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@peoplelab_ #spotlighton
Welcome
Spotlight On The Employee Engagement Profession
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What we’ll cover today Background to the research Results Recommendations Q&A
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The Employee Engagement Gap
of their time on employee engagement
each week.
CIPD Employee Engagement Index for 2015 in the UK is at 39%,
Deloitte’s 2015 Global Human Capital Trends Report states
HR Review reported that the HR elite spend
1% 15%
Up just
Since 2014
‘culture and engagement’ were rated the most
important challenge of 2015.
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We wanted to explore why there is a gap between an increased focus on employee engagement and yet a lack of any real improvement.
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Who did we speak to?
Organisations
with UK HQ
All sectors and industries responded
including public, private and not-for-profit, from finance to healthcare
Have more than 5,000 employees
75 80%
42%
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And the results are in!
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The picture begins to become clear
of organisations need to demonstrate ROI
Have an employee engagement strategy
Do not measure impact
Have a definition of employee engagement
Just 50% 41%
Less than
53% 25%
Only
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Defining employee engagement
16% 37%
25% Who have an employee engagement definition…
Out of the
33% Say their definition is
somewhat misunderstood
14% Said their employee
engagement definition is well understood
say it is misunderstood say they don’t know
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You can’t measure what you don’t know.
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While the Enablers for Engagement* seem to be well adopted…
71% 62% 49% 32%
Line Managers
Employee Voice
Strategic Narrative
Integrity *As defined by Engage4Sucess
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Managers remain a barrier to improving levels of engagement
48% of managers do not
have a good understanding of engagement.
But is this really a surprise given those responsible for engagement may not be
able to define engagement either?
Leadership is a priority for survey respondents in 2016: making the case getting buy-in
encouraging leadership visibility role modeling
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Those who are responsible for managing employee engagement are focused on other priorities
81% 79% 76%
74% 74% Internal
Communications
Annual Survey
Developing Strategy
Training and
Development Leadership
Development
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Which comes first: engagement or communication?
68% of companies said that one of their goals is to improve internal communications through employee engagement.
However, we would argue that this is the wrong way round
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Where does engagement sit?
0
5
10
15
20
25
30
35
40
45
50
HR Employee Engagement
Internal Communications
Other
Who has responsibility for employee engagement?
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The staff survey lives on! Three-quarters of organsations conduct a regular employee
engagement survey.
Of those that do, 80% run an annual survey
19% said they do not believe the survey
process helps to improve employee engagement.
The primary reason given was down to the results disappearing
into a black hole…
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Building Capability
41% 40%
76% say they have been
working within the sector for more than five years
say they have been working within the field between
two and five years
say that they have not received any formal employee
engagement skills training.
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Organisational strengths…what is working well?
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But there are barriers which need to be overcome
Getting buy-in
Lack of resource
Lack of understanding
Line managers
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The budget barrier
No Budget
26% 21%
29%
Less than £10,000
Between £10,000 - £100,000
More than £100,000
24%
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In a nutshell…what have we found? We know engaged employees are critical for business success…
But we don’t really know what we mean by engagement, and we don’t have a strategy and plan
We don’t allocate much budget or time to engagement or invest in improving expertise or resources And we wonder why things aren’t improving
This means we are confused about where employee engagement should sit and what it is we need to do
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Our recommendations We set out to understand why there is a gap between an increased focus on employee engagement and subsequent performance. These are our recommendations to begin to move the dial on employee engagement:
Identify a definition
Invest for success
Start with the end in mind
Develop experts
Unblock the leadership barrier
Understand employee engagement vs internal communications
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Q&A
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Thank you Emma Bridger
07595 465515 For more tips from our research follow:
@peoplelab_ #spotlighton
www.peoplelab.co.uk