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Overview of Project ServicesDelivering benefits through projects for the University, its students and its staff
Mark RitchieDeputy Director and Head of Project Services,
Application Division, Information Services
University of Edinburgh
35000 students
13000 staff
3 Colleges 22 Schools
£300M per annum research income
£780M per annum turnover
World top 50 university
Influencing the world since 1583
Project Services in Information Services Applications Division
Directors Office
Development Services
38 staff
Enterprise Architecture
2 staff
Project Services
26 staff
Production Management
22 staff
Service Management
11 staff
Projects and Change Service Delivery
What We Do
Your partner for change - leveraging expertise and technology to deliver solutions that really work
Project delivery (Portfolio, Programme and Project Management)
Business analysis and process improvement
Change management
Standards, tools and methodologies
Project monitoring and quality assurance
Training, advice and consultancy
Learning from, developing and sharing best practice
Key Facts
~26 professional
staff
>£3M project effort per
year
~180 current projects
90% of projects go well or ok
>1500 staff and students
trained in project
management
Local, UK HE and
international contribution
Some Recent Projects
Library Management
University Web Site Content Management System (Drupal)
Student Timetabling and Room Booking
Media Hopper for Teaching and Learning
UniDesk Shared Service Management for HE and FE
Lynda.com for students and staff
Worktribe Research Management
How We Do It – Our Staff
More than 50% of Project Services staff have “expert” level knowledge in Project Management or Business Analysis
How We Do It – Our Staff
How we do it – Our Partnerships
Business Areas
Enterprise Architecture
Procurement
Technology Experts in IS
External Suppliers
Students and staff
How We Do It - Our Tools
• Projects Web Site – Repository for any project– Supports best practice– Available to all staff and students – Significant public content– Praised by Gartner
• ASTA Powerproject– Scheduling + resource management – Time tracking all IS Applications staff
• MindGenius mind mapping
Demonstration of Projects Web Sitewww.projects.ed.ac.uk
Dawn HolmesSenior Programme and Project Manager
Project Services
Toughest Challenges
Resource management across multiple projects with non dedicated resources
Immature project culture e.g. weak project sponsorship and benefits management
Developing and sustaining effective partnerships
Its about a lot more than IT!
Engaging with Stakeholders via Social Media
https://twitter.com/UoE_ISApps http://blog.apps.is.ed.ac.uk/
https://twitter.com/uoe_pmo
Our Divisional Dashboard
Communications and Engagement
Measures
DEVELOPING AND SHARING BEST PRACTICE
Developing + Sharing Best Practice in UK HE
Developing + Sharing Best Practice Internationally
Developing and Sharing Best Practice Links
• Chair UCISA Project and Change Management Group Mark Ritchie– Major Project Governance Assessment Toolkit (2014)– Effective Risk Management for Business and IT Projects (2015)– Establishing a PMO in a HE Environment (2015)
• Partnership Powered IT Change Mark Ritchie, Rhian Davies EDUCAUSE 2015
• Mind the Gap: Helping Non Project Managers to Deliver Success Rhian Davies, Nikki Stuart EDUCAUSE 2015
• Darwin, Finches, and Poker Chips: An Agile Journey Dawn Holmes, Bill Lee EDUCAUSE 2013
Some Future Activities
• Developing a Project Management Community of Practice at University• Delivering major new University wide programmes for Service Excellence
and Digital Transformation with KPMG• Developing best practice guidance for benefits management• Developing our project sponsorship capability – innovation funding• Upgrading and enhancing our Projects Website – innovation funding• Implementing Association of Project Management (APM) competency
framework linked to University staff development - innovation funding
