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“Gut feelings” and good first impressions can trick you into hiring customer service zombies. How can you avoid the tricks and just hire the treats? Watch our “Trick-or-Treat Hiring?” webinar to find out how you can hire best-fit candidates for your brand with assessments. Join Heather Kinser of We’re Rolling Pretzel Company and Julie Moreland, Senior Vice President of leading assessments company, PeopleClues, to: - Learn the basics of assessment screenings and how they help your bottom line - See how We’re Rolling Pretzel Company increased quality of hire, retention and operational efficiency with PeopleClues -Watch a live demo of PeopleClues assessments to see how easy the entire screening process can be
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Trick-or-Treat of Hiring October 15, 2013
How to tell the tricks from the treats and hire the best-fit candidates for your brand
@peopleclues | #FitForGood
Heather Kinser"Restaurant Support Center Associate We're Rolling Pretzel Company
Julie Moreland Senior Vice President PeopleClues Division PeopleMatter
Employee Engagement
30%
70%
Engaged Not Engaged
- Gallup, 2013
19.2%
-32.7%
Operating Income Improvement
High levels"of engaged employees
Low levels "of engaged employees
- Towers Watson, 2012
THIS LEADS TO
$550B loss to the U.S. "
economy per year
Top Three Ways to Accelerate Employee Engagement
Select "the right people
Develop employee’s strengths
Invest in "their well being
What Drives “Fit”?
Attitude &"Engagement
Personality &"Cognitive
Skills & "Experience
GLOBAL ECONOMY
U.S ECONOMY
Job
Friends
Community
Family
Employer
PERSONALITY
ATTITUDE
COGNITIVE
Test Once
Compare Results
TOUGH MINDED
TEAM
Core Measurements That impact Job Fit
Gina
Direct Determined
Cooperative Agreeable
Sally
Direct Determined
Cooperative Agreeable
Collaborative Win-Win
Individualistic Competitive
Collaborative Win-Win
Individualistic Competitive
Both Compared to Customer Service
Gina
Direct Determined
Cooperative Agreeable
Sally
Direct Determined
Cooperative Agreeable
Collaborative Win-Win
Individualistic Competitive
Collaborative Win-Win
Individualistic Competitive
TOUGH MINDED
TEAM
Overall
79% Overall
93%
Gina Compared to Customer Service & Persuasive Sales
Gina Customer Service
Direct Determined
Cooperative Agreeable
Collaborative Win-Win
Individualistic Competitive
Collaborative Win-Win
Individualistic Competitive
TOUGH MINDED
TEAM
Overall
79% Gina
Persuasive Sales
Direct Determined
Cooperative Agreeable
Overall
93%
Use Dashboards To sort and sift through applicants
Jason
Mary
Bob
Silas
Will
Jenna
Name Position Attitude Fit Job Fit Interview Hired Activity Interviewed Hired
Management
Management
Management
Management
Management
Management
Some Concern
Serious Concern
Low Concern
Low Concern
Low Concern
Low Concern
93%
93%
77%
85%
78%
73%
Yes
Yes
6/30/2013 Today 230
Month 911
YTD 5021
5
16
19
99
1
9
45
Collaborative Win-Win
Individualistic Competitive
Gina Customer Service
Overall
79%
Focused Behavioral Interviews
QUESTION Tell me about a time when you felt like you had gone above and beyond your job requirements and did not get recognized for it.
TEAM
Collaborative Win-Win
Individualistic Competitive
Gina Customer Service
Onboarding
TIP During orientation, be sure to point out clearly how Gina can earn individual rewards or recognition when she performs well.
TEAM
Candidate Experience
TIP Gina, environments where you are not rewarded for your own accomplishments will be less motivating for you.
TIP When preparing for interviews, 'If you think about the fact that you tend to be very independent and motivated by individual goals, think of a couple of situations when this has helped the company be successful and walk the interviewer through what was going on and how you handled it!
Quick Recap
With 70% of workers not engaged"We can take some very simple yet "powerful steps to help by measuring job fit
Make behavioral science easy to use"So hiring managers can make informed decisions and conduct quick and efficient behavioral interviews
Assess once"For Job Fit Information
Utilize measurements"For comparing individuals to jobs or individuals to each other
Give back value"To applicants to provide a positive Candidate Experience
Make it quick"To provide a positive Candidate Experience
Interview
About We're Rolling Pretzel Company
" About Heather
Key Challenges & Solutions
Heather Kinser"Restaurant Support Center Associate We're Rolling Pretzel Company
®
Q&A Julie Moreland | [email protected] | www.peopleclues.com
Trick-or-Treat of Hiring How to tell the tricks from the treats and hire the best-fit candidates for your brand