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Brief overview of how an integrated Contact Centre can dramatically improve sales conversion rates
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Professional Contact Centre
to increase Sales Response Rates
Overview
Teleshoppe Enterprise Client
• The Value of an Integrated Contact Centre
– Complete peace of mind – toll-free number, mobile phone calls, web, email and
SMS fully covered
– Polite, trained response cell team increases customer satisfaction
– Every customer query is answered in 24 hours
– As projects increase, call load is handled professionally and efficiently
– You can monitor the entire activity sitting at your desk with our online panel
– Net benefit: 35% - 50% increase in sales conversion due to proper response
– Successful sales conversions: Upto and additional 400 units per month
Benefit
Teleshoppe Enterprise Client
Today’s scenario
Your customer queries go to multiple places
SMS
Short code
BSNL toll free
numberOffice reception
phones
Enquiry from
Corporate Website Queries from
specific project websites
Email queries
Brokers calls
(BSNL/MTNL numbers only)
Projects & other
promotions
Teleshoppe Enterprise Client
Our solution
Enterprise Client- Sales and Marketing Team
SMS
Short code
Nationwide toll
free number
Office reception
phones
Email queries Brokers calls
Enquiry from
Corporate Website Queries from
specific project websites
(99Acres.com, iProperty.com)
Projects & other
promotions
Teleshoppe Enterprise Client
Teleshoppe’s proprietary Client Management
System (CMS) – how it works
Customer
Name
Contact
Number
Date & Time City
(1) Anand Singh 9810333076 25th October 5:00 p.m. Delhi
(2) Ruchi Jalan 9821682743 21st October 1:00 p.m. MUMBAI
(3)
(4)
Welcome to
Enterprise
Client…would you
like to register your
site visit ?
Hi ! You had called us last
week about payment
options….would you like to
speak to a specialist ?
Teleshoppe Enterprise Client
Client Management System
Unified Customer Interactions
• Toll-Free number + Call Management System– Handle enquiries
– Lock-in customer/site visits
– Confirm deliveries and provide customer support
• SMS +email +web queries– Receive customer queries 24/7
– Customer gets automated replies
– You get customer’s details
• Lock-In Interaction Gateway– Enter ALL customer details
– CONFIRM the appointment (leave Nothing pending!)
– Collection calls - Accept cheque/drafts/PO’s and all other payments
• Interaction management software– Updates and reminds customers previous interactions
– Manages billing reminders for both broker and customer
– Sends status to customer and to you
• Mobile and eDM push platform– New product updates automatically scheduled – e.g., GC Grand every Sunday
• Outbound promotions - nationwide database– 32 lakh validated customers – buying behaviour, age, gender, mobile, email, city…….
Teleshoppe Enterprise Client
Campaign Control Panel – what you see
Teleshoppe Enterprise Client
Our volume plan
CMS is designed to handle 100,000 queries per month
SMS
Short code
Nationwide toll
free number
Direct mobile
numbers
Email queries Brokers calls
Enquiry from
Corporate Website Queries from
specific project websites
Projects & other
promotions
200 in-calls
per day
50 emails
per day
150 in-calls
per day 20 SMS per
day
50 broker
calls per day
15 emails per
site per day
25 emails per
day
2 ongoing
promotions
Combined load = 700
responses per day
Teleshoppe Enterprise Client
Lead Generation
Select target numbers from our 32 lakh proprietary customer
database (all India)
Broadcast eDM with
“CLICK HERE” links
Broadcast SMS with
“REPLY YES” link
Call confirmed customers from our in-house Response Cell and
confirm date/location for test drive
Give the marketing team the
Campaign Control Panel
(CcP) with online MIS
Inform nearest dealer of the
customer’s name & contact
to confirm test drive
Telecalling
and Response
Management
Mobile
Platform
promotions
Response
capture via eDM
(electronic Data
Mailer)
Database
selection and
targeting
Teleshoppe Enterprise Client
Our mission
Our mission is to make your brand impossible to forget !!!
S V Mobile Teleshoppe Private LimitedSMS MT to 53456 | 011.2669.2263 / 64 | www.essemess.com RT401, Rajendra Tower, Geetanjali Enclave, New Delhi 110017
+91 98103.03105 | [email protected]
Teleshoppe Enterprise Client
India’s best brands have trusted us:
Our Credentials
• Baksons
Homoeopathy
• Western Union
Money Transfer
• DHL
• P T Education
• AHA – Air Hostess
Academy
• Xerox India
• Pentair Water
• Telebrands (as
seen on TV)
• HelpAge India
• VLCC Healthcare
• Women’s Era
• Competition
Success Review
• Agrawal Packers
and Movers
• FairDeal Packers
and Movers
• Goel Packers and
Movers
• Hero MindMine
• Ricoh
• Payworld
• LifeCell India
• Jaypee Group
• Bethel Church
• Delhi Public
School
• Central Cargo
Packers and
Movers
• Anupam Sinks
• M-Tech Developers
• IndiaRace.com
• Career Launcher
• PeopleHealth.in
• Amrapali
Developers
• Mangal Keshav
• AirTel - BizConnect
• Vodafone -
CampusConnect
Teleshoppe Enterprise Client
Web
Toll-Free
SMS
Examples
Teleshoppe Enterprise Client
c
Examples
Teleshoppe Enterprise Client
Examples
Teleshoppe Enterprise Client
Examples