Alex K GeorgeBSF-10-002

Need For Effective Communication….

Communication is the transfer of information and understanding from one person to another person. It is the way of reaching others with facts, ideas, thoughts and values.

-Keith Davis

Communication is the articulation of sending a message through different media, weather it is verbal or nonverbal.

What is communication?

COMMUNICATION

•Derived from the Latin word COMMUNICARE(to share, to impart, or to commune)•A dynamic interactive process•Exchange of meaning and understanding

COMMUNICATION TOOLS

There are four basic communication tools:

i. Listening ii. Speaking iii. Reading iv. Writing

Types of Communication

1. Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc.

2. Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals.

3. Lateral or Horizontal Communication: Among colleagues, peers at same level for information level for information sharing for coordination, to save time.

In modern business environment communication extends beyond written or spoken words to listened word.

Visual dimension added by T.V., computers has given to new meaning to communication.

COMMUNICATION NETWORKS

chain wheel All channel

The Communication Process

SENDER(encodes)

RECEIVER(decodes)

Barrier

Barrier

Medium

Feedback/Response

KEY ELEMENTS IN COMMUNICATION

There are three key elements in the communication process,

1.• You 2.• Your audience 3.• Your message

Typically, we retain information at these rates:

10 percent of what we read

20 percent of what we hear

30 percent of what we see

50 percent of what we see and hear

70 percent of what we see and discuss

90 percent of what we do

Communication is the way through we acquire information and knowledge

How to Improve Existing Level ofCOMMUNICATION?

IMPROVE LANGUAGE.

IMPROVE PRONUNCIATIOON.

WORK ON VOICE MODULATION.

WORK ON BODY LANGUAGE.

READ MORE

LISTEN MORE

INTERACT WITH QUALITATIVE PEOPLE.

IMPROVE ON YOU TOPIC OF DISCUSSION,

PRACTICE MEDITATION & GOOD THOUGHTS.

THINK AND SPEAK.

DO NOT SPEAK TOO FAST.

USE SIMPLE VOCABULARY.

DO NOT SPEAK ONLY TO IMPRESS SOMEONE.

LOOK PRESENTABLE AND CONFIDENT.

Always think ahead about what you are going to say.

Use simple words and phrases that are understood by every body.

Increase your knowledge on all subjects you are required to speak.

Speak clearly and audibly.

Check twice with the listener whether you have been understood accurately or not

In case of an interruption, always do a little recap of what has been already said.

While listening, always make notes of important points.

Always ask for clarification if you have failed to grasp other’s point of view.

Repeat what the speaker has said to check whether you have understood accurately.

ESSENTIALS OF COMMUNICATIONDos

ESSENTIALS OF COMMUNICATIONDON’Ts

Do not instantly react and mutter something in anger.

Do not use technical terms & terminologies not understood by majority of people.

Do not speak too fast or too slow.

Do not speak in inaudible surroundings, as you won’t be heard.

Do not assume that every body understands you.

While listening do not glance here and there as it might distract the speaker.

Do not interrupt the speaker.

Do not jump to the conclusion that you have understood every thing.

Summary

Communication: exchanging ideas. Key elements: you, your audience, your message. Key tools: listening, speaking, reading, writing. Networks: chain, wheel, all channel.

Effective communication is needed to convey our ideas correctly. It’s a great skill to survive in the competitive world. But there are lot Barriers To Communication.

…in the new global and diverse workplace requires

excellent communication skills!

Success for YOU…

REFERENCE

Oxford English dictionary,2001,S. Catherine, oxford university press. www.clrp.cornell.edu,27/10/2011,10:40pm www.wikipedia.com,27/10/2011,10:30pm Gupta Meenakshi, Nature of technical communication. Rosenbaum Toni, 2005, Effective communication skills for highway and

public work officials, New York, pp4-44. Personal interview- Kaushik, Asif, Raghul, Muralidharan.