of understanding.- Interpersonal needs.- Establishing personal identity.


� Building a positive functional multidisciplinary team � Improving intra-and/or inter-team communication,

coordination & cooperation � Building mutual understanding & cooperation � Building mutual understanding & cooperation � Understanding self� Improved decision making & problem solving


� Developing a sense of security & comfort � Fostering trust & cooperation � Facilitating communication � Improving socialization� Improving socialization� Developing & maintaining positive feelings


Organizations And People - Orientedness

� Quality of customer service and appropriate

demonstration

� Characteristics of a superior service.� Characteristics of a superior service.

� Conveying a positive and helpful attitude.

� Analyzing, breaking down and understanding

your and other people’s needs / desires.

� Conveying effective messages


� Dealing with difficult situations and complaints.

� Improving relationships, specifically the internal

customer-supplier of critical information.

� Encouraging trust and cooperation� Encouraging trust and cooperation

� Using the right communication techniques

� Learning the importance of (constructive)

feedback

� Identifying your personal contribution to a good

service


These relationships are basically classified based on relational interaction and mutual expectation between communicators.

Some of the common types of interpersonal relation are:relation are:

� 1. Friendship 6. Brotherhood &sisterhood� 2. Family 7. Casual relationships� 3. Professional relationship� 4. Love � 5. Marriage


� Theories of friendship emphasize the concept as

a freely chosen association where individuals

develop a common ground of thinking &

behaving when they enter into the relationship behaving when they enter into the relationship

by including mutual love, trust, respect &

unconditional acceptance for each other.

� Friendship is a relationship with no formalities &

the individuals enjoy each other’s presence.



� Family communication patterns establish roles & identify & enable personal & social growth of individuals.

� Family relationships can get distorted if there is � Family relationships can get distorted if there is an unresolved conflict between members.

� Most of the time, a significant family member senses other family members have significant emotional difficulties but fails to bring them out unless the physician or nurse enquires .



� Individual working for the same organization

are said to share a professional relationship &

are called colleagues.

� Colleagues may or may not like each other



� A informalized intimate relationship

characterized by passion, intimacy, trust &

respect is called love.

� Individuals in a romantic relationship are

deeply attached to each other & share a

special bond



� Marriage is a formalize intimate relationship

or a long-term relationship where two

individuals decide to enter into wedlock &

stay together life-long after knowing each stay together life-long after knowing each

other well



� A relationship between two individuals without feelings of sexual desire for each other is called a platonic relationship.

� In such a relationship, a man & a woman are just friends & do not mix love with friendship.

� Platonic relationships might end in a romantic relationship with partners developing feelings of love for each other.


� In these relationships, the individuals usually

develop a relationship that exclusively lacks

mutual love & consists of sexual behavior

only that does not extend beyond one night.only that does not extend beyond one night.

� These individuals may be known as sexual

partners in a wider sense of friends with

benefits who consider sexual intercourse only

in their relationship.


� Individuals united for a common cause or a

common interest (may involve formal

membership in clubs, organization,

associations, societies, etc.) may be termed associations, societies, etc.) may be termed

as a brotherhood or a sisterhood.

� In this relationship, individuals are committed

to doing good deeds for fellow members &

people.



� An acquaintance is a relationship where someone is simply known to someone by introduction or by a few interaction.

� There is an absence of close relationship & the individuals lack in-depth personal information about other.

� This could also be a beginning of a future close relationship.


� Hildegard Peplau (1952) gave the

interpersonal relationship model.

Orientation / IntroductionOrientation / Introduction

Identification

Exploration

Resolution / Termination27-Aug-16 25Mr. KASHINATH.S.B.

First Phase: Orientation Or Introduction

� Starts with an initial encounter (any sort of conversation).�Leads to sharing of responsibilities ,boundaries .�Identifying problems ,looking for choices and other several options ,and sharing them .options ,and sharing them .�Developing a trustworthy relationship by clarifying doubts �Sharing perceptions ,conveying needs etc.


� Approaching and understanding to perceive the feeling of the other person.

� Must avoid all the distractions for the communication to be more effective.

� Identifying the problems and helping others with the � Identifying the problems and helping others with the resources available.

� As these take place our feelings as well as the listeners, boost up and gives us a feeling of belongingness .


� In this , the listener is made to understand the problem by all available avenue.

� We are supposed to extend for any minimal assistance needed by others to understand the problem .

� Slowly we see that the listener starts exploiting instead of � Slowly we see that the listener starts exploiting instead of asking help .

� Finally the person is ready to deal with the problems adequately.


� Starts with the termination of professional relationship.� Collaborative efforts have been already met earlier

among the communicators.� No psychological dependence must persist between

them if its an outsider or not a well known.them if its an outsider or not a well known.� The relationship must be terminated by just

maintaining a healthy and friendly relationship.


1. SITUATIONAL BARRIERS .2. PERSONAL BARRIERS .3. SOCIOCULTURAL BARRIERS .


~Complex interaction .~Large distance.~Lack of time.

~Adverse environmental situations.~Adverse environmental situations.~High density of an individual.


~Fear of rejection.~Lack of flexibility.~Ineffective communication.~Lack of honesty and trust.~Lack of honesty and trust.~Feeling of insecurity.


~Cultural diversity.~Language diversity.~Social diversity.~Ethnic diversity.~Ethnic diversity.








� The JOHARI WINDOW model is a

simple & useful tool for

illustrating & improving self-

awareness & mutual

understanding between understanding between

individuals within a group.

� The JOHARI WINDOW

terminology refers to self &

others.

� Self refers to the person subject

to the JOHARI WINDOW analysis

& others refers to other people in

the person’s group or team.


� The Johari window model was devised by American psychologist, Joseph Luft & Harry Ingham, in 1955.

� The model was first published in proceedings of the Western Training Laboratory in Group the Western Training Laboratory in Group Development by UCLA extension Office in 1955.

� The Johari window model represents self-awareness of an individual towards himself or herself, & later on become a widely used model for self-development by helping the person understand & learn about improvement of communication skills & IPRs..




� The upper left quadrant of the window

represents the part of the self that is public;

that is, aspect of the self about which both

the individual & others are aware.the individual & others are aware.


Examples:� Susan, a nurse who is the adult child of an

alcoholic, has strong feelings about helping alcoholics to achieve sobriety. She volunteers her time to be a support person on call to help her time to be a support person on call to help recovering alcoholics. She is aware of her feelings & her desire to help others. Members of the alcoholics Anonymous group in which the volunteers her time are also aware of Susan’s feelings & they feel comfortable calling her when they need help refraining from drinking.


� The upper right (blind) quadrant of the

window represents the part of the self that is

known to others but remains hidden from the

awareness of the individual.awareness of the individual.


Examples:

� When Susan takes care of patients in detox,

she does so without emotion, tending to the

technical aspects of the task in a way that the technical aspects of the task in a way that the

clients perceive as cold & judgmental. She is

unaware that she comes across to the clients

in this way.


� The lower left quadrant of the window

represents the part of the self that is known

to the individual, but which the individual

deliberately & consciously conceals from deliberately & consciously conceals from

others.


Example:

� Susan would prefer not to take care of the

client in detox because doing so provokes

painful memories from her childhood. painful memories from her childhood.

Because she does not want the other staff

members to known about these feelings,

however, she volunteers to take care of the

detox client whenever they are assigned to

her unit.


� The lower right quadrant of the window

represent the part of the self that is unknown

to both the individual & to others.


Example:� Susan felt very powerless as a child growing up with

an alcoholic father. She seldom knew in what condition she would find her father or what his behavior would be. She learned over her life situation, behavior would be. She learned over her life situation, & left home as soon as she graduated from high school. The need to stay in control has always been very important to Susan, & she is unaware that working with recovering alcoholics helps to fulfill this need in her. The people she is helping are also unaware that Susan is satisfying an unfulfilled personal need as she provides them with assistance.


� It has become a widely used model for understanding & training self-awareness & personal development & improving communication, IPRs, group dynamics, team development & inter-group relationships.development & inter-group relationships.

� It puts emphasis on soft skills, behavior, empathy, cooperation, inter-group development & interpersonal development.

� It can also be used to improve an individual’s relationship with others or a group’s relationship with other groups.


� The model is a simple & useful tool for illustrating & improving self-awareness & mutual understanding between individuals in a group.

� The Johari model can also be used to assess & improving self-awareness & mutual understanding improving self-awareness & mutual understanding between individuals in a group.

� The Johari window actually represents information –feelings, experiences, views attitudes, skills, intentions, motivation, etc. -within or about a person in relation to their group from four perspectives.

� •The Johari window provides a useful way to graphically visualize the process of self-disclosure.




Leadership & Management

INTER-PERSONAL RELATIONSHIP