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The Importance of Fast Data – How to quickly and easily collect Customer and Employee insight
SM
Who is QualtricsDemonstrationWhat makes us uniqueQ&AToday’s Agenda
Brands & Organizations
8K +of the top 100
business schools
99
Users
1.8M
+
Used In
Countries
75+
The World’sLeadingInsightPlatform
PROVO / USADUBLIN / IRLSYDNEY / AUSSEATTLE / USA
KNOWYour CustomersYour EmployeesYour Market
Customer InsightsVoice of the Customer
ProgramsCustomer Satisfaction Surveys
Net Promoter SystemsWebsite Experience Feedback
Employee Insights360-degree Employee
FeedbackEmployee Engagement
SurveysEmployee Satisfaction
SurveysExit Interviews
Market InsightsAd Testing
Concept TestingMarket ResearchAcademic Studies
All your insights in one place
Enterprise-wide Solution
Voice of the CustomerCustomer SatisfactionNet Promoter Score
OPERATIONS / CX
MarketCustomerAcademic
RESEARCH
Concept TestingProduct TestingFeature Prioritization
PRODUCT DEVELOPMENT
Single Data Collection PlatformBest-in-class SecurityEasy to Implement
IT
Ad TestingWebsite Targeting & FeedbackBrand Tracking Studies
MARKETING
Employee Engagement360 Degree FeedbackEmployee Satisfaction
EMPLOYEE DEVELOPMENT
Top 10 Ways to Use Qualtrics
360-degree Employee Feedback
Customer Loyalty – NPS
Ad Testing
Brand Tracking Studies
Product Development & Concept Testing
Customer Satisfaction
Market Research
Employee Engagement
Website Feedback
Voice of the Customer
Online surveys
Website
intercepts
Mobile and SMS
Offline / In-
person
IVR surveys
Social media
Kiosk
QR code
Website link
Analyze trends across
channels
Zoom into individual
customers,zoom out for big picture
Integrate with existing
systems
Text analytics
Key driver analysis
Turn data into insights
Reporting & Role-basedDashboards
SolicitedFeedback
UnsolicitedFeedback
Dynamic CaseManagement
Automated
alerts
Close the loop
Drive
improvement
Launch new
studies
Create new
initiatives
ASSIGN ACTIONS TO
Individuals
Groups
Departments
Locations
Collect
Analyze
Act
What makes us unique?
SM
Leading Enterprises Choose Qualtrics
more than 8,000 and growing
WhyOrganizationsUseQualtricso Easiest to use products
o Enterprise-grade platform
o Best-in-class security
Powerful survey engine
Open architecture
Secure & scalable across the enterprise
Casemanagement
Role-baseddashboards
Data from any channel and source
Over40 languages
World-class Training and
Support
o Integrate with existing systems
o Collaborate across the enterprise
o Sophisticated, yet simple to use
o Full control and scalability
o Fast results
Traditional Providerso Requires
programming
o Must be
customized
o Outdated & slow
o Excessive time to
value
o Complex implementation
Low-end Providerso Basico Easily outgrow ito Not professional gradeo Company data owned
by employee
How do we stack up?
o CRM integrationDeliver actionable customer insights to the CRM of your choice.
o Qualtrics APISeamless integration with other best-in-breed software solutions.
o Ultimate flexibilitySingular view of all your voice of customer data and consumer insights.
Cross-PlatformIntegration
Patryk [email protected]
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