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The New Model for Pet Acquisition

Pet Ready, Oct 14, 2010

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Pet Ready Program

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Page 1: Pet Ready, Oct 14, 2010

The New Model for Pet Acquisition

Page 2: Pet Ready, Oct 14, 2010

What is Today’s Model?

Many pets are purchased from pet stores … especially small pets, including rabbits, rodents, birds, reptiles, fish & more

Adoption rates are low HSUS (Humane Society of the US) estimates that 3-4 MILLION

cats and dogs are euthanized in shelters every year Only 19% of pet dogs are adopted from shelters Only 22% of pet cats are adopted from shelters Most consumers are unaware that there is also an

overpopulation problem with other pets Most consumers do not think “Adoption First” when it comes to

smaller or more exotic pets Most consumers think they already know how to care

for a pet or that it’s relatively easy

Page 3: Pet Ready, Oct 14, 2010

Pet Trade Fallout—Life & Death

Pets in breeding mills (not just cats and dogs) suffer from back-to-back breeding, poor care & crowded conditions

Many pets suffer to varying degrees due to poor living environments & substandard care in stores and in homes … due to lack of knowledge and “after the impulse” disinterest

Pets are killed in shelters for lack of a home

Some treatable pets in shelters are being euthanized because they do not meet “health standards” for adoption

Domestic pets are “set free” outdoors … not realizing or caring that a painful death is the outcome

Many pets are not spayed and neutered ... proliferating the overpopulation problem

Page 4: Pet Ready, Oct 14, 2010

Pet Trade Fallout—Consumers

Many people do not enjoy their pets as much as they could simply due to lack of knowledge of proper care

Purchase of sick pets can cost unknowing pet guardians a small fortune in vet bills

Purchase of pregnant & wrongly-sexed pets fuels overpopulation … and consumer disenchantment

Many people are unwilling to spend $200+ on vet care for a $20 guinea pig (for example)

Many consumers do not understand their pet’s real requirements and lack commitment beyond the original purchase

Page 5: Pet Ready, Oct 14, 2010

Pet Trade Fallout—Pet Stores

Care information given to consumers is incomplete, inconsistent, out of date, frequently inaccurate … and tailored to move product

The primary objective is to sell product, not to screen or educate prospective pet guardians

Pet store employee turnover is high … quality training across multiple species is a huge challenge

Most pet stores purchase animals from distributors – whom they’ve never visited

Marketing targets children, spurring uninformed impulse purchases of pets

Page 6: Pet Ready, Oct 14, 2010

Pet Trade Fallout—Wholesale

Most distributors are their own breeding mills

Most distributors augment their “stock” from other breeding mills, backyard breeders, animal auctions, hobby breeders & hobby shows (these other sources are NOT regulated and have no enforced standards of care)

Minimum USDA requirements for breeding facilities are low (providing for baseline survival and safety only) … and not well enforced

Animals are packed into crowded crates and driven hundreds of miles for deliveries to the pet stores

Page 7: Pet Ready, Oct 14, 2010

Pet Trade Fallout—Shelters

Shelters are funded by tax-payer dollars, donations and grants

Some shelters strive to be no-kill, which requires significant community involvement, especially from rescue groups – but this shifts the cost and burden to private individuals, without addressing the underlying problem!

Statistics on shelter surrenders and euthanasia do not reflect the real numbers of animals at risk – they do not include private rescue surrenders nor the animals released outdoors

The problems are large … but poorly documented

Page 8: Pet Ready, Oct 14, 2010

Pet Trade Fallout—Rescues

Rescues are funded by the rescuers themselves (a punitive burden!) … and by donations

Rescuers rarely last for a decade due to financial strain and physical and emotional burn out

Rescues are thinly staffed and focused on the animals … they do not have the resources to do adoption days in a consistent manner at pet stores or other locations

Rescues do not want to be in the rescue “business” … they are compelled by ethics

Some initially well-meaning rescuers turn into hoarders whose animals in turn need rescuing!

Page 9: Pet Ready, Oct 14, 2010

Pet Trade Fallout—Society

What price does society pay for the current business model that treats our pets—sentient beings—as an expendable commodity?

The Pet Industry is over $47 BILLION … big business with many stakeholders

Taxpayers, rescues & donors are subsidizing many MILLIONS to those who profit from pets by dealing with the fallout issues

The MODEL is BROKEN, so how do we fix it?

We must change the supply and demand process itself!

Page 10: Pet Ready, Oct 14, 2010

Change through Regulation?

The public & the media are historically dismissive of constraints on pet ownership and pet sales

The Pet Industry has well-funded, business-oriented lobbyists and PACs

Agendas vary widely across animal welfare advocacy groups

Achieving consensus for well-intentioned legislation gets watered down through political compromises made to gain passage

Government regulation and enforcement spending is not well-suited to moral imperatives like pet welfare advocacy

Page 11: Pet Ready, Oct 14, 2010

The Market-Driven Challenge

We must find a solution that:

Works for everyone involved … balances animal welfare vs. pet trade concerns … without alienating consumers

Saves lives & improves quality of life for pets

Turns pet acquisition into pet commitment

Wins pet trade support … protects or increases profit

Achieves acceptable care standards developed by animal welfare experts and veterinarians

Is self-policing … not dependent upon enforcement funding

Evolves flexibly … focused upon continuous improvement

Becomes the natural and proud choice for all involved

Page 12: Pet Ready, Oct 14, 2010

A Market-Driven Solution

A program that is the natural choice a “win, win, win” for everyone …

pets, consumers, pet stores, shelters, rescues,

vets and more

Page 13: Pet Ready, Oct 14, 2010

The Pet Ready Solution

A CERTIFICATION program for consumers – with a twist

Ultimately, pet stores that sell animals would only sell animals to consumers who are Pet ReadyTM certified for that pet. Those stores would be Pet ReadyTM Certified Stores and promoted as such.

We get there stepwise over time … through consumer and trade awareness, acceptance and support in a market-driven fashion.

This is NOT a “license-to-own-a-pet” program … it is a “I am a responsible, informed consumer ready to buy or adopt my pet” program!

Page 14: Pet Ready, Oct 14, 2010

The Pet Ready Solution

Pet Ready will be a 501(c)(3) non-profit organization.

The EDUCATION PROGRAM would be developed by a COALITION of rescues, shelters, veterinarians and other animal-welfare advocates.

The Education Program would be appropriate to each species’ requirements. It is not a “one size fits all” approach.

Page 15: Pet Ready, Oct 14, 2010

The Pet Ready Solution

The “Education Program” would be provided in a variety of ways:

ONLINE: www.PetReady.org (in development)

Off-line via Pet Ready CD/DVD or workbooks with written/mailed materials

In person classes By Rescues By Shelters By Veterinarians By Pet Stores that do not sell animals

Page 16: Pet Ready, Oct 14, 2010

The Pet Ready Solution

Becoming “Pet Ready Certified” would not be burdensome.

Similar to traffic school … questions to prove that you watched a video clip and understood the basics … while being exposed to more advanced care topics.

The course would be a fun experience … visually rich and stimulating (available in multiple languages) … building excitement, responsibility and commitment.

Certificates would be good for a period of time (e.g., 3 years) to incorporate updated care standards

Multiple pets of the same type could be obtained through a single certification.

Page 17: Pet Ready, Oct 14, 2010

Pet Ready Participation

Two Major Levels:

Level 1: Pet Ready Supporters Any type of organization: Pet Store, Vet, Rescue, Shelter Promotes Pet Ready courses, through:

Pet Ready brochures available in the store or facility Info given during sales process (or included with receipt) Pet Ready Information and link on store’s website Pet Ready promoted during in-store classes or workshops

And offers special promotions for Pet Ready customers Ex: Vet Office: Free/discounted 1st checkup for a Pet Ready customer Ex: Pet Store: 15% off pet & purchases for Pet Ready customers

Page 18: Pet Ready, Oct 14, 2010

Pet Ready Participation

Two Major Levels:

Level 2: Pet Ready Certified Store (for stores selling pets) Performs all Supporter activities, and Will only sell a pet to a Pet Ready Certified customer

Certified Store Support provided by Pet Ready: Listing in online directory of Certified Stores Members will receive updates of Certified Store listings Rescues, shelters and others are strongly encouraged to help

promote and market Pet Ready Certified Stores (on their websites, to adopters, in marketing, etc.)

Special events & cross-marketing

Page 19: Pet Ready, Oct 14, 2010

Pet Ready Participation

Certified Store Compliance monitoring by Pet Ready:

Public can report instances of program abuse via websitenon-anonymously (i.e., ”certified store” observed selling a pet to a non-certified customer).

Procedure established for corroboration/investigation (i.e., “X” reports needed to trigger a call to the store to ask if they are having difficulty meeting the requirements and what else they might need for support.

If it’s determined that certification requirements are not being met … the store is removed from the Certified list and can move back to Supporter status.

Page 20: Pet Ready, Oct 14, 2010

Pet Ready Phases

A Pet Store can begin as a Pet Ready Supporter.

As a Pet Ready “Supporter” they help promote the program to the public.

They do not “lose” any business.

The store’s level of commitment and participation is up to them.

By offering some discounts to Pet Ready customers, they provide additional value and motivation to the general consumer to take the course.

Page 21: Pet Ready, Oct 14, 2010

Pet Ready Phases

They can advertise the fact that they are a Pet Ready Supporter, capitalizing on the social marketing benefit.

Some stores may never move to being Certified.

Stores hopefully decide that there is enough business to be gained rather than lost by moving to the Certified level.

Once Certified, they enjoy additional cross-marketing benefits provided by Pet Ready.

Page 22: Pet Ready, Oct 14, 2010

Pet Ready’s Prospective Consumer

Why will the average consumer spend perhaps $20 and an hour or two to take a course and get certified?

Many people want to do the right thing.

Great package of useful discounts and coupons … from geographically relevant Supporters (i.e., $100 worth of great discounts from a $20 course).

Social status/capital from Pet Ready achievement.

Social pressure applied by Supporters, media, Certified peers and governmental support or mandates.

Page 23: Pet Ready, Oct 14, 2010

Pet Ready’s Prospective Consumer

Parents can use the process as something to be earned by their children … for “impulse purchase” avoidance … and to ensure responsible pet guardianship.

It will be a positive learning experience generating viral marketing.

Builds child involvement and support of parents in optimizing the care provided to pets.

Additional levels of courses can provide further achievement status (basic, trainer and expert).

Page 24: Pet Ready, Oct 14, 2010

The Curriculum

Advisory Boards of animal care and welfare experts, veterinarians, rescues and other financially-disinterested parties (specific to each animal type) will be responsible for content development, review and approval.

An open feedback mechanism will be provided for courseware (via the website) … so that content can be continuously evolving, improving and kept current.

Will include appropriate messaging on adoption, spaying/neutering, etc.

Page 25: Pet Ready, Oct 14, 2010

Pet Ready Results

Consumers are better prepared for pet guardianship.

Impulse purchases are converted into informed purchases.

Pets win! … Pets live and in better conditions.

Proper and consistent care information is available to all.

A better pet experience means more spending on the pet over its longer lifetime … pet stores and vets win too!

Better pet guardians become role models to their friends and family – success breeds success.

Surrenders, euthanasia and outdoor releases will decrease.

Page 26: Pet Ready, Oct 14, 2010

Pet Ready Results

Pet owners have a positive experience with their pets … often adding more to their menagerie – helping to relieve over-population.

Pet stores and others in the pet industry can also use the courses for training their employees.

Page 27: Pet Ready, Oct 14, 2010

Pet Ready Operations

As a 501(c)(3) non-profit organization, Pet Ready will be funded by: Donations and grants Sponsorship and website advertising Certification course fees

Key areas of operations Marketing Courseware development and maintenance Certification administration, compliance, website tech support

Current Status In process of incorporation and 501(c)(3) status Business plan development, early funding Website development

Page 28: Pet Ready, Oct 14, 2010

Pet Ready Rollout

Pet Ready belongs everywhere Pet Ready is designed to build a paradigm shift in the

procurement and care of pets … at a national level. Pet Ready will initially focus on major market roll-outs, starting

with the San Francisco Bay Area as the pilot. City, County, or State-wide Initiatives

Government can encourage, reward or require Pet Ready compliance, as Pet Ready Supporters or Certified Stores … via mandate or other means.

Pet Ready will collaborate with governmental bodies and their chosen initiatives … targeting that geography to facilitate successful program roll-out and acceptance.

Page 29: Pet Ready, Oct 14, 2010

Pet Ready Rollout

Pet Ready Education Media Pet Ready courseware will initially be offered online CD/DVD, workbooks, and classroom guides to be developed,

as alternative media offerings. Momentum Building

Viral marketing from early adopters, governmental and media support will build awareness and momentum.

Pet Ready is focused on achieving market-driven success as the logical and satisfying “natural choice” of all parties involved.

Key early stage goals will focus on capturing and building on early feedback from all parties, to ensure rapid program improvement and success.

Page 30: Pet Ready, Oct 14, 2010

The New Model for Pet Acquisition

Are you Pet Ready?Learn more …

Visit www.PetReady.org