SERVICES

WHY WE’RE DIFFERENT

MOBILITY HELP DESK Today, enterprises rely on mobility as an acceleration of business. Supporting mobility users issues has become a core IT function. It is time consuming and requires a broad knowledge of devices, operating systems and carrier plans, which are constantly changing. Bring Your Own Device (BYOD) has created even more complexity, bringing more devices and support issues into the mix.

At Mobility Help Desk, we custom design our service offerings to address your specific needs. Our goal is to help you bring clarity, control and cost savings to your mobile environment. Whether it is device acquisition, provisioning or deployment; or device management support and replacement, we have the experience and expertise you need.

HOW MANY RESOURCES?

Today, most companies contact their carrier sales rep to order new devices, whether they are smartphones, tablets or other wireless connected devices.

Then, the IT group usually needs to get involved in order for the new device to be imaged to the corporate

standard and (hopefully) secured. Once a device has been deployed into the corporate environment, it becomes a “help desk” issue to support any device and/or end-user issues.

Now factor in the impact on accounting, and their efforts to best determine to which budget the

CAPEX costs should be expensed and to which budget the monthly carrier costs should be expensed.

Then, your carrier sales rep meets with you for your quarterly review and assesses post mortem how all of these changes have affected your account.

If any of this describes your company’s current environment or processes, you are not alone.

Mobility Help Desk delivers comprehensive mobility management solutions that enable enterprises to increase business velocity, transform processes and achieve sustained cost savings.

From basic phones to smartphones, tablets to laptops, even Machine-to-Machine (M2M) solutions - we can help.

Let us show you how we can bring clarity, contol and cost savings to your mobile envoronment.

MOBILITY LIFECYCLE

From device acquisition to plan management and help desk support. Our team is with you through every step of the mobility lifecycle.

“WE DRIVE” APPROACH

We manage all aspects of the mobility lifecycle, allowing you to focus internal resources on tasks more core to your business mission.

OUR PROVEN EXPERTISE

We stay current on the ever- changing landscape of mobile devices and plans in order to best meet your unique needs.

FIXED COST BUNDLES

Move from unpredictable, CAPEX intensive situations into predictable, controlable, and lower cost mobile ecosystems.

“I just wanted to let you

both know that the customer service I ’ve

received from Mobil i ty Help Desk has

been AMAZING, AMAZING, AMAZING.”

- April K., Washington

VARIABLE vs. FIXED

Wireless expenses tend to have a high degree of cost variability. This could be due to equipment purchases, a change in usage patterns, international travel, etc.

With our offering you can stop worrying about the variables and count on a fixed, predictable cost simply based on the number of users and user types.

FIXED IS BETTER

We take the extra time to research each and every one of your historical costs and usage trends. This allows us to run cost models against your mobile environment, factoring in device acquisition (CAPEX) costs, provisioning, deployment, monthly management, ongoing help desk support, and finally repeating the process down the road through device refresh and recycling.

Upon completion of our analysis, we are able to arrive at an all-inclusive, fixed cost

per device, which we will guarantee to our clients for the term of their contract. No CAPEX, no monthly management fees - just a lower, fixed cost per device.

Clients electing to operate in this new wireless paradigm, get to enjoy all of the following benefits:

• Lower, Fixed, Predictable Costs

• Mobile Environment Standards

• Inventory Tracking and Utilization

• Comprehensive Device Imaging

• Device Accessories and Kitting

• Mobile Device Management (MDM)

• Spare Inventory “Hot” Devices

• Single Electronic Transaction

Calculating your wireless budget will no longer involve a complex algorithm and forecasting models. Multiply your new fixed cost by your wireless users and you’re done. Now that is a better way!

“Quick response, h ighly knowledgeable, very

friendly, super patient and a “can do att itude”

regardless of my question. It ’s been a

pleasure to work with them”

ELIMINATE VARIABLE COSTS The Wireless Service Bundles are the lead service offered planning and accurate budgeting of your mobility spend. by Mobility Help Desk. With the Wireless Service Bundles, enterprise clients enjoy all of the benefits associated with our other mobility management services and eliminate the need for capital expenditures (CAPEX) associated with mobility device upgrades, replacements and accessories.

The Wireless Service Bundles take the expense variability out of the mobility environment. It delivers a long-term, lower, fixed cost to clients, which allows for long-term

Our Wireless Service Bundles are unique in the Mobility Management industry. By including all aspects of the mobility lifecycle into our Wireless Service Bundle, we are able to deliver sustained savings, device standardization, substantial process improvement and dramatic productivity gains to our clients.