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Service Design Network Global ConferenceBest slides, Stockholm, October 2014
Wim Rampen, Delta Lloyd GroupCustomer Experience is becoming more important in Marketing
Nathan Shedroff Additional qualitative values drive total value and are usually ignored by business KPIs
Veryday Progressive Insurance found a „service way“ to reduce costs and increase customer satisfaction
Denis Weil New form of design: Businesses created from a Service Design perspective, e.g. AirBnB
Mark Levy, AirBnB Holistic tasks of AirBnB’s Chief Employee Experience Officer
Richard Newland Why new ideas often fail
Mauro Rego & Marion Fröhlich, SAP Five values need to be taken into account to implement new ideas
Byron Wilson, Kaiser Permanente & Alisan Atvur Decisions and habits are responsible for bringing visions into reality
Veryday after Daniel Kahneman Three different stages of self: anticipating, experiencing, reflecting
Nathan Shedroff Every experience affects the state of mind with its 5 aspects
Joydeep Bhattacharya, Accenture Designing the brand experience becomes more and more important
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making companies more relevant for people
Rlevance Consulting GmbHChristian Vatter, Managing Director
[email protected], +49 151 2520 5043
Berlin, Germany
www.rlevance.com
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