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4 of the Best Referral Program Examples See how top brands drive customer referrals By Tony Mariotti @tonymariotti

4 of the best customer referral program examples

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Four essential tactics - with real world examples - that the best customer referral programs use.

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Page 1: 4 of the best customer referral program examples

4 of the BestReferral Program Examples

See how top brandsdrive customer referrals

By Tony Mariotti@tonymariotti

Page 2: 4 of the best customer referral program examples

move the needle.

There are quite a few

referral marketing tactics

but four of them really

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who are killing it.

Here are the four best tactics

and real world examples

used by top brands

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1 Make Referral Programs Easy to Find

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a Call to action placed throughout your site in the header, including your homepage. (Not buried in your footer.)

b

1

Placement at the top, leftmost area of web pages is best.

Make Referral Programs Easy to Find

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a Call to action placed throughout your site in the header, including your homepage. (Not buried in your footer.)

b

c Not hidden behind a login.

1

Placement at the top, leftmost area of web pages is best.

Make Referral Programs Easy to Find

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a Call to action placed throughout your site in the header, including your homepage. (Not buried in your footer.)

b Placement at the top, leftmost area of web pages is best.

c Not hidden behind a login.

d Use color to attract attention.

1 Make Referral Programs Easy to Find

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Example: Prize Candle

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and you ask for the referral.

People are happy to share

and refer friends to your business

if your messaging is clear

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and see what happens.

A good call to action is easy;

just place a verb in front of

“what’s in it for them”

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2 Use a Clear and Concise Call to Action

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a Let sharers know, “What’s in it for me.”

b Let sharers know what their friend gets, too.

c Make it crisp and short – avoid being too wordy.

Use Clear and Concise CTAs2

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a Let sharers know, “What’s in it for me.”

b Let sharers know what their friend gets, too.

c Make it crisp and short – avoid being too wordy.

d Make an offer they can’t refuse.

Use Clear and Concise CTAs2

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to your whole list.

The fastest way to promote

your referral program is to

send a dedicated email blast

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a Send periodic, dedicated email blasts to your list.

b Reduce clutter: Use one – and only one – call to action.

c Place links to your referral page in transactional emails.

Take Advantage of Email3

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a Send periodic, dedicated email blasts to your list.

b Reduce clutter: Use one – and only one – call to action.

c Place links to your referral page in transactional emails.

d Place links to your referral page in newsletters, too.

Take Advantage of Email3

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increase performance.

Once you’re up and running,

now it’s time to optimize

to find out what will

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a Modify (A|B test) offers, copy, images and shared content.

b Measure and test sharing rates and referral conversions.

c Take advantage of seasonal or trending events.

Always be Testing (A|B)4