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NONVERBAL COMMUNICATIONOLD SAYING
“ACTIONS SPEAK LOUDER THAN WORDS”
Nonverbal Communication
EXAMPLES
OF
FACIAL EXPRESSION
BODY POSTURE
PHYSICAL OBJECTSGESTURES
HOW WE UTTER WORDSENVIROMENT
NONVERBAL BEHAVIOR IS AMBIGUOUS
5 WAYS NONVERBAL COMMUNICATION BEHAVIORS INTERACT WITH VERBAL
COMMUNICATION
1ST BEHAVIORS MAY REPEAT2ND VERBAL MESSAGES 3RD BEHAVIORS MAY HIGHLIGHT
VERBAL COMMUNICATON4TH MAY CONTRADICT VERBAL
MESSAGE5TH SUBSTITUTE NONVERBAL FOR
VERBAL ONES
NONVERBAL COMMUNICATION CAN BE POWERFUL IN EXPRESSING RELATIONSHIP-LEVEL MEANINGS
• “SOME CALL IT THE RELATIONSHIP LANGUAGE”• THREE DIMENSIONS OF
RELATIONSHIP-LEVEL MEANING
1ST RESPONSIVESNESS
2ND LIKING 3RD POWER
* ALL DEPENDS ON THE RULES OF ONES CULTURE
VIDEO TIME
http://www.youtube.com/watch?v=CQXg-ng_osM
Engaging in Noverbal Communication
Nonverbal communication is symbolic and functions to supplement or replace verbal messages, regulate interaction reflect and establish relationship level meanings, and express
cultural membership
Understanding nonverbal communication leads to interpreting the types of nonverbal
behaviors
Here are some effective descriptions to create and interpret meanings
Kinesics• Refers to the body gestures, body position ad body
motions, including those of face.• A gestures that reflect feelings and attitudes.
Kinesics Example• A person who stands
inside a closed glass phone booth. You can not hear a word he says, but you see his postures.
• Our faces are messengers:
Eyes that shoot daggers of anger, issue
challenges, express skepticism, radiate love
HAPTICS
Is a form of nonverbal communication in the way by which people and animals communicate via touching Is touching and being touch essential to healthy life?
YESConversely, researchers have learned that babies who are massaged thrive more than babies
who are touched less(Miller, 2009; Mwakalye & DeAngelis, 1995)
PHYSICAL
• The actual way we look. Physical qualities such as sex, skin color, and size.
• The general cultural standard for attractiveness is modified by ethnicity and socioeconomic class.
• Physical appearance includes physiological characteristics, such as eye color and height.APPEARANCE
Do you need to be aware of the effect of your physical appearance?
YESBased on physical qualities, we may make inferences about
others personalitiesAffects our view of other cultures.
Self esteem-if we feel confident it will cause others to what to be around us.
Olfactics
• Refers to the sense of smell, is a term for odors and scents.
• Our perception of them, we tend to react to people regarding their smell.
ExamplesThe smell of freshly baked bread or cookies
The sent of perfumes, or body oils we choose to wear can be personal signatures.
(perception and use of time)
PROXEMICS (personal space)
ENVIROMENTAL FACTORSCHRONEMICS
Artifacts
SILENCE
Paralanguage
MR BEAN • http://www.youtube.com/watch?v=emZyiKBe
vE4
How to avoid misinterpretation:
We can honestly never be completely sure what people mean! We all have different definitions for the same body language. Miscommunication is easy!
They’re both listening.
They’re both crossing their arms but meaning two totally different things.
As learned last week…
“You’re staring at
me”
WRONG
“When you look at me so
intensely, I feel uncomfortable.”“
RIGHTAlways remember that there are other interpretations besides
your own and that we should all work to understand each other.