Upload
tembostatus
View
73
Download
1
Embed Size (px)
Citation preview
PEOPLE CULTURE
CONFIDENTIAL4
2
ii FOREVER
ASHLEY DALZIELPeople Culture, Vice President
BA | MA | Lululemon HQ
Alumni
AGENDA
I. History – lululemon + Freshii
II. Guiding Principles
III. Freshii’s People Culture Top 4
IV. Creating Communitii – Case Study
David Letterman Oscar de la Renta
Appeal to the
MassesAlways with
Style
‘LULULEMON’
THE FRESH FOOD
BUSINESS
5 GUIDING PRINCIPLESTHAT DRIVE US EVERY DAY
9
TALK IS CHEAP,EXECUTION SETS
US APART
10
LAUNCH FAST, FAIL FAST,
ITERATE FASTER
11
BUILD A COMPANY WITH A KILLER CULTURE,
NOT A CULTURE THATKILLS OUR COMPANY
12
NUMBERS RULE!
13
PICK YOURBATTLES
14
70
SYSTEM-WIDE STORES
2013 2014 2015 September 25, 2016
101
178
244
YEARS TO REACH 200 STORES
1112
16
18
15
LEADING NORTH AMERICANFAST CASUAL RESTAURANTOPERATOR WITH A UNIQUEAND POWERFUL BRAND
Since the end of fiscal 2013, Freshii has increased its store network from 70 locations to 244 locations as of September 25, 2016 while concurrently delivering 14 consecutive quarters of positive same-store sales growth
In Technomic’s “2016 Technomic Top 100 Global Chain Restaurant Report”, Freshii was ranked the fastest growing multinational chain restaurant in the world for 2015 (by store growth)
Awarded Best Workplace Culture at the Canadian HR Awards
Freshii officially became a public company (FRII) January 31, 2017
ACCOLADES
CONFIDENTIAL
BUILD A COMPANY WITH A KILLER CULTURE, NOT A CULTURE THAT KILLS YOUR COMPANY
OPPORTUNITIES TO GO DEEPER ON PEOPLE & CULTURE
TO DRIVE RESULTS IN YOUR STORE
MORE TEAM ACTIVITIES
INVEST IN TRAININGFEEDBACK / !:!s /
DEVELOPMENT & GROWTH
CLEAR COMMUNICATION
& EXPECTATIONS
RECRUITING & RETAINING TALENT
Understand what current Team Members value (& want more of).
Utilize a variety of recruiting strategies –always be recruiting.
Hire for culture fit. Train for skill.
PEOPLE DEVELOPMENT
Best stores delegate and empower their team.
Performance Reviews, 1:1’s, Growth Path, Freshii U 200 / 300 / 400 Level
TRAINING
#1 request from our TMs is “more Training”.
Highest performing stores run a leaner team that is more efficient (lower labor).
Invest in core people.
COMMUNICATION & EXPERIENCE
1% of sales set aside for team activities
Powerful Communication tools for global cnx
WHAT WOULD MAKE WORKING AT FRESHII BETTER?
12
1 Financial information for the 39 week period ended September 25, 2016 for traditional franchised locations in North America.
CONFIDENTIAL
OUR FOCUS ON PEOPLE
26
11
LEADING CULTURE IN A GLOBAL
FRANCHISED MODEL
Culture is our secret sauce! It’s the way we bring our brand to life, and to do it well we need to be doing 1000 little things right.
The Gap?
Connecting people to the right tools.
Keeping people up to date on innovations.
Learning from each other (vs. reinventing the wheel).
Lack of Community = lack of brand love.
What didn’t work?
Email Marketing (Mail Chimp)
Communication Overload (Daily Digest = White noise)
FC & HQ Communication Breakdown
Global Content, not always relevant
Our solution? Communitii – tools, best practices, & inspiration at your finger tips.
DailyHuddles
Profit Sharing Programs
BOH Communication Board
Team Activities (1% Sales)
Focus of the Week
Recognition & Rewards Programs
Team Challenges
Freshii People & People Polls
Triple Bottom Line(Social, WE & Mission Green)
KILLER CULTURE STRATEGIES
PersonalGoals
FinancialGoals
BusinessGoals
PhilosophicalGoals
ii FOREVER
18
19
ii FOREVER
Ashley DalzielVice President People CultureEmail: [email protected]
Favourite Freshii Meal:
Oaxaca Bowl, sub cilantro lime vinaigrette, add tofu
THANK YOU
CONFIDENTIAL