1

Tracy

2

Tracy

3

Tom

4

Tom

5

Tom

6

Tom

7

Tom

Takeaway from demographics:

This survey tends to represent larger companies, most likely in manufacturing/health care/gov’t/finance industries, and the opinion of managers in ops/HR in those organizations

8

Tracy

Q2: Please rate the following statements using the scale provided as they apply to your organization's core business (largest percentage of revenue).

9

Tracy

Q2 Please rate the following statements using the scale provided as they apply to your organization's core business (largest percentage of revenue).

10

Tracy

Q2 Please rate the following statements using the scale provided as they apply to your organization's core business (largest percentage of revenue).

11

Tracy

https://hbr.org/2012/06/managing‐risks‐a‐new‐framework

Risk to human resourcesAtypical incident risk of physical injury/illness/mortality

Safety behavior failures by employeeProcess/system failures causing adverse critical incidentsExternal catastrophic event

Typical risk of physical injury/illness/mortalitySafety critical interactionsMaintenance failuresResource constraintsEmotional/psychological health

Risk to physical resourcesRisk to physical/financial organizational assetsRisk to intellectual property

Risk to customers/clientsClient failing to use products/services correctlyFailure of client education on safety protocols

Cyber‐securityIncreasing area of risk for all organizations

12

Tom

Q3: “For your organization's core business, please select the primary sources of risk…” (respondents instructed to check all that apply)

13

Tom

Q3: “For your organization's core business, please select the primary sources of risk…” (respondents instructed to check all that apply)

14

Tom 

Q3: “For your organization's core business, please select the primary sources of risk…” (respondents instructed to check all that apply)

Winners:Physical work env: Durable goods/consumables (50%), Manufacturing/construction (45%), Gov’t (40%)Rel w/customers: Durable goods/consumables (50%), Education (40%)Reliability of support systems: Business svc/consulting (57%), Aerospace (50%), Banking/finance (46%)

15

Tom

Q3: “For your organization's core business, please select the primary sources of risk…” (respondents instructed to check all that apply)

Winners:Resource constraints: Health care (67%), Entertainment/hospitality (50%), Banking/finance (46%)Core biz: Banking/finance (38%), other various industries (42%)Maintenance: Utilities (57%), Manufacturing/construction (36%)

16

Tracy

17

Tracy

Q6: “When it comes to strategy concerning organizational risk, does your organization…”

18

Tom

Q5: “Regardless of current use, which of the following training topics are applicable to your organization and its employees for mitigating risk? (Please check all that apply)”

Winners (most applicable):Physical safety (84%), Policy/regulatory req. (84%), Health/wellness (77%), Chem/hazmat (74%), Adverse event/resilience (74%) 

Losers (least applicable):ISO9000/14000 (42%), IT/cybersecurity (41%), Sales training (40%), Client/customer/ptsafety (38%)

19

Tom

Q4: “Which of the following types of training does your organization utilize as part of a formal or informal risk management strategy? (Please check all that apply.)”

Most frequently “not offered”: ISO9000/14000 (35%), Client/customer/pt safety (29%), IT/cyber (26%), Sales training (26%), Privacy/HIPAA (24%)

20

Tom

Q4: “Which of the following types of training does your organization utilize as part of a formal or informal risk management strategy? (Please check all that apply.)”

Cross‐industry cut on “traditional” HiCon training

Durable goods, Health care, & Utilities highest on phys safety; Health care & Durable goods/Utilities/Manufacturing highest on chem/hazmat

Notable: Business services (N = 7) lowest for safety training

21

Tom

Q4: “Which of the following types of training does your organization utilize as part of a formal or informal risk management strategy? (Please check all that apply.)”

Cross‐industry cut on “modern” HiCon training

Utilities, Entertainment/hospitality & Health care highest for IT; Health care and Aerospace most regulated industries

Notable: Business services (N = 7) do not endorse IT or regulatory training

22

Tracy

Q7Total of 83 best practices from survey comments

23

Tracy

24

25