Welcome  toImplementing  The  Training  ProgramDyah Pramanik,  MM

TRAINING  AND  DEVELOPING  EMPLOYEESImplementing  The  Training  ProgramDyah Pramanik,  MM

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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

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TRAINING AND DEVELOPING EMPLOYEES: Im ple m e n t in g Th e T ra in in g Program

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LEARNING OUTCOMES1. Explain how to use five training

technique.1. Explain how to use five training

technique.

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Training Methods• On-the-Job Training• Apprenticeship Training• Informal Learning• Job Instruction Training• Lectures• Programmed Learning• Audiovisual-Based Training• Vestibule Training• Teletraining and

Videoconferencing• Electronic Performance Support

Systems (EPSS)• Computer-Based Training (CBT)• Simulated Learning• Internet-Based Training• Learning Portals

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The OJT Training MethodOn-the-Job Training (OJT)

• Having a person learn a jobby actually doing the job.

Types of On-the-Job Training• Coaching or understudy• Job rotation• Special assignments

Advantages• Inexpensive• Learn by doing• Immediate feedback

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On-the-Job Training

1

Follow up

Present the operation

Steps to Help Ensure OJT Success

Prepare the learner

Do a tryout

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3

4

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FIGURE 8–3 Some Popular Apprenticeships

The U.S. Department of Labor’s Registered Apprenticeship program offers access to 1,000 career areas, including the following top occupations:

• Able seaman• Carpenter• Chef• Child care development

specialist• Construction craft laborer• Dental assistant

• Electrician• Elevator constructor• Fire medic• Law enforcement agent• Over-the-road truck driver• Pipefitter

FIGURE 8–4 Job Instruction Training at UPS

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Delivering Effective Lectures• Don’t start out on the wrong

foot.• Give your listeners signals.• Be alert to your audience.• Maintain eye contact with

audience.• Make sure everyone in the

room can hear. • Control your hands. • Talk from notes rather than

from a script.• Break a long talk into a series

of five-minute talks.• Practice and rehearse your

presentation.

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Programmed Learning

Advantages• Reduced training time• Self-paced learning• Immediate feedback• Reduced risk of error for learner

Presenting questions, facts, or

problems to the learner

Allowing the person to respond

Providing feedback on the accuracy

of answers

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Intelligent Tutoring Systems

Advantages• Reduced learning time• Cost effectiveness• Instructional consistency

Types of Programmed Learning

• Interactive multimedia training

• Virtual reality training• Virtual classroom

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TABLE 8–2Names of Various Computer-Based Training Techniques

PI Computer-based programmed instruction

CBT Computer-based training

CMI Computer-managed instruction

ICAI Intelligent computer-assisted instruction

ITS Intelligent tutoring systems

Simulation Computer simulation

Virtual Reality Advanced form of computer simulation

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Internet-Based TrainingTeletraining and

Videoconferencing

Electronic Performance Support Systems (EPSS)

Computer-Based Training

E-learning and learning portals

Distance Learning Methods

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

FIGURE 8–5Partial List of E-Learning Vendors

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Lifelong Learning and Literacy Training Techniques

Provide employees with lifelong educational and

learning opportunities

Instituting basic skills and literacy programs

Employer Responses to Employee Learning Needs

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Creating Your Own Training Program

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2

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4

Creating a Training Program

Use a detailed job description

Set training objectives

Develop an abbreviated task analysis record formDevelop a job instruction sheet

5 Compile training program for the job

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K E Y T E R M S

§ employee orientation§ training§ negligent training§ task analysis§ competency model§ performance analysis§ on-the-job training (OJT)§ apprenticeship training§ job instruction training (JIT)§ programmed learning§ electronic performance

support systems (EPSS)§ job aid

§ virtual classroom§ lifelong learning§ management development§ job rotation§ action learning§ case study method§ management game§ role playing§ behavior modeling§ in-house development center§ executive coach§ organizational development§ controlled experimentation

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall