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MY BEST ADVICE TO YOU…Practical Advice from Community Association Management Professionals
ON AVOIDING BURNOUT
“Don’t work more than 40 hours a week to avoid burnout. A rested person is more effective to get the job done.”
ON SEEKING COUNCIL
“Don’t follow a Board’s direction blindly. If you don’t feel it is appropriate, make sure you speak to legal counsel before doing (obviously inform the Board if you have reservations about their decision). ”.
ON TAKING NEW CLIENTS
“Stop trying to take every client who comes to you. Some just won’t fit into your Company box.”
ON TAKING IT PERSONALLY
“Managers shouldn’t take things personally and be able to have things roll off their backs when they receive negative feedback from homeowners.”
ON KNOWLEDGE SHARING
“While hard as a smaller company, it is important to not rely solely on one individual to know a process; duplication of knowledge within the company is key.”
ON HIRING CONSULTANTS
“I think that I erred by not hiring consultants to save money. In the long run, after hiring consultants and experts, we both saved money and had a better result.”
ON BOARD DRAMA
“Do not feed into the drama of the Board. A person against the Board or HOA can be your closest ally if the situation is treated correctly.”
ON COMMUNICATIONS
“Our Business takes a team approach. We do not just have one community manager that only deals with that community. We have more so that the client always has someone to talk to.”
ON GIVING BACK
“Work in teams, build recognition and reputation in the community, and give back to the communities you work for.”
ON COMMUNICATIONS
“Don’t wait too long to act on a project you know is failing.”
ON ACCOUNTING
“For reconciliation purposes, record credit card payments separately from cash and check payments.”
ON USING TOPS
“Learn Add/Waive, Pay adjust, etc. inside and out. When in doubt, use the sample community to test the transaction.”
THANK YOU!
Thanks to www.foundanimals.org for the awesome animal photos!
