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© 2014 IBM Corporation

BusinessConnect and SolutionsConnectIt’s time to make bold moves.

Driving stronger business insight through improvedfinancial reportingMM/DD/YY


IBM is investing heavily in Analytics

• More than $17B in Acquisitions Since 2005; more than any other company

• Most comprehensive portfolio, from business to IT Analytics, while most other vendors offer only point solutions

• C&SI’s suite of analytics products leverage best of breed capabilities from across all of IBM’s portfolio

Autonomic Operations

Developer Productivity

Deep CompressionpureXML

pureScale

Pervasive Content

Stream Computing

Content Analytics

Advanced Case Management

Workload Optimized Systems

Social Analytics/Consumer Insight

2013

2005

Decision Management


Market Problem: The Need for Agile & Leaner Operations

• Large enterprises generate TB of data per day

• 50% growing dissatisfaction with traditional performance management solutions for production IT

• 30% of them believe that they do not have a way to proactively detect problems

• Looking to gain actionable insights from raw data

…by churning through piles of data and translating this to understandable, relevant information, and actionable insights.

..to avoid or shorten outages that might cost millions of dollars per hour

Operational Visibility

IT Overwhelmed by DataIT Overwhelmed by Data


Better Business Outcomes

Mainframe Network

Cloud Applications DBs Storage Security

Wireless

Operational Environment11

22

APMOperations

MgtInfrastructure

Mgt

Contextless Data

Predict Search Optimise

Insightful Data

ACT

Expert advice

IBM or 3rd PartySolutions33

IBM SmartCloudAnalytics Capabilities44

Cognitive Self Learning 55

Easy to use Solutions 66

77 SaaS & On Prem

Presented in contextof situation

INCREASED VALUE ADDED DATA

Contextless Data

Outcomes

IT Ops Running at SPEED of Business

Op. Efficiency

Data Insights & eliminate manual

thresholds

Cost competitiveKPI’s & Metrics

Proactive Outage

prevention

Rapid problem Resolution


Operational Environment

SaaS & On Prem

Presented in contextof situation

OutcomesCharacteristicsof an IT Ops

Analytics driven organisation

ALL PEOPLE

ALL DECISIONS

ALL INFORMATIONKey ability to pass

info between IT Tools &

Solutions

ALL PERSPECTIVES

Better Business Outcomes


IBM Operations ManagementEnables Operations to shift to a more agile and efficient organisation

• Consolidate, enrich and correlate operational data from your entire environment and visualize in a single operational view

• Search across any data to identify, diagnose and repair problems faster with the right details quickly to hand

• Predict problems before they become service impacting

Powered by the #1 Event Consolidation soltution in the market

Solution Benefits

Large Capacity

Big Data streaming engine ensures solution can grow with your needs

Simplified Behavioral LearningNo complex manual intervention to setup

Heterogeneous Environments

Consume and search across operational data from IBM or 3rd-party monitoring solutions

IBM Expertise Built-in

IBM & partners expert knowledge extend solution with applications & infrastructure Insight Packs

“The IBM Analytics solution helped detect 100 percent of the major incidents that occurred, including silent failures, and helped us eliminate manual thresholds, which will result in a cost avoidance of $300K USD annually”

Chris Smith, Director Tools and Automation Consolidated Communications Holdings, Inc.


User Scenario

Faster Problem Resolution

SearchPredict problem before they occur Quickly search across Massive amounts of data

LOB Admin.Or IT Operations

APM data

PI sends anomaly alert to OMNIbus

PI behavioral learning on APM data

In-context search from anomaly event to find and resolve problem in logs

APM/ITM Predictive Insights Log Analysis OMNbus

1. Monitor full service stack2. Learn normal behaviour3. Alert on abnormal deviation4. Diagnose abnormality with

log search to find problem

Proactive Outage Avoidance

Predict


Demonstration












Testimonials


Consolidated Communications avoids network outages and improves customer service

Consolidated Communications avoids network outages and improves customer serviceNeed

• Monitoring a customer base of 250k access lines, 125k Internet, and 30k video is a challenge

• Managing manual thresholds within this networking environment is a nightmare

Benefits• Using SmartCloud Analytics, behavioral learning

techniques generate alerts automatically when something is not normal

• Enable earlier detection and insight into issues not detected by existing monitoring systems

• Easily obtain impact analysis into how the network copes with various failure conditions

“IBM SmartCloud Analytics helped detect 100 percent of the major incidents that occurred, including silent failures, and helped us eliminate manual thresholds, which will result in a cost avoidance of $300K USD annually”

- Chris Smith, Director, Tools and AutomationConsolidated Communications Holdings, Inc.

Predict


Large retail bank increased online banking application availability through predictive analytics

Large retail bank increased online banking application availability through predictive analyticsNeed

•Ensure critical retail banking applications were online 24x7 for high customer satisfaction

•Proactive anomaly detection was needed to ensure adequate time to resolve major incidents before they became service impacting

Benefits• Alerted 10 major incidents in a 4 week period in

advance of customer detection

• Simultaneously monitors over 80 servers and 40K metrics

• Estimated savings with outage avoidance analytics was $600K for this 4 week period

Predict


Barclays Bank improves customer insight and intelligence Barclays Bank improves customer insight and intelligence

Need

• Limited traceability and auditability of infrastructure and applications

• Lacked a single location to process myriad collection of log data

• Required improved customer channel intelligence

Benefits• Using SmartCloud Analytics, was able to identify

customer patterns from log data and apply this to channel intelligence

• Improves customer insight from operational data sources

• Created a one-stop shop for data discovery, and data processing of log file sources

Search


Consolidated Communications


Thank You

Presentations & Public Speaking

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